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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Satisfied customers are more likely to generate positive feedback and referral business. The restaurant industry has a lot of competition.

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Embracing AI: A Recipe for Success in the Restaurant Industry

Modern Restaurant Management

" Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps. The introduction of customer-service chatbots empowers guests to resolve issues and answer questions swiftly, leading to significant time savings.

Recipes 419
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Recipe for Success – How Technology Is Revolutionizing the Restaurant Industry

Modern Restaurant Management

This is thanks to the software’s ability to analyse every individual’s purchase history and then promote specific meals and drinks to meet the preference of each customer.

Recipes 486
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Customer Intelligence Is Key to Revolutionizing Restaurants Inside and Out

Modern Restaurant Management

In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.

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The Sneaky Costs in Guacamole

Modern Restaurant Management

Fresh, premade guacamole is readily available and can be used as a base for your specific recipe and frees up your team’s time for other tasks like customer service front of house.

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The New Normal: How Technology Can Help Streamline Restaurant Operations

Modern Restaurant Management

To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Recipe management software, on the other hand, standardizes menu items and monitors dish costs. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

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How Digital Can Help Brands Create Personalized Experiences for Guests

Modern Restaurant Management

This winning combination of cultural relevance + brand story + seamless digital experiences has been a recipe for growth. Dutch Bros: Empowering the customer to personalize their experience. Some operators mistakenly believe that going digital might harm the customer service experience.

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