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MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

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Leveraging POS Systems to Future-Proof Your Restaurant and Maximize Profits

Modern Restaurant Management

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy.

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Restaurant Staff Performance Management Techniques

Modern Restaurant Management

Modern point-of-sale systems will generate analytics on each employee so you can create actionable insights. Typical insights for restaurant staff include customer satisfaction, number of tables served, turnover rate, and how many specials are being sold. Restaurant Staff Monitoring.

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Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. Not only do they need to be aware of challenges that kitchen staff are facing and adapt accordingly, they are also the main point of guest interaction for on-premise dining. Enter digital tableside ordering.

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How Interpersonal Engagement Fuels Modern Restaurant Success

Modern Restaurant Management

After all, no one wants a chef who can’t cook or a cashier who struggles with point-of-sale systems. Foster Employee Retention : Turnover and staffing challenges continue to plague our industry. Elevate Customer Service : Navigating complaints and conflicts with grace and compassion is incredibly difficult.

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Everything You Need To Know About the Increasing Role of AI in Restaurants

Modern Restaurant Management

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

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The Drive-Thru Customer Experience Revolutionized Through AI

Modern Restaurant Management

By detecting customer visits, understanding frequency, and combining this with other criteria, QSRs can improve immediate service and long-term planning while proactively informing customers of wait times, specials, and updates for increased customer satisfaction.