Modern Restaurant Management

FEBRUARY 21, 2024

Baker says a rise in post-COVID customer incivility and higher turnover in the hospitality industry precipitated by low unemployment have combined to bring about a culture shift at many hospitality companies, with an increased focus on the psychological well-being of employees.

Customer Service 203

Customer Service Customer Service Hospitality Hospitality 203

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now? Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis.

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Customers don’t find it acceptable for stores to rely on robots and software to handle complex problem-solving tasks, or tasks that keep people and spaces clean and safe.

Automated Food Prep 193

Automated Food Prep Customer Service Customer Service Food Preparation 193

Modern Restaurant Management

AUGUST 22, 2024

Previously, he co-founded CAKE, which was acquired by Sysco and helped create Sysco Labs, a platform for food service distributors. "People "People tend to go to fast-food restaurants for the speed and lower price point.

Inventory 122

Inventory Customer Experience Customer Service Customer Service 122

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What do you anticipate the restaurant of the future will look like with respect to AI?

Customer Experience 189

Customer Experience Customer Service Customer Service Inventory Management 189

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go.

Point of Sale 189

Point of Sale Restaurant Manager Restaurant Management Customer Service 189

Modern Restaurant Management

JANUARY 4, 2022

In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.

Customer Service 215

Customer Service Customer Service Point of Sale Purchasing 215

Modern Restaurant Management

JANUARY 22, 2024

Using eco-friendly procedures in your restaurant’s operations will demonstrate your dedication to sustainability. Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity.

Customer Service 181

Customer Service Customer Service Restaurant Manager Restaurant Management 181

Sculpture Hospitality

MAY 2, 2023

As a restaurant owner, your staff are your most valuable asset. Employees who are satisfied, motivated, and committed can help create a positive work environment, provide excellent customer service, and increase the restaurant's profitability.

Customer Service 115

Customer Service Customer Service Restaurant Manager Restaurant Management 115

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Staffing 208

Staffing Restaurant Manager Restaurant Management Customer Experience 208

Modern Restaurant Management

AUGUST 9, 2024

Chef Akhtar Nawab and Rod Daya of Hospitality HQ tell Modern Restaurant Management (MRM) magazine about the connection between food and community and opportunities for aspirational entrepreneurs. .; Solaire Social, in Silver Spring; and Southern Box Food Hall in Orlando. Expansion plans include Burnsville, Minnesota and Atlanta.

Food and Beverage 100

Food and Beverage Food and Beverage Chef Hospitality 100

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success.

Recipes 194

Recipes Staffing Food Prices Customer Service 194

Modern Restaurant Management

JULY 13, 2020

If they don’t have an existing reservation system and are using a “first come first serve” seating option, managing waiting crowds will be top of mind. Consumers Still Expect Excellent Customer Service. Restaurants had to furlough staff when they shut their doors in March.

Customer Service 215

Customer Service Customer Service Staffing Restaurant Manager 215

Modern Restaurant Management

APRIL 11, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine connected with Kadecia Ber, Yelp’s advertising trends expert and director of enterprise solutions Why do you feel these brands resonate with diners?

Customer Service 186

Customer Service Customer Service Restaurant Manager Restaurant Management 186

Modern Restaurant Management

MAY 29, 2024

Trying to apply surge pricing models in restaurants is still very early and I think we’ll see brands take a cautious approach to figure out what ‘sells.’" ’" Is it possible for restaurants to have the best of both worlds and maximize revenue and still capture customer loyalty?

Customer Service 193

Customer Service Customer Service Restaurant Manager Restaurant Management 193

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. Reporting is an essential part of business operations because it helps visualize the restaurant's financial health. Keeping tables occupied is crucial for restaurants.

Inventory 196

Inventory Customer Experience Point of Sale Inventory Management 196

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. What impact did the pandemic have on the implementation of robotics in restaurants? restaurants are operating with 2.8

Commercial Kitchen 188

Commercial Kitchen Customer Service Customer Service Restaurant Manager 188

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business.

Restaurant Manager 166

Restaurant Manager Restaurant Management Inventory Management Purchasing 166

Modern Restaurant Management

FEBRUARY 3, 2020

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales.

Customer Experience 212

Customer Experience Customer Service Customer Service Restaurant Manager 212

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. The last, and most important, piece of the puzzle is customer service.

Customer Service 186

Customer Service Customer Service Catering Catering 186

Modern Restaurant Management

MAY 22, 2024

To gain insights, Modern Restaurant Management (MRM) magazine turned to Phil Kafarakis, President & CEO, International Foodservice Manufacturers Association. Prior to joining IFMA in 2021, he led and managed businesses at Kraft, Jones Dairy Farm, Cargill, and McCormick & Co.,

Customer Service 188

Customer Service Customer Service Restaurant Manager Restaurant Management 188

Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. Food waste and inefficiency are two of the biggest obstacles that could be keeping you from succeeding, and how you manage your inventory plays a critical role in avoiding them.

