Modern Restaurant Management

DECEMBER 8, 2021

By detecting customer visits, understanding frequency, and combining this with other criteria, QSRs can improve immediate service and long-term planning while proactively informing customers of wait times, specials, and updates for increased customer satisfaction.

Customer Experience 207

Customer Experience Point of Sale Staffing Customer Service 207

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Customers don’t find it acceptable for stores to rely on robots and software to handle complex problem-solving tasks, or tasks that keep people and spaces clean and safe.

Automated Food Prep 166

Automated Food Prep Customer Service Customer Service Food Preparation 166

Modern Restaurant Management

JUNE 23, 2022

Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring. Fast forward to 2022. And many have risen to the occasion.

Food Safety 183

Food Safety Point of Sale Staffing Inventory 183

Modern Restaurant Management

APRIL 13, 2022

A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service.

Staffing 184

Staffing Point of Sale Customer Experience Customer Service 184

Modern Restaurant Management

NOVEMBER 13, 2023

As point-of-sale (POS) platforms exit the startup stage and developers begin looking for ways to generate increased revenue, many are turning toward processing fees for using their software. The truth is, point-of-sale companies can either be payment or product focused. These processing fees go all the way up to.99

Point of Sale 123

Point of Sale Customer Service Customer Service Catering 123

Modern Restaurant Management

DECEMBER 9, 2024

In this article, we delve into five key ways that you should be using your POS data to forecast holiday demand for your restaurant. Analyze Previous Holiday Sales Data Past sales data is invaluable when it comes to planning the upcoming season.

Inventory 152

Inventory Customer Experience Point of Sale Staffing 152

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Walk-up windows and drive-thru only restaurants will also become increasingly popular for all types of food experiences from quick service to fine dining.

Point of Sale 209

Point of Sale Customer Service Customer Service Hospitality 209

Modern Restaurant Management

FEBRUARY 15, 2022

Not only do they need to be aware of challenges that kitchen staff are facing and adapt accordingly, they are also the main point of guest interaction for on-premise dining. Using a smartphone or digital device, customers can place orders, add to existing orders, and pay their checks right from their table without server interaction.

Staffing 224

Staffing Point of Sale Purchasing Customer Service 224

Lavu

MARCH 27, 2020

The words “restaurant management system” rarely cause excitement. Food is fascinating, and dining out often leads to cherished memories, but a restaurant’s transaction system does not make it into those memories. A Historical Look at the Evolving Restaurant. Restaurants have been evolving since the 1850s.

Point of Sale 78

Point of Sale Restaurant Management Restaurant Manager Inventory 78

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Food and Beverage 167

Food and Beverage Food and Beverage Customer Experience Customer Service 167

Modern Restaurant Management

AUGUST 22, 2023

But before you bet the farm on AI, let’s dig into is AI truly the magic revenue-generating bullet restaurants think it is? The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. How Can AI Really Benefit the Restaurant Industry?

Point of Sale 161

Point of Sale Customer Service Customer Service Staffing 161

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Automation can and should fine-tune operational processes and human customer service.

Customer Experience 165

Customer Experience Inventory Inventory Management Food and Beverage 165

Modern Restaurant Management

OCTOBER 28, 2020

.” In light of COVID-19, many restaurants have embraced digital solutions, including cashless payment, contactless payment and digital menus to combat the spread of germs. Restaurants could also consider implementing a modern point-of-sale system to streamline their business processes. Prioritize Customer Service.

Customer Service 212

Customer Service Customer Service Point of Sale 212

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Staffing 192

Staffing Customer Experience Inventory Food and Beverage 192

Lavu

NOVEMBER 17, 2023

This low profit margin can be attributed to the high overhead costs associated with running a restaurant, including rent, labor, food and beverage costs, and utilities, often account for a major chunk of your expenses, making it challenging to increase your restaurant profit margin.

Inventory Management 138

Inventory Management Inventory Food and Beverage Food and Beverage 138

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Technology, like e-commerce platforms, is changing the way distributors and restaurants interact.

Inventory Management 161

Inventory Management Inventory Food and Beverage Food and Beverage 161

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Chef 213

Chef Point of Sale Recipes Customer Service 213

Modern Restaurant Management

JUNE 24, 2020

Encouraging digital payments : Major shifts in consumer behavior have occurred around the globe, including the overarching need for a touchless experience at the point-of-sale as 90% of shoppers are hesitant to shop in-store due to coronavirus.4 -based Black women-owned small businesses. The program will kick off in the 50 largest U.S.

Point of Sale 214

Point of Sale Hospitality Hospitality Recipes 214

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

Catering 212

Catering Catering Food and Beverage Food and Beverage 212

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Food and Beverage 210

Food and Beverage Food and Beverage Catering Catering 210

Modern Restaurant Management

DECEMBER 20, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. In 2023, the restaurant industry faced several challenges and made some missteps along the way. Here are some of their insights. Click here for the first part.

