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It also found that consumers: Shop locally for quality goods and experiences : In addition to supporting the local community, consumers choose to shop at small businesses for the quality of goods (48 percent) and customerservice (45 percent) as well as the ability to find unique/niche merchandise (44 percent).
Staff are able to shift to front of the house roles where needs have increased for customerservice-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting.
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