Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Restaurants can place orders, track them through fulfillment, and even pay distributors directly through the system, with options for automated payments.

Inventory 419

Inventory Inventory Management Food and Beverage Food and Beverage 419

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. What are some things brands can do to improve guest satisfaction?

Customer Service 442

Customer Service Customer Service Customer Experience Restaurant Manager 442

Modern Restaurant Management

FEBRUARY 21, 2024

Baker says a rise in post-COVID customer incivility and higher turnover in the hospitality industry precipitated by low unemployment have combined to bring about a culture shift at many hospitality companies, with an increased focus on the psychological well-being of employees.

Customer Service 508

Customer Service Customer Service Hospitality Hospitality 508

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now? Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis.

Customer Service 481

Customer Service Customer Service Inventory Inventory Management 481

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Customers don’t find it acceptable for stores to rely on robots and software to handle complex problem-solving tasks, or tasks that keep people and spaces clean and safe.

Automated Food Prep 484

Automated Food Prep Customer Service Customer Service Food Preparation 484

Modern Restaurant Management

OCTOBER 8, 2024

Technical know-how, like the correct order to add ingredients or how to navigate restaurant management software, can be taught in minutes and perfected in days and weeks; interpersonal skills, like resolving customer frustrations with care and empathy, take much longer to refine.

Restaurant Manager 419

Restaurant Manager Restaurant Management Point of Sale Staffing 419

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go.

Point of Sale 474

Point of Sale Restaurant Management Restaurant Manager Customer Service 474

Modern Restaurant Management

FEBRUARY 3, 2020

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales.

Customer Service 408

Customer Service Customer Service Customer Experience Restaurant Manager 408

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have.

Staffing 474

Staffing Inventory Management Inventory Customer Experience 474

Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. Food waste and inefficiency are two of the biggest obstacles that could be keeping you from succeeding, and how you manage your inventory plays a critical role in avoiding them.

Inventory Management 493

Inventory Management Inventory Customer Service Customer Service 493

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Staffing 520

Staffing Restaurant Manager Restaurant Management Customer Service 520

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” ” Modern Restaurant Management (MRM) magazine wanted to learn more and reached out to Magoon.

Hospitality 488

Hospitality Hospitality Customer Service Customer Service 488

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. Reporting is an essential part of business operations because it helps visualize the restaurant's financial health. Keeping tables occupied is crucial for restaurants.

Inventory 491

Inventory Customer Experience Restaurant Manager Restaurant Management 491

Modern Restaurant Management

OCTOBER 7, 2021

Employees can better understand their tasks and responsibilities with structured restaurant operations. Technology also helps bridge communication between restaurant management and staff. Recipe management software, on the other hand, standardizes menu items and monitors dish costs.

Food Safety 492

Food Safety Inventory Recipes Restaurant Manager 492

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success.

Recipes 486

Recipes Staffing Food Prices Customer Service 486

Modern Restaurant Management

JANUARY 16, 2020

Yelp and other user-generated review sites aren’t usually viewed favorably by restaurateurs and restaurant management. It’s understandable, given the penchant for customers with the strongest opinions to post their experiences all over the internet. Take Every Review with a Grain of Salt.

Customer Service 358

Customer Service Customer Service Restaurant Manager Restaurant Management 358

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What do you anticipate the restaurant of the future will look like with respect to AI?

Customer Experience 472

Customer Experience Customer Service Customer Service Inventory Management 472

Total Food Service

DECEMBER 16, 2023

Managing a restaurant isn’t just about making sure the lights are on, the guests are served and the money makes it to the bank. Restaurant management is one part art, two-parts systems and training. Let’s break down the ABCs of restaurant management. Ongoing training is crucial for long-term success.

Restaurant Management 103

Restaurant Management Restaurant Manager Inventory Customer Service 103

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. What impact did the pandemic have on the implementation of robotics in restaurants? restaurants are operating with 2.8

Commercial Kitchen 471

Commercial Kitchen Customer Service Customer Service Restaurant Manager 471

Modern Restaurant Management

AUGUST 22, 2024

Previously, he co-founded CAKE, which was acquired by Sysco and helped create Sysco Labs, a platform for food service distributors. "People "People tend to go to fast-food restaurants for the speed and lower price point.

Customer Service 402

Customer Service Customer Service Inventory Customer Experience 402

Modern Restaurant Management

OCTOBER 10, 2024

For restaurants, these skills are especially valuable in high-demand roles such as new managers, human resources, payroll, facilities management, and various leadership positions. Key focus areas for education programs can include: Customer service and teamwork : These foundational skills are vital in the QSR industry.

Food Service Management 221

Food Service Management Food Service Manager Customer Service Customer Service 221

Modern Restaurant Management

JANUARY 22, 2024

Using eco-friendly procedures in your restaurant’s operations will demonstrate your dedication to sustainability. Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity.

