Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests.

Customer Service 275

Customer Service Customer Service 275

Modern Restaurant Management

APRIL 28, 2022

The concern for eating out is fading, however, almost one-third still have apprehensions about going to a restaurant, according to new research conducted by Provoke Insights provided exclusively to Modern Restaurant Management (MRM) magazine. This includes one-fifth of diners who are overall eating out less.

Staffing 471

Staffing Customer Service Customer Service Restaurant Management 471

Modern Restaurant Management

APRIL 3, 2025

Modern Restaurant Management (MRM) magazine reached out for a a deeper dive into Ashcraft’s franchising journey, learning why she feels it’s important to be present in her shop every day. .” Exceeding expectations, the location generated more than $1 million in just seven months.

Customer Service 221

Customer Service Customer Service Catering Catering 221

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Restaurants can place orders, track them through fulfillment, and even pay distributors directly through the system, with options for automated payments.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

NOVEMBER 14, 2024

By leveraging this solution, restaurants can significantly enhance their customer experience, streamline operations, and build a stronger online presence. As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector.

Customer Experience 448

Customer Experience Customer Service Customer Service Hospitality 448

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. “Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food.

Customer Service 450

Customer Service Customer Service Restaurant Management Restaurant Manager 450

Modern Restaurant Management

DECEMBER 16, 2024

Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations. Focus on: Identifying the Laws : Familiarize yourself with the ins and outs of upcoming regulations, including wage laws, paid sick leave, and scheduling rules.

Staffing 449

Staffing Customer Service Customer Service Food Safety 449

Modern Restaurant Management

JANUARY 5, 2021

So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.

Customer Experience 558

Customer Experience Customer Service Customer Service Catering 558

Modern Restaurant Management

JANUARY 4, 2022

In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.

Customer Service 539

Customer Service Customer Service Point of Sale Purchasing 539

Modern Restaurant Management

JULY 13, 2020

If they don’t have an existing reservation system and are using a “first come first serve” seating option, managing waiting crowds will be top of mind. Consumers Still Expect Excellent Customer Service. Restaurants had to furlough staff when they shut their doors in March.

Customer Service 539

Customer Service Customer Service Staffing Restaurant Management 539

Modern Restaurant Management

DECEMBER 9, 2024

With the lead up to Christmas being the season for work parties, family gatherings, and social get-togethers, the influx of larger groups means your restaurant needs to be prepared. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.

Inventory 418

Inventory Customer Experience Point of Sale Staffing 418

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. What are some things brands can do to improve guest satisfaction?

Customer Service 442

Customer Service Customer Service Customer Experience Restaurant Manager 442

Modern Restaurant Management

JANUARY 7, 2025

The clear expectations for performance and customer service. How their actions and attitude impact team and restaurant success. Understanding Accountability Accountability should foster clarity, trust, and ownership—not micromanagement or fear of failure. The extent of their authority to make decisions within their role.

Food Safety 419

Food Safety Customer Service Customer Service Inventory 419

Modern Restaurant Management

OCTOBER 27, 2020

Customer Service for Customer Service Masters. In hospitality, customer service is paramount. The industry knows the importance of consistent customer service. That same level of service should extend to their partners.

Hospitality 552

Hospitality Hospitality Customer Service Customer Service 552

Modern Restaurant Management

JANUARY 4, 2021

Focus on Customer Service and Personalized Experiences. Customer service and personalized experiences can differentiate yourself from cold, national corporations. Small businesses need to compete on their home court, and being the creative advertiser with great customer service will win each time.

Customer Service 520

Customer Service Customer Service Purchasing 520

Modern Restaurant Management

FEBRUARY 21, 2024

Baker says a rise in post-COVID customer incivility and higher turnover in the hospitality industry precipitated by low unemployment have combined to bring about a culture shift at many hospitality companies, with an increased focus on the psychological well-being of employees.

Customer Service 508

Customer Service Customer Service Hospitality Hospitality 508

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now? Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis.

Customer Service 481

Customer Service Customer Service Inventory Inventory Management 481

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Customers don’t find it acceptable for stores to rely on robots and software to handle complex problem-solving tasks, or tasks that keep people and spaces clean and safe.

