Modern Restaurant Management

NOVEMBER 24, 2020

Explore areas where you can purchase supplies in bulk to cut long-term costs, consider raising prices where it makes sense, and work to improve discounts and payment terms with your suppliers. That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020. Hire the Right People.

Staffing 227

Staffing Customer Service Customer Service Purchasing 227

Modern Restaurant Management

MAY 24, 2022

This payment method makes it easy for customers to pay for their meals instantly while helping the restaurants attract a larger audience and build a strong loyalty base. For instance, Starbucks has been profoundly using mobile payment solutions to reinforce its public image and create high industry standards in customer services.

Customer Service 167

Customer Service Customer Service Purchasing Hospitality 167

Hospitality Net

AUGUST 24, 2023

One of the most powerful customer service and CX tactics is personalization. When personalization is used correctly, customers feel as if you recognize them. Using their name, remembering their past purchases, their buying patterns, and more can build confidence and trust.

Customer Service 98

Customer Service Customer Service Purchasing 98

Modern Restaurant Management

JUNE 1, 2023

Personalization Is the Key A successful loyalty program takes a holistic approach and engages with customers across a variety of channels beyond the POS, including mobile app, online (web-based), social media, and email marketing and emerging channels such as voice, chat, and web3/metaverse.

Customer Experience 165

Customer Experience Customer Service Customer Service Food and Beverage 165

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Customers skip the line entirely. Enter digital tableside ordering.

Staffing 224

Staffing Point of Sale Purchasing Customer Service 224

Modern Restaurant Management

FEBRUARY 9, 2021

Whether you are offering a special Valentine’s Day prix fixe menu for two or romantic carry out options, your offerings need to be easily accessible to customers looking for local dining options. With the Marketing Rule of 7 , it takes an average of seven interactions with a brand before a purchase takes place.

Customer Service 221

Customer Service Customer Service Purchasing 221

Modern Restaurant Management

JUNE 22, 2022

In 2014, Snyder and Russ Bernard, purchased Beal’s from Mary Beal, the widow of the third-generation owner Sam Beal. The pair, longtime visitors to Maine and Beal’s customers, not only retained the essence of the restaurant while expanding the menu and service, but they also took the brand nationally.

Food Prices 189

Food Prices Purchasing Customer Service Customer Service 189

Modern Restaurant Management

JULY 19, 2022

Also, as of 2019, up to 35 percent of in-person restaurant purchases were paid for in cash. During Covid, however, in-person purchases dropped dramatically. Rather, they may have hijacked the account of a legitimate cardholder, or cobbled together a fake persona from bits of data purchased on the dark web.

Food and Beverage 170

Food and Beverage Food and Beverage Purchasing Customer Service 170

Modern Restaurant Management

SEPTEMBER 6, 2023

With the right consumer marketing solution, your restaurant can focus its efforts and budget on high-value customers, instead of those who’ve already churned.

Customer Service 178

Customer Service Customer Service Purchasing Hospitality 178

Modern Restaurant Management

OCTOBER 7, 2024

There are new technologies coming out for restaurants that will help them better track inventory, analyze their purchases and calculate waste. Some of these AI fixes include automated customer service with chatbots and many more self-serve ordering options that are an improvement over QR codes.

Food and Beverage 184

Food and Beverage Food and Beverage Food Preparation Inventory 184

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. Capital infusions fund additional equipment purchases, hire staff quickly or secure upgraded real estate locations. Sustainable restaurant expansion requires balancing excitement with patience and perspective.

Hospitality 196

Hospitality Hospitality Staffing Customer Service 196

Modern Restaurant Management

APRIL 10, 2023

This is thanks to the software’s ability to analyse every individual’s purchase history and then promote specific meals and drinks to meet the preference of each customer.

Recipes 159

Recipes Staffing Food Prices Customer Service 159

Modern Restaurant Management

NOVEMBER 30, 2023

Streamlining Inventory and Menu Studies show that restaurants waste an average of four percent to 10 percent of all the inventory they purchase. These insights can also aid in negotiating bulk purchase deals and ensuring timely deliveries by providing operators with automated alerts for low stock levels on frequently ordered ingredients.