Food and Beverage 185

Food and Beverage Food and Beverage Chef Staffing 185

Modern Restaurant Management

APRIL 26, 2024

By scanning a code, customers can see which dishes are safe for them and even tailor their orders to avoid allergens. This kind of customization is possible thanks to advanced point-of-sale systems designed with diner needs in mind. It's a win-win: better customer service and a boost for the restaurant's image.

Point of Sale 100

Point of Sale Inventory Management Kitchen Manager Kitchen Management 100

Lavu

MARCH 6, 2020

For instance, a restaurant may use the data to design an ultra-efficient kitchen. It may also utilize customer data to offer menu suggestions that meet the desires of specific types of customers. Customer Engagement. Customer engagement is the restaurant’s efforts to establish long-term connections with customers.

Restaurant Manager 78

Restaurant Manager Restaurant Management Customer Experience Customer Service 78

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Noteworthy among these solutions were the widespread embrace of contactless payments, the growing popularity of mobile ordering platforms, and the integration of sophisticated point-of-sale (POS) systems.

Food and Beverage 123

Food and Beverage Food and Beverage Customer Experience Point of Sale 123

Lavu

JANUARY 2, 2020

Instead of having to calculate sales based on physical count, a restaurant POS system provides pre-calculate metrics for conducting sales forecasts. Since the POS captures a wide range of data, restaurant management can produce reports like revenue-per-server, sales-per-period, and more. .

Staffing 78

Staffing Inventory Purchasing Point of Sale 78

Lithos POS

AUGUST 20, 2024

LithosPOS Software stands out as the best POS system for restaurants and cafes , designed to increase the operational efficiency of restaurants and cafes Using the advanced features of the POS software, LithosPOS contributes to your operation more easily and increases overall efficiency.

Inventory 52

Inventory Inventory Management Point of Sale Kitchen Display System 52

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. ."

Food and Beverage 129

Food and Beverage Food and Beverage Staffing Chef 129

Lavu

FEBRUARY 21, 2020

The restaurant maintains an accurate record of the points accumulated by each customer and the offers already given. A customer loyalty management program helps restaurant managers to give guests incentives in a streamlined manner.

Purchasing 78

Purchasing Point of Sale Customer Service Customer Service 78

Lavu

JANUARY 21, 2020

Using a tool like Sourcery , you can easily integrate accounting software with your current restaurant management system (POS). Customer reviews can be a powerful tool in determining the reliability of the vendor, any bugs or problems that you are likely to face with the software, and the kind of customer service to expect.

Purchasing 78

Purchasing Inventory Management Inventory Point of Sale 78

Lavu

SEPTEMBER 9, 2019

NextME is a restaurant waitlist app that allows restaurants to manage their waitlists and get more customers through the door. You can track visits and wait times and grow your business with custom reporting that will help you streamline your customer service. Best features of this software.

Inventory Management 60

Inventory Management Inventory Management Software Inventory Point of Sale 60

Lithos POS

OCTOBER 20, 2022

For a busy restaurant business, understaffing can negatively affect your service quality. Let’s take a look at how the restaurant labor shortage is affecting your restaurant. The customer has to wait for a long time for food. In many restaurants, food is served by robots.

Inventory 40

Inventory Point of Sale Chef Food Preparation 40

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. Restaurants that utilize Clover® point-of-sale (POS) platform from Fiserv, Inc. The new Scan to Order feature for Clover equips restaurants to operate in a pandemic-conscious, digitally driven world. .

Chef 124

Chef Catering Catering Recipes 124

Modern Restaurant Management

JULY 14, 2020

The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels. “The hospitality industry, now more than ever, needs technology to help bars and restaurants reopen safely, while providing a quality customer service experience.

Chef 131

Chef Hospitality Hospitality Food and Beverage 131

Modern Restaurant Management

SEPTEMBER 15, 2020

Los Angeles-based food pre-ordering platform Allset with with Olo to enable fully integrated takeout and dine-in pre-ordering through Olo Rails for mutual restaurant partners. Takeout and dine-in orders placed by customers on the Allset app and website will flow directly into Olo restaurant partner’s point-of-sale systems (POS).

Food and Beverage 126

Food and Beverage Food and Beverage Chef Online Ordering Systems 126

Modern Restaurant Management

DECEMBER 9, 2019

All of this ensures that even the most diverse or complex orders are fulfilled accurately and then efficiently staged for pick-up so restaurants can continue delighting their guests.” added MenuDrive to its Android™-based V-R7000 and V-R200 point-of-sale (POS) terminals. ” Casio Adds MenuDrive.

Purchasing 166

Purchasing Hospitality Hospitality Customer Service 166

Lavu

JANUARY 31, 2020

Easy point of sale integration. . Streamlined table management. . Seatninja is a restaurant management platform that provides powerful operational and customer data, empowers hosts to manage their front of house more efficiently, and creates better experiences for customers.

Point of Sale 78

Point of Sale Customer Service Customer Service Restaurant Manager 78

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Tork launched Reach for the Stars, a free, online module series housing knowledge to help restaurant managers and owners improve their business.

Staffing 107

Staffing Chef Hospitality Hospitality 107