Modern Restaurant Management
SEPTEMBER 20, 2023
Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.
Modern Restaurant Management
MARCH 27, 2024
While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. The restaurant industry has very low retention rates , estimated at only 55 percent. The restaurant industry has a lot of competition.
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Modern Restaurant Management
NOVEMBER 4, 2022
But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service.
Modern Restaurant Management
JANUARY 22, 2020
Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.
Modern Restaurant Management
NOVEMBER 6, 2023
However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.
Total Food Service
DECEMBER 16, 2023
Managing a restaurant isn’t just about making sure the lights are on, the guests are served and the money makes it to the bank. Restaurant management is one part art, two-parts systems and training. Let’s break down the ABCs of restaurant management. Ongoing training is crucial for long-term success.
Modern Restaurant Management
FEBRUARY 22, 2024
Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests.
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