Modern Restaurant Management
NOVEMBER 4, 2022
And now, as the pandemic subsides, and customers return to restaurants in growing numbers, owners and managers are dealing with another crisis: being short staffed. But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service.
Modern Restaurant Management
SEPTEMBER 20, 2023
Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Modern Restaurant Management
APRIL 29, 2021
While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Every restaurant has different needs and unique staffing requirements and circumstances. ” A more unique technology—self-tap alcohol delivery is helping with staffing issues for some eateries.
Modern Restaurant Management
AUGUST 24, 2022
While restaurant staffing levels increased across the U.S. Customer Service. Co-sourcing Customer Service employees is extremely popular in the restaurant industry. When those customers come through your door, they will ultimately have a better experience because your staff is now focused on them.
Modern Restaurant Management
DECEMBER 16, 2024
Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations. Focus on: Using Scheduling Tools : Scheduling software can align employee shifts with sales patterns, optimize labor costs, and improve team and customer satisfaction.
Modern Restaurant Management
NOVEMBER 5, 2024
” Evaluating Empathy Memorable customer service hinges on empathy, which requires relating to a customer’s needs and feelings, even when emotions run high. What to ask : “Tell me about a time you encountered a difficult customer. As the manager, I listened to his concerns.
Modern Restaurant Management
DECEMBER 9, 2024
Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service. Scheduling in extra members of staff to help accommodate the large bookings and packed-out restaurant will ensure your service remains efficient without overworking your employees.
Expert insights. Personalized for you.
474 
Let's personalize your content