Inventory Management 197

Inventory Management Inventory Customer Service Customer Service 197

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. Technical issues that are addressed in real time, using remote IT support and AR, help restaurant management with efficiencies and cost savings.

Point of Sale 180

Point of Sale Customer Experience Staffing Recipes 180

Lavu

NOVEMBER 17, 2023

This low profit margin can be attributed to the high overhead costs associated with running a restaurant, including rent, labor, food and beverage costs, and utilities, often account for a major chunk of your expenses, making it challenging to increase your restaurant profit margin.

Inventory Management 138

Inventory Management Inventory Food and Beverage Food and Beverage 138

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” ” Modern Restaurant Management (MRM) magazine wanted to learn more and reached out to Magoon.

Hospitality 195

Hospitality Hospitality Customer Service Customer Service 195

Modern Restaurant Management

JANUARY 16, 2020

Yelp and other user-generated review sites aren’t usually viewed favorably by restaurateurs and restaurant management. It’s understandable, given the penchant for customers with the strongest opinions to post their experiences all over the internet. Take Every Review with a Grain of Salt.

Customer Service 143

Customer Service Customer Service Restaurant Manager Restaurant Management 143

Modern Restaurant Management

OCTOBER 7, 2021

Employees can better understand their tasks and responsibilities with structured restaurant operations. Technology also helps bridge communication between restaurant management and staff. Recipe management software, on the other hand, standardizes menu items and monitors dish costs.

Food Safety 196

Food Safety Inventory Recipes Restaurant Manager 196

Modern Restaurant Management

OCTOBER 20, 2023

Some of the most valuable insights for restaurants are found in general operations data, customer data and website data. Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system.

Inventory Management 197

Inventory Management Food Prices Inventory Customer Experience 197

Modern Restaurant Management

DECEMBER 4, 2023

Improve Service Quality Additionally, providing accurate wait time estimates has a positive influence on the employee experience and thus workplace productivity, leading to better more efficient customer service.

Customer Experience 202

Customer Experience Customer Service Customer Service Restaurant Manager 202

Modern Restaurant Management

JULY 23, 2024

Automating key labor management processes and increasing the visibility of compliance insights removes the guesswork and minimizes risks, allowing restaurant operators to refocus their energy on keeping the kitchen running smoothly, workers happy, and customers satisfied.

Staffing 203

Staffing Food and Beverage Food and Beverage Customer Service 203

Modern Restaurant Management

OCTOBER 10, 2024

For restaurants, these skills are especially valuable in high-demand roles such as new managers, human resources, payroll, facilities management, and various leadership positions. Key focus areas for education programs can include: Customer service and teamwork : These foundational skills are vital in the QSR industry.

Food Service Management 88

Food Service Management Food Service Manager Customer Service Customer Service 88

Lavu

MARCH 27, 2020

The words “restaurant management system” rarely cause excitement. Food is fascinating, and dining out often leads to cherished memories, but a restaurant’s transaction system does not make it into those memories. A Historical Look at the Evolving Restaurant. Restaurants have been evolving since the 1850s.

Point of Sale 78

Point of Sale Restaurant Manager Restaurant Management Inventory 78

Modern Restaurant Management

AUGUST 26, 2024

Restaurant Management Panel Menu management : Restaurant owners and employees should have the option to add, remove, and edit menu items. Order management : New orders should be easily accessible for acceptance, decline, or modification.

Customer Experience 179

Customer Experience Customer Service Customer Service Restaurant Manager 179

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Food and Beverage 167

Food and Beverage Food and Beverage Customer Experience Customer Service 167

Lavu

SEPTEMBER 29, 2023

During this restaurant labor shortage, use restaurant technology to your advantage. This can free up your employees to focus on providing excellent customer service. By automating these tasks, Lavu frees up your employees’ time and allows them to focus on providing excellent customer service.

Staffing 167

Staffing Customer Service Customer Service Food Service 167

Modern Restaurant Management

JUNE 23, 2022

Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring. Restaurant managers can now detect and avoid equipment failures before they happen. It’s helping employees track orders, serve quality food, and prioritize customer service.

Food Safety 189

Food Safety Point of Sale Staffing Inventory 189

Modern Restaurant Management

FEBRUARY 5, 2021

The restaurant group launched the new dining experience in October 2020 in 13 locations with all 24 restaurants nationwide integrating the technology the following month. Modern Restaurant Management (MRM) magazine went behind the scenes of this transition with Justin Nedelman, CEO at Eureka! Restaurant Group.

Food and Beverage 191

Food and Beverage Food and Beverage Customer Service Customer Service 191