Modern Restaurant Management

JANUARY 13, 2022

This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket. Provide Customer Service Training. There is a direct correlation between customer service level and staff training. This rarely happens on its own.

Inventory Management Software 545

Inventory Management Software Customer Service Customer Service Point of Sale 545

Modern Restaurant Management

JULY 27, 2021

These tools have become so commonplace that many have become an extension of the restaurant experience — so integrated into dining culture that employees and guests do not necessarily realize how tech-savvy they have become. The Future of Restaurants Is in Ambient Technology. Too Much Tech Is Not a Solution.

Kitchen Display System 609

Kitchen Display System Customer Experience Food Preparation Customer Service 609

Modern Restaurant Management

APRIL 13, 2022

A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service.

Staffing 539

Staffing Point of Sale Customer Service Customer Service 539

Modern Restaurant Management

DECEMBER 8, 2021

By detecting customer visits, understanding frequency, and combining this with other criteria, QSRs can improve immediate service and long-term planning while proactively informing customers of wait times, specials, and updates for increased customer satisfaction.

Customer Experience 531

Customer Experience Point of Sale Staffing Customer Service 531

Modern Restaurant Management

JUNE 23, 2022

Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring. Fast forward to 2022. And many have risen to the occasion.

Food Safety 474

Food Safety Point of Sale Staffing Customer Service 474

Modern Restaurant Management

NOVEMBER 13, 2023

As point-of-sale (POS) platforms exit the startup stage and developers begin looking for ways to generate increased revenue, many are turning toward processing fees for using their software. The truth is, point-of-sale companies can either be payment or product focused. These processing fees go all the way up to.99

Point of Sale 309

Point of Sale Customer Service Customer Service Catering 309

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Walk-up windows and drive-thru only restaurants will also become increasingly popular for all types of food experiences from quick service to fine dining.

Point of Sale 531

Point of Sale Customer Service Customer Service Hospitality 531

Modern Restaurant Management

FEBRUARY 15, 2022

Not only do they need to be aware of challenges that kitchen staff are facing and adapt accordingly, they are also the main point of guest interaction for on-premise dining. Using a smartphone or digital device, customers can place orders, add to existing orders, and pay their checks right from their table without server interaction.

Staffing 563

Staffing Point of Sale Purchasing Customer Service 563

Modern Restaurant Management

AUGUST 22, 2023

But before you bet the farm on AI, let’s dig into is AI truly the magic revenue-generating bullet restaurants think it is? The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. How Can AI Really Benefit the Restaurant Industry?

Point of Sale 419

Point of Sale Customer Service Customer Service Staffing 419

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Automation can and should fine-tune operational processes and human customer service.

Customer Experience 419

Customer Experience Inventory Inventory Management Food and Beverage 419

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Staffing 528

Staffing Customer Experience Food and Beverage Food and Beverage 528

Modern Restaurant Management

OCTOBER 28, 2020

.” In light of COVID-19, many restaurants have embraced digital solutions, including cashless payment, contactless payment and digital menus to combat the spread of germs. Restaurants could also consider implementing a modern point-of-sale system to streamline their business processes. Prioritize Customer Service.

Customer Service 531

Customer Service Customer Service Point of Sale 531

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Chef 567

Chef Point of Sale Recipes Customer Service 567

Modern Restaurant Management

JUNE 24, 2020

Encouraging digital payments : Major shifts in consumer behavior have occurred around the globe, including the overarching need for a touchless experience at the point-of-sale as 90% of shoppers are hesitant to shop in-store due to coronavirus.4 -based Black women-owned small businesses. The program will kick off in the 50 largest U.S.

Point of Sale 539

Point of Sale Hospitality Hospitality Recipes 539

Modern Restaurant Management

DECEMBER 20, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. In 2023, the restaurant industry faced several challenges and made some missteps along the way. Here are some of their insights. Click here for the first part.

Food and Beverage 492

Food and Beverage Food and Beverage Chef Staffing 492

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

Catering 539

Catering Catering Food and Beverage Food and Beverage 539

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Food and Beverage 539

Food and Beverage Food and Beverage Catering Catering 539

Modern Restaurant Management

APRIL 26, 2024

By scanning a code, customers can see which dishes are safe for them and even tailor their orders to avoid allergens. This kind of customization is possible thanks to advanced point-of-sale systems designed with diner needs in mind. It's a win-win: better customer service and a boost for the restaurant's image.

Point of Sale 251

Point of Sale Inventory Management Kitchen Manager Kitchen Management 251

Lavu

MARCH 27, 2020

The words “restaurant management system” rarely cause excitement. Food is fascinating, and dining out often leads to cherished memories, but a restaurant’s transaction system does not make it into those memories. A Historical Look at the Evolving Restaurant. Restaurants have been evolving since the 1850s.

Point of Sale 78

Point of Sale Restaurant Management Restaurant Manager Inventory 78

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Food and Beverage 167

Food and Beverage Food and Beverage Customer Service Customer Service 167

Modern Restaurant Management

JULY 14, 2020

The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels. “The hospitality industry, now more than ever, needs technology to help bars and restaurants reopen safely, while providing a quality customer service experience.