Customer Service 453

Customer Service Customer Service Restaurant Manager Restaurant Management 453

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. Technical issues that are addressed in real time, using remote IT support and AR, help restaurant management with efficiencies and cost savings.

Point of Sale 450

Point of Sale Customer Experience Staffing Recipes 450

Modern Restaurant Management

FEBRUARY 5, 2025

This "Super" special edition of Modern Restaurant Management (MRM) magazine's Research Roundup has a Super Bowl theme. “Americans love the convenience of delivery, but restaurants who hand the experience over to third party apps without a strategy risk their reputations,” said John Mazur, CEO of Chatmeter.

Customer Service 309

Customer Service Customer Service Food Preparation Restaurant Management 309

Modern Restaurant Management

APRIL 11, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine connected with Kadecia Ber, Yelp’s advertising trends expert and director of enterprise solutions Why do you feel these brands resonate with diners?

Customer Service 466

Customer Service Customer Service Restaurant Manager Restaurant Management 466

Modern Restaurant Management

MAY 29, 2024

Trying to apply surge pricing models in restaurants is still very early and I think we’ll see brands take a cautious approach to figure out what ‘sells.’" ’" Is it possible for restaurants to have the best of both worlds and maximize revenue and still capture customer loyalty?

Customer Service 482

Customer Service Customer Service Restaurant Manager Restaurant Management 482

Modern Restaurant Management

FEBRUARY 5, 2021

The restaurant group launched the new dining experience in October 2020 in 13 locations with all 24 restaurants nationwide integrating the technology the following month. Modern Restaurant Management (MRM) magazine went behind the scenes of this transition with Justin Nedelman, CEO at Eureka! Restaurant Group.

Food and Beverage 477

Food and Beverage Food and Beverage Customer Service Customer Service 477

Modern Restaurant Management

MAY 22, 2024

To gain insights, Modern Restaurant Management (MRM) magazine turned to Phil Kafarakis, President & CEO, International Foodservice Manufacturers Association. Prior to joining IFMA in 2021, he led and managed businesses at Kraft, Jones Dairy Farm, Cargill, and McCormick & Co.,

Customer Service 471

Customer Service Customer Service Restaurant Manager Restaurant Management 471

Modern Restaurant Management

JUNE 12, 2024

The report, which surveyed 127 restaurant executives across the U.S. and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners.

Inventory 473

Inventory Inventory Management Customer Experience Staffing 473

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. The last, and most important, piece of the puzzle is customer service.

Customer Service 467

Customer Service Customer Service Catering Catering 467

Modern Restaurant Management

DECEMBER 4, 2023

Improve Service Quality Additionally, providing accurate wait time estimates has a positive influence on the employee experience and thus workplace productivity, leading to better more efficient customer service.

Customer Experience 506

Customer Experience Customer Service Customer Service Restaurant Manager 506

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business.

Restaurant Manager 417

Restaurant Manager Restaurant Management Inventory Management Purchasing 417

Modern Restaurant Management

JUNE 23, 2022

Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring. Restaurant managers can now detect and avoid equipment failures before they happen. It’s helping employees track orders, serve quality food, and prioritize customer service.

Food Safety 474

Food Safety Point of Sale Staffing Customer Service 474

Modern Restaurant Management

JANUARY 10, 2023

Modern Restaurant Management (MRM) magazine asked Burke to offer additional insights on how restaurants can best use Tik Tok in their marketing efforts. What makes Tik Tok an effective income generator, particularly for cash-strapped smaller restaurants?

Customer Service 531

Customer Service Customer Service Restaurant Management Restaurant Manager 531

Modern Restaurant Management

SEPTEMBER 4, 2020

They also helped restaurants realize they could update their kitchen while it was offline and not have to interrupt service. Modern Restaurant Management (MRM) magazine discussed supply issues and more with KaTom Founder, President and CEO Patricia Bible. What is the history of KaTom?

Inventory 563

Inventory Customer Service Customer Service Restaurant Management 563

Modern Restaurant Management

JULY 23, 2024

Automating key labor management processes and increasing the visibility of compliance insights removes the guesswork and minimizes risks, allowing restaurant operators to refocus their energy on keeping the kitchen running smoothly, workers happy, and customers satisfied.

Staffing 508

Staffing Food and Beverage Food and Beverage Customer Service 508

Modern Restaurant Management

JUNE 22, 2022

Modern Restaurant Management (MRM) magazine caught up with co-owner Stuart Snyder to discuss the Southwest Harbor, Maine landmark’s past, present and future. To this day, we still have a member of the family working in the restaurant. Beal’s Lobster Pier is celebrating its 90th anniversary this summer.

Food Prices 474

Food Prices Purchasing Customer Service Customer Service 474