Modern Restaurant Management

JULY 13, 2020

If they don’t have an existing reservation system and are using a “first come first serve” seating option, managing waiting crowds will be top of mind. Consumers Still Expect Excellent Customer Service. Restaurants had to furlough staff when they shut their doors in March.

Customer Service 212

Customer Service Customer Service Staffing Restaurant Manager 212

Modern Restaurant Management

OCTOBER 8, 2024

Technical know-how, like the correct order to add ingredients or how to navigate restaurant management software, can be taught in minutes and perfected in days and weeks; interpersonal skills, like resolving customer frustrations with care and empathy, take much longer to refine.

Restaurant Manager 167

Restaurant Manager Restaurant Management Point of Sale Staffing 167

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go.

Point of Sale 186

Point of Sale Restaurant Manager Restaurant Management Customer Service 186

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. What are some things brands can do to improve guest satisfaction?

Customer Service 150

Customer Service Customer Service Customer Experience Restaurant Manager 150

Modern Restaurant Management

FEBRUARY 3, 2020

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales.

Customer Experience 154

Customer Experience Customer Service Customer Service Restaurant Manager 154

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Staffing 206

Staffing Restaurant Manager Restaurant Management Customer Experience 206

Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. Food waste and inefficiency are two of the biggest obstacles that could be keeping you from succeeding, and how you manage your inventory plays a critical role in avoiding them.

Inventory Management 195

Inventory Management Inventory Customer Service Customer Service 195

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now? Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis.

Inventory 163

Inventory Customer Service Customer Service Inventory Management 163

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Customers don’t find it acceptable for stores to rely on robots and software to handle complex problem-solving tasks, or tasks that keep people and spaces clean and safe.

Automated Food Prep 166

Automated Food Prep Customer Service Customer Service Food Preparation 166

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. Now, think of fast food restaurant management as skilled and efficient ensuring that each element works seamlessly together to produce a better dining experience.

Restaurant Management 52

Restaurant Management Restaurant Manager Customer Experience Kitchen Management 52

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What do you anticipate the restaurant of the future will look like with respect to AI?

Customer Experience 174

Customer Experience Customer Service Customer Service Inventory Management 174

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. Reporting is an essential part of business operations because it helps visualize the restaurant's financial health. Keeping tables occupied is crucial for restaurants.

Inventory 181

Inventory Customer Experience Point of Sale Restaurant Manager 181

Modern Restaurant Management

OCTOBER 7, 2021

Employees can better understand their tasks and responsibilities with structured restaurant operations. Technology also helps bridge communication between restaurant management and staff. Recipe management software, on the other hand, standardizes menu items and monitors dish costs.

Food Safety 184

Food Safety Inventory Recipes Restaurant Manager 184

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” ” Modern Restaurant Management (MRM) magazine wanted to learn more and reached out to Magoon.

Hospitality 173

Hospitality Hospitality Customer Service Customer Service 173

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. Technical issues that are addressed in real time, using remote IT support and AR, help restaurant management with efficiencies and cost savings.

Point of Sale 175

Point of Sale Customer Experience Staffing Recipes 175

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Customer Service 100

Customer Service Customer Service Restaurant Manager Restaurant Management 100

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. What impact did the pandemic have on the implementation of robotics in restaurants? restaurants are operating with 2.8

Commercial Kitchen 169

Commercial Kitchen Customer Service Customer Service Restaurant Manager 169

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success.

Recipes 159

Recipes Staffing Food Prices Customer Service 159

Modern Restaurant Management

JANUARY 22, 2024

Using eco-friendly procedures in your restaurant’s operations will demonstrate your dedication to sustainability. Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity.

Customer Service 141

Customer Service Customer Service Restaurant Manager Restaurant Management 141

Sculpture Hospitality

MAY 2, 2023

As a restaurant owner, your staff are your most valuable asset. Employees who are satisfied, motivated, and committed can help create a positive work environment, provide excellent customer service, and increase the restaurant's profitability.

Customer Service 116

Customer Service Customer Service Restaurant Management Restaurant Manager 116

Modern Restaurant Management

APRIL 11, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine connected with Kadecia Ber, Yelp’s advertising trends expert and director of enterprise solutions Why do you feel these brands resonate with diners?

Customer Service 161

Customer Service Customer Service Restaurant Manager Restaurant Management 161

Modern Restaurant Management

JANUARY 16, 2020

Yelp and other user-generated review sites aren’t usually viewed favorably by restaurateurs and restaurant management. It’s understandable, given the penchant for customers with the strongest opinions to post their experiences all over the internet. Take Every Review with a Grain of Salt.

