Hospitality Net

MAY 1, 2024

Choice is currently piloting a new technology with AWS called Amazon Q where we’re leveraging AI to integrate customer interactions to inform and personalize other touchpoints in their journey.

Customer Service 73

Customer Service Customer Service 73

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Inventory 189

Inventory Inventory Management Customer Experience Customer Service 189

Modern Restaurant Management

OCTOBER 27, 2020

Setting up an electronic payment system can enable you to connect the band-aid solutions and compiles the information into meaningful reports. Customer Service for Customer Service Masters. In hospitality, customer service is paramount. The industry knows the importance of consistent customer service.

Hospitality 220

Hospitality Hospitality Customer Service Customer Service 220

Hospitality Net

JULY 7, 2023

HOTEL Chatbots for hotels are automated virtual assistants designed to provide efficient and personalized customer service for guests. Chatbots can assist with room reservations, create revenue-generating opportunities by upselling, provide information about hotel amenities and services, offer recommendations for local attractions;

Customer Service 94

Customer Service Customer Service 94

Modern Restaurant Management

FEBRUARY 13, 2024

Not only is it a critical sales tool for the franchisor, but it also gives a prospective franchisee vital insight into the franchise opportunity and help them make an informed decision to invest. Where franchisors can miss an important opportunity is in the presentation of the financial information.

Customer Service 187

Customer Service Customer Service 187

Modern Restaurant Management

OCTOBER 20, 2023

However, to best promote potential discounts, they’ll need high-quality insights into what customers want. Using this data to inform marketing efforts brought significant success. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Inventory Management 197

Inventory Management Food Prices Inventory Customer Experience 197

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

Food and Beverage 203

Food and Beverage Food and Beverage Customer Service Customer Service 203

Modern Restaurant Management

DECEMBER 8, 2021

Vision AI models can uncover previously unseen operational efficiencies and deliver high-quality – accurate insights to inform decisions. Crews can be informed by automated detection and alerting of line arrivals, volume, and wait times.

Customer Experience 212

Customer Experience Point of Sale Staffing Customer Service 212

Culinary Digital

MARCH 20, 2024

This specialized product knowledge equips servers with the ability to provide detailed descriptions, make informed recommendations, and confidently answer customer inquiries. The outcome is that new servers can quickly offer a level of service that aligns seamlessly with the company standards, enhancing the overall customer experience.

Food Preparation 52

Food Preparation Customer Service Customer Service Food and Beverage 52

Modern Restaurant Management

SEPTEMBER 6, 2023

With the right consumer marketing solution, your restaurant can focus its efforts and budget on high-value customers, instead of those who’ve already churned. Technology partners with a platform-based approach to developing solutions can help you access valuable, rich data in raw or derived form. No Marketing Staff? No Problem.

Customer Service 196

Customer Service Customer Service Purchasing Hospitality 196

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. Reasonably, not knowing how long something is going to take causes unease for waiting patrons.

Customer Experience 202

Customer Experience Customer Service Customer Service Restaurant Management 202

Hospitality Net

MAY 15, 2023

On the other hand, by providing helpful information, you can create a positive first impression and set the stage for a memorable experience.Did you know that more than 85% of customers want to experience proactive communication and contact from a business?

Customer Service 96

Customer Service Customer Service 96

Modern Restaurant Management

JULY 8, 2021

Twitter, on the other hand, is great for sharing news and managing customer service. In short – convey the experience a customer can expect in your restaurant. Check your information online at least once a month to make sure you’re always providing the correct information to customers.

Customer Service 193

Customer Service Customer Service 193

Modern Restaurant Management

NOVEMBER 5, 2024

What to ask : “Can you tell me about a time you had to explain something complex to a coworker or customer? Why it works : This question gauges the candidate’s ability to convey information, listen, and clarify without getting overwhelmed and frustrated. The servers were informed of the change so they could guide customers.

Staffing 166

Staffing Inventory Customer Service Customer Service 166

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Diners are then informed and happy while fully utilizing the tables you have.

Inventory Management Software 218

Inventory Management Software Customer Service Customer Service Point of Sale 218

Lavu

NOVEMBER 17, 2023

By staying on top of profit margins, you can make informed decisions about pricing, portion sizes, and operational costs, thereby improving your profit margins. By comprehending the financial dynamics at play, restaurateurs can make informed decisions that contribute to their overall profits and sustainability.

Inventory Management 138

Inventory Management Inventory Food and Beverage Food and Beverage 138

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Brand consistency : Customers are more likely to revisit an establishment if they know what to expect. Repeat customers spend an average of 67 percent more than first-time diners. Guest loyalty pays off.

Inventory 197

Inventory Customer Service Customer Service Inventory Management 197

Modern Restaurant Management

MARCH 3, 2021

The guidance informs employees of what they should know. For restaurants, this seems relatively simple, but employers should not stop at customer service areas or food preparation areas. Also consider lobbies (where customers may gather and wait), as well as bars. Educate and train your workers on COVID-19.