Chef 410

Chef Hospitality Hospitality Food and Beverage 410

Lavu

NOVEMBER 17, 2023

This low profit margin can be attributed to the high overhead costs associated with running a restaurant, including rent, labor, food and beverage costs, and utilities, often account for a major chunk of your expenses, making it challenging to increase your restaurant profit margin.

Inventory Management 138

Inventory Management Inventory Food and Beverage Food and Beverage 138

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Tork launched Reach for the Stars, a free, online module series housing knowledge to help restaurant managers and owners improve their business.

Staffing 317

Staffing Chef Hospitality Hospitality 317

Lavu

JANUARY 31, 2020

Easy point of sale integration. . Streamlined table management. . Seatninja is a restaurant management platform that provides powerful operational and customer data, empowers hosts to manage their front of house more efficiently, and creates better experiences for customers.

Point of Sale 78

Point of Sale Customer Service Customer Service Restaurant Management 78

Lavu

MARCH 6, 2020

For instance, a restaurant may use the data to design an ultra-efficient kitchen. It may also utilize customer data to offer menu suggestions that meet the desires of specific types of customers. Customer Engagement. Customer engagement is the restaurant’s efforts to establish long-term connections with customers.

Restaurant Management 78

Restaurant Management Restaurant Manager Customer Service Customer Service 78

Modern Restaurant Management

SEPTEMBER 15, 2020

Los Angeles-based food pre-ordering platform Allset with with Olo to enable fully integrated takeout and dine-in pre-ordering through Olo Rails for mutual restaurant partners. Takeout and dine-in orders placed by customers on the Allset app and website will flow directly into Olo restaurant partner’s point-of-sale systems (POS).

Food and Beverage 405

Food and Beverage Food and Beverage Chef Online Ordering Systems 405

Lavu

JANUARY 2, 2020

Instead of having to calculate sales based on physical count, a restaurant POS system provides pre-calculate metrics for conducting sales forecasts. Since the POS captures a wide range of data, restaurant management can produce reports like revenue-per-server, sales-per-period, and more. .

Inventory 78

Inventory Staffing Purchasing Restaurant Management 78

Lithos POS

AUGUST 20, 2024

LithosPOS Software stands out as the best POS system for restaurants and cafes , designed to increase the operational efficiency of restaurants and cafes Using the advanced features of the POS software, LithosPOS contributes to your operation more easily and increases overall efficiency.

Inventory 52

Inventory Inventory Management Point of Sale Kitchen Display System 52

The Restaurant Warehouse

APRIL 4, 2025

Lightspeed's guide on restaurant startup costs offers a helpful breakdown. Technology and POS Systems In today's world, investing in a robust point-of-sale (POS) system is essential for efficient restaurant management.

Inventory 52

Inventory Inventory Management Staffing Purchasing 52

Lavu

FEBRUARY 21, 2020

The restaurant maintains an accurate record of the points accumulated by each customer and the offers already given. A customer loyalty management program helps restaurant managers to give guests incentives in a streamlined manner.

Purchasing 78

Purchasing Point of Sale Customer Service Customer Service 78

The Restaurant Warehouse

APRIL 9, 2025

A streamlined receiving process ensures quick and efficient stocking of restaurant equipment and supplies. Service and Plating Stations This is where your dishes come together before they reach your customers. From smart equipment to sophisticated software, tech solutions offer numerous benefits for restaurants of all sizes.

Kitchen Design 52

Kitchen Design Kitchen Display System Inventory Management Inventory 52

Lavu

JANUARY 21, 2020

Using a tool like Sourcery , you can easily integrate accounting software with your current restaurant management system (POS). Customer reviews can be a powerful tool in determining the reliability of the vendor, any bugs or problems that you are likely to face with the software, and the kind of customer service to expect.

Purchasing 78

Purchasing Inventory Management Inventory Point of Sale 78

Lavu

SEPTEMBER 9, 2019

NextME is a restaurant waitlist app that allows restaurants to manage their waitlists and get more customers through the door. You can track visits and wait times and grow your business with custom reporting that will help you streamline your customer service. Best features of this software.

Inventory Management 60

Inventory Management Inventory Management Software Inventory Point of Sale 60

Lithos POS

OCTOBER 20, 2022

For a busy restaurant business, understaffing can negatively affect your service quality. Let’s take a look at how the restaurant labor shortage is affecting your restaurant. The customer has to wait for a long time for food. In many restaurants, food is served by robots.

Inventory 40

Inventory Point of Sale Chef Food Preparation 40

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Customers don’t find it acceptable for stores to rely on robots and software to handle complex problem-solving tasks, or tasks that keep people and spaces clean and safe.

Automated Food Prep 484

Automated Food Prep Customer Service Customer Service Food Preparation 484

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. We’re incredibly proud of what we’ve released with Serve.”

Food and Beverage 386

Food and Beverage Food and Beverage Point of Sale Nutrition 386

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Noteworthy among these solutions were the widespread embrace of contactless payments, the growing popularity of mobile ordering platforms, and the integration of sophisticated point-of-sale (POS) systems.

Food and Beverage 309

Food and Beverage Food and Beverage Customer Experience Point of Sale 309