Staffing 119

Staffing Inventory Customer Experience Purchasing 119

Lavu

NOVEMBER 17, 2023

Despite increasing competition from fast-casual restaurants, they adapt menus, service, and experiences to stand out and offer the best deal. Unique and trendy menu items, excellent customer service, and technology integration help attract and retain customers.

Inventory Management 138

Inventory Management Inventory Food and Beverage Food and Beverage 138

Modern Restaurant Management

MARCH 26, 2020

Not only does having managers and wait staff handle the triage process detract from customer service, the problems and their resolutions are not tracked or analyzed. Improve the customer experience as envisioned when technology solutions were originally purchased. Centralized IT with OEM Backup.

Food and Beverage 183

Food and Beverage Food and Beverage Customer Experience Staffing 183

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

Customer Service 141

Customer Service Customer Service Restaurant Manager Restaurant Management 141

Modern Restaurant Management

SEPTEMBER 16, 2021

When customers sit down at your restaurant, they should be able to pay for their meal with this app and earn rewards for their purchases. Many establishments are adopting this new technology to improve their customer service and make transactions simpler. Cons of Touchless Payments.

Customer Experience 161

Customer Experience Customer Service Customer Service Purchasing 161

Modern Restaurant Management

MAY 22, 2024

Technology is required for both back-of-house and front-of-house efficiency and effective customer service. Having thus driven it into the ground, they sold it to a new entity for a fraction of what they purchased it for. These new owners did not know the retail side and neglected to invest in it.

Customer Service 168

Customer Service Customer Service Restaurant Manager Restaurant Management 168

Modern Restaurant Management

AUGUST 22, 2024

Kulasooriya said staying on top of menu and ingredient trends is always important for operators as is quickly finding the best combination of quality and price in a restaurant’s purchasing operation is critical to that, and e-commerce platforms not only do that but can highlight the ingredient trends driving it all.

Inventory 122

Inventory Customer Experience Customer Service Customer Service 122

Modern Restaurant Management

FEBRUARY 28, 2020

adults made a purchase while going about their day-to-day activities – commuting, cooking, cleaning, watching TV, even taking care of the kids. direct mail, labels/packaging, point-of-purchase receipts). For QSRs, this can be a game-changer in terms of building positive reviews and revenues. Get Personal.

Purchasing 138

Purchasing Customer Service Customer Service 138

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service. And it couldn’t be easier.

Customer Service 161

Customer Service Customer Service Catering Catering 161

Modern Restaurant Management

APRIL 5, 2023

86 percent of customers hesitate to purchase from companies with negative reviews. A single negative review can drive away 22 percent of customers and three negative reviews can drive away 59 percent of customers. Negative reviews are a detriment to restaurants since they impact not just reputation, but revenue as well.

Customer Service 156

Customer Service Customer Service Purchasing Customer Experience 156

Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Food and Beverage 210

Food and Beverage Food and Beverage Catering Catering 210

Modern Restaurant Management

AUGUST 10, 2022

To cope with their current challenges, food-service businesses need to look back on their lockdown experiences — and keep on innovating in order to keep customers coming back for more. First-Rate Service. consumers say they’re happy paying higher prices for great service. Seven out of 10 U.S.

Customer Experience 168

Customer Experience Food Service Food Service Food Prices 168

Modern Restaurant Management

JANUARY 11, 2024

Understanding your menu, and what customers are purchasing regularly will help save money because you aren’t purchasing items that are just going into the trash. If you are a sports themed restaurant stick to the burgers and wings. If you are a steakhouse don’t sell overpriced versions of chicken fingers.