Customer Service 159

Customer Service Customer Service Food Preparation Hospitality 159

Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service. This way, all parties benefit!

Customer Service 201

Customer Service Customer Service Hospitality Hospitality 201

Modern Restaurant Management

DECEMBER 29, 2020

When they were able to add specials, patrons were informed of it verbally so that there was no additional expense incurred with printing flyers or notices. With regular fluctuations they had to remember a lot of new information each week and sometimes each day. Keeping abreast of the changes was not always easy for staff.

Online Ordering Systems 208

Online Ordering Systems Food and Beverage Food and Beverage Customer Service 208

Modern Restaurant Management

APRIL 26, 2024

This requires technology that can analyze ingredients against common allergens and instantly inform the kitchen and serving staff. Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. When customers pay and note their dietary needs, the kitchen gets an alert.

Point of Sale 100

Point of Sale Inventory Management Kitchen Management Kitchen Management 100

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

AUGUST 9, 2022

Fast and secure payment : Customers are able to pay quickly and business owners receive the funds rapidly. Direct payments via text message ensure an added level of security that keep personal information safe and take the risk out of restaurant owners’ hands when it comes to stored information.

Customer Service 201

Customer Service Customer Service 201

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Restaurants can capitalize on the growing familiarity of QR codes to help drive sales.

Customer Service 215

Customer Service Customer Service Customer Experience Chef 215

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service. In addition, many restaurants are now using digital menus in-house.

Customer Service 167

Customer Service Customer Service Catering Catering 167

Modern Restaurant Management

NOVEMBER 29, 2022

Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid. That means providing exceptional customer service, clean facilities, safe food, and accurate orders. Track and improve performance. If you don’t measure performance, you can’t improve it.

Customer Service 225

Customer Service Customer Service Staffing Food Safety 225

Penn State Food Safety Blog

OCTOBER 19, 2023

has informed the FDA of this action. Consumer with the product described below can also contact the customer service line of local distributor at +1 787-788-4110 (9 a.m. – If consumers have an allergy or severe sensitivity to soy they should not consume the product and discard it immediately. PepsiCo Caribbean Inc.

Customer Service 52

Customer Service Customer Service Food and Beverage Food and Beverage 52

Modern Restaurant Management

AUGUST 26, 2024

Driver Interface Profile creation and verification: Couriers should be able to create a profile and add personal information. Maps : Maps should be integrated to help couriers find the easiest routes to customers. Order information: Couriers should know the delivery address, order contents, and customer phone number.

Customer Experience 179

Customer Experience Customer Service Customer Service Restaurant Management 179

Modern Restaurant Management

JUNE 22, 2020

Enhance relationships with your customers by addressing them by name or referring to relevant information. Add special personal details (like an anniversary or birthday) to their contact information and you’ll be able to extend VIP offers and special promotions to help them celebrate their big day at your restaurant.

Customer Experience 202

Customer Experience Customer Service Customer Service 202

Modern Restaurant Management

DECEMBER 26, 2023

Restaurants adapted by providing comprehensive information about ingredients, sourcing practices, and sustainable initiatives. Moving forward, restaurants must invest in robust cybersecurity measures and comply with evolving data protection regulations to safeguard customer information.

Food Safety Regulations 123

Food Safety Regulations Food Safety Customer Experience Inventory Management 123

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? How Can AI Really Benefit the Restaurant Industry?

Point of Sale 167

Point of Sale Customer Service Customer Service Staffing 167

Modern Restaurant Management

MARCH 8, 2022

All negative reviews hold valuable information about how your restaurant can improve. Not responding to negative reviews tells potential customers that you don't care about your reputation and your customers. Include contact information so the reviewer can get in touch with management if they would like to follow up.

Customer Service 225

Customer Service Customer Service 225

Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. An ice cream machine breaking or an oven that’s stopped working can cause a kitchen breakdown.

Catering 209

Catering Catering Customer Service Customer Service 209

Modern Restaurant Management

JANUARY 21, 2020

Although there is no foolproof plan, generally starting with Facebook and Instagram will give you a good base for customer service, branding, and loyalty building contests/discounts. Make sure important information like your hours and phone number are readily available in the contact information.

Online Ordering Systems 245

Online Ordering Systems Inventory Customer Service Customer Service 245

Modern Restaurant Management

JULY 17, 2024

Such information shows that younger consumers are more open to AI innovations, while older adults remain more skeptical. For quick-serve restaurants (QSR), understanding and monitoring these shifts in consumer sentiment in different demographics is key to meeting the expectations of a diverse customer base.

Customer Experience 188

Customer Experience Customer Service Customer Service 188

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. Once customers become comfortable and familiar with biometric payments, voice payments are sure to follow.

Customer Service 203

Customer Service Customer Service Food Service Food Service 203

Modern Restaurant Management

JULY 23, 2024

This will give them an informed perspective on how the technology can best benefit their business. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training.

Staffing 203

Staffing Food and Beverage Food and Beverage Customer Service 203