Automated Food Prep 484

Automated Food Prep Customer Service Customer Service Food Preparation 484

Modern Restaurant Management

NOVEMBER 5, 2024

” Evaluating Empathy Memorable customer service hinges on empathy, which requires relating to a customer’s needs and feelings, even when emotions run high. What to ask : “Tell me about a time you encountered a difficult customer.

Staffing 419

Staffing Customer Service Customer Service Inventory 419

Modern Restaurant Management

OCTOBER 8, 2024

Technical know-how, like the correct order to add ingredients or how to navigate restaurant management software, can be taught in minutes and perfected in days and weeks; interpersonal skills, like resolving customer frustrations with care and empathy, take much longer to refine.

Restaurant Manager 419

Restaurant Manager Restaurant Management Point of Sale Staffing 419

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go.

Point of Sale 474

Point of Sale Restaurant Management Restaurant Manager Customer Service 474

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service.

Customer Service 450

Customer Service Customer Service Customer Experience 450

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Hospitality 470

Hospitality Hospitality Customer Service Customer Service 470

Modern Restaurant Management

FEBRUARY 3, 2020

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales.

Customer Service 408

Customer Service Customer Service Customer Experience Restaurant Manager 408

Modern Restaurant Management

FEBRUARY 25, 2025

AI Agents Enhance Customer Engagement Restaurants can, of course, play the AI game too. For example, implementing AI-powered digital assistants enables restaurants to offer 24/7 customer service, transforming online interactions into seamless, personalized experiences.

Customer Service 324

Customer Service Customer Service 324

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Staffing 520

Staffing Restaurant Manager Restaurant Management Customer Service 520

Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. Food waste and inefficiency are two of the biggest obstacles that could be keeping you from succeeding, and how you manage your inventory plays a critical role in avoiding them.

Inventory Management 493

Inventory Management Inventory Customer Service Customer Service 493

Modern Restaurant Management

FEBRUARY 7, 2025

To address this demand, restaurant operators must strike a balance between offering value-based pricing while ensuring cleanliness alongside a friendly, approachable staff. The emphasis on experience also extends beyond customer service to the unique ways restaurants engage diners.

Dining Operations 282

Dining Operations Chef Customer Service Customer Service 282

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” ” Modern Restaurant Management (MRM) magazine wanted to learn more and reached out to Magoon.

Hospitality 488

Hospitality Hospitality Customer Service Customer Service 488

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. Reporting is an essential part of business operations because it helps visualize the restaurant's financial health. Keeping tables occupied is crucial for restaurants.

Inventory 491

Inventory Customer Experience Restaurant Manager Restaurant Management 491

Modern Restaurant Management

FEBRUARY 18, 2022

Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business. Whatever they do and say to customers from initial inquiries to delivered order can make difference between a satisfied or unsatisfied customer.

Customer Service 471

Customer Service Customer Service 471

Modern Restaurant Management

FEBRUARY 5, 2025

This "Super" special edition of Modern Restaurant Management (MRM) magazine's Research Roundup has a Super Bowl theme. “Americans love the convenience of delivery, but restaurants who hand the experience over to third party apps without a strategy risk their reputations,” said John Mazur, CEO of Chatmeter.

Customer Service 309

Customer Service Customer Service Food Preparation Restaurant Management 309

Modern Restaurant Management

OCTOBER 7, 2021

Employees can better understand their tasks and responsibilities with structured restaurant operations. Technology also helps bridge communication between restaurant management and staff. Recipe management software, on the other hand, standardizes menu items and monitors dish costs.

Food Safety 492

Food Safety Inventory Recipes Restaurant Manager 492

Modern Restaurant Management

OCTOBER 10, 2024

For restaurants, these skills are especially valuable in high-demand roles such as new managers, human resources, payroll, facilities management, and various leadership positions. Key focus areas for education programs can include: Customer service and teamwork : These foundational skills are vital in the QSR industry.

Food Service Management 221

Food Service Management Food Service Manager Customer Service Customer Service 221

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success.

Recipes 486

Recipes Staffing Food Prices Customer Service 486

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What do you anticipate the restaurant of the future will look like with respect to AI?

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Modern Restaurant Management

JANUARY 13, 2022

This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket. Provide Customer Service Training. There is a direct correlation between customer service level and staff training. This rarely happens on its own.

Inventory Management Software 545

Inventory Management Software Customer Service Customer Service Point of Sale 545