article thumbnail

Staffing Trends in Food Service 

Culinary Services Group

Instead of only looking at a potential employee’s customer service skills, you need to account for nutrition education, familiarity with the diverse needs of today’s seniors , and an ability to adapt to ever-changing food and safety health requirements. Here are a few more tips we recommend to create a more intuitive hiring process.

Staffing 100
article thumbnail

MRM Research Roundup: QSR Update and What Feeds Us

Modern Restaurant Management

“Wait times, poor customer service and order inaccuracy — not price — are being cited in our surveys as the top reasons for dissatisfaction,” said Acerra. Just 49 percent of survey respondents reported using delivery at least once per week in November 2021, a steady decline from 60 percent in November 2020.