Restaurant Manager 148

Restaurant Manager Restaurant Management Inventory Management Purchasing 148

Modern Restaurant Management

DECEMBER 28, 2020

Not only will it be a slow transition back to dine-in, but people will be more aware of all of the food they’re purchasing and want to be educated consumers. Foot-traffic studies can help QSR marketers capture consumers whose customer journey includes exposure to digital ads but ends with an in-store purchase. for example.

Purchasing 230

Purchasing Customer Experience Customer Service Customer Service 230

Food Safety News

NOVEMBER 30, 2023

All GHGA freshcut fruit products associated with the recalled whole cantaloupe associated with the outbreak have expired, however consumers who have purchased these items and may have frozen them for later use are urged not to consume the products and to dispose of them immediately or return the items to their local store for a full refund.

Customer Service 95

Customer Service Customer Service Purchasing Hospitality 95

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Restaurant owners can track inventory purchase data, which can help them buy ingredients more efficiently. What are AI and ML?

Staffing 192

Staffing Customer Experience Inventory Food and Beverage 192

Modern Restaurant Management

JANUARY 2, 2025

One promising use is personalized upselling, where AI-powered tools analyze customer ordering behavior to recommend complementary items. For example, if a customer orders a pepperoni pizza, AI can suggest pairing it with a dessert such as tiramisu, based on historical purchasing data.

Customer Experience 100

Customer Experience Customer Service Customer Service Catering 100

Lithos POS

JUNE 5, 2022

If you look at their 5-year purchasing history you can see that a lot has changed. people would like to purchase and pay online. Send them educational emails Loyalty Rewards Program Customer Service Incentivize Referrals Customer Experience Feedback Email Campaigns Social Media Advice Push notification SMS discounts and offers.

Customer Service 52

Customer Service Customer Service Purchasing Customer Experience 52

the CAMBRO blog

AUGUST 21, 2024

We reached out to our Instagram followers to learn why they value and prefer to purchase American-made products. “I Jacob Hillar @smokeycjsbbq “Made in USA products usually come with better warranties, quality and customer service." I know they will last longer and be an overall better product."

Customer Service 59

Customer Service Customer Service Purchasing FDA 59

Hospitality Net

DECEMBER 13, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Customer Experience 52

Customer Experience Customer Service Customer Service Purchasing 52

Lavu

APRIL 8, 2020

Millennials and post-millennials/generation Z (1995-2015) command a large portion of the United States purchasing power, so staying relevant to this demographic has never been more important. Customer Engagement & Business Operations. Likewise, this helps with the ability of your staff to provide better customer service.

Point of Sale 78

Point of Sale Inventory Inventory Management Customer Service 78

Modern Restaurant Management

MAY 5, 2021

Notably, 70 percent of these restaurants plan to dedicate their relief funds to purchasing equipment, furniture and supplies in 2021. 92 percent of respondents said they intend to purchase equipment online more frequently going forward. 63 percent of buyers are interested in buy-now-pay-later plans. ."

Food and Beverage 177

Food and Beverage Food and Beverage Purchasing Customer Experience 177

Food Safety News

NOVEMBER 24, 2023

All CF Dallas freshcut fruit products associated with the recalled whole cantaloupe have expired, however consumers who have purchased these items may have frozen them for later use and are urged not to consume the products and to dispose of them immediately or return the items to their local store for a full refund.

Customer Service 93

Customer Service Customer Service Purchasing Hospitality 93

Lavu

NOVEMBER 30, 2024

POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. Making Daily Tasks Easier POS integrations take over repetitive tasks like tracking inventory and processing orders, cutting down on mistakes and letting staff focus on customers.

Kitchen Display System 78

Kitchen Display System Inventory Staffing Customer Experience 78

Modern Restaurant Management

DECEMBER 17, 2020

“It’s encouraging to see consumers continue to rally and support local businesses, with many planning to purchase merchandise, specialty items and gift cards as holiday gifts.” Three quarters of all consumers are considering restaurant gift card purchases this year. ” The gift of food. Getting sauced.

Food and Beverage 160

Food and Beverage Food and Beverage Purchasing K-12 160