Customer Service 112

Customer Service Customer Service Restaurant Manager Restaurant Management 112

Modern Restaurant Management

JANUARY 10, 2023

Modern Restaurant Management (MRM) magazine asked Burke to offer additional insights on how restaurants can best use Tik Tok in their marketing efforts. What makes Tik Tok an effective income generator, particularly for cash-strapped smaller restaurants?

Customer Service 210

Customer Service Customer Service Restaurant Manager Restaurant Management 210

Modern Restaurant Management

MAY 22, 2024

To gain insights, Modern Restaurant Management (MRM) magazine turned to Phil Kafarakis, President & CEO, International Foodservice Manufacturers Association. Prior to joining IFMA in 2021, he led and managed businesses at Kraft, Jones Dairy Farm, Cargill, and McCormick & Co.,

Customer Service 168

Customer Service Customer Service Restaurant Manager Restaurant Management 168

Modern Restaurant Management

SEPTEMBER 4, 2020

They also helped restaurants realize they could update their kitchen while it was offline and not have to interrupt service. Modern Restaurant Management (MRM) magazine discussed supply issues and more with KaTom Founder, President and CEO Patricia Bible. What is the history of KaTom?

Inventory 224

Inventory Customer Service Customer Service Restaurant Management 224

Modern Restaurant Management

AUGUST 22, 2024

Previously, he co-founded CAKE, which was acquired by Sysco and helped create Sysco Labs, a platform for food service distributors. "People "People tend to go to fast-food restaurants for the speed and lower price point.

Inventory 122

Inventory Customer Experience Customer Service Customer Service 122

Modern Restaurant Management

JUNE 23, 2022

Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring. Restaurant managers can now detect and avoid equipment failures before they happen. It’s helping employees track orders, serve quality food, and prioritize customer service.

Food Safety 183

Food Safety Point of Sale Staffing Inventory 183

Modern Restaurant Management

JUNE 22, 2022

Modern Restaurant Management (MRM) magazine caught up with co-owner Stuart Snyder to discuss the Southwest Harbor, Maine landmark’s past, present and future. To this day, we still have a member of the family working in the restaurant. Beal’s Lobster Pier is celebrating its 90th anniversary this summer.

Food Prices 189

Food Prices Purchasing Customer Service Customer Service 189

Modern Restaurant Management

MAY 29, 2024

Trying to apply surge pricing models in restaurants is still very early and I think we’ll see brands take a cautious approach to figure out what ‘sells.’" ’" Is it possible for restaurants to have the best of both worlds and maximize revenue and still capture customer loyalty?

Customer Service 156

Customer Service Customer Service Restaurant Manager Restaurant Management 156

Modern Restaurant Management

DECEMBER 4, 2023

Improve Service Quality Additionally, providing accurate wait time estimates has a positive influence on the employee experience and thus workplace productivity, leading to better more efficient customer service.

Customer Experience 184

Customer Experience Customer Service Customer Service Restaurant Manager 184

Modern Restaurant Management

JULY 23, 2024

Automating key labor management processes and increasing the visibility of compliance insights removes the guesswork and minimizes risks, allowing restaurant operators to refocus their energy on keeping the kitchen running smoothly, workers happy, and customers satisfied.

Staffing 195

Staffing Food and Beverage Food and Beverage Customer Service 195

Modern Restaurant Management

OCTOBER 20, 2023

Some of the most valuable insights for restaurants are found in general operations data, customer data and website data. Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system.

Inventory Management 149

Inventory Management Food Prices Inventory Customer Experience 149

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business.

Restaurant Manager 148

Restaurant Manager Restaurant Management Inventory Management Purchasing 148

Lavu

NOVEMBER 17, 2023

This low profit margin can be attributed to the high overhead costs associated with running a restaurant, including rent, labor, food and beverage costs, and utilities, often account for a major chunk of your expenses, making it challenging to increase your restaurant profit margin.

Inventory Management 138

Inventory Management Inventory Food and Beverage Food and Beverage 138

Modern Restaurant Management

FEBRUARY 5, 2021

The restaurant group launched the new dining experience in October 2020 in 13 locations with all 24 restaurants nationwide integrating the technology the following month. Modern Restaurant Management (MRM) magazine went behind the scenes of this transition with Justin Nedelman, CEO at Eureka! Restaurant Group.

Food and Beverage 153

Food and Beverage Food and Beverage Customer Service Customer Service 153

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. The last, and most important, piece of the puzzle is customer service.

Customer Service 150

Customer Service Customer Service Catering Catering 150

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Food and Beverage 167

Food and Beverage Food and Beverage Customer Experience Customer Service 167