Modern Restaurant Management

JULY 13, 2020

Consumers Still Expect Excellent Customer Service. This is critical to not only balance front or back of the house needs, but to maintain high-quality customer service. Get creative with staffing : Restaurant managers and owners may need to consider hiring employees with experience outside of the restaurant industry.

Customer Service 215

Customer Service Customer Service Staffing Restaurant Management 215

Modern Restaurant Management

FEBRUARY 15, 2022

Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions.

Staffing 225

Staffing Point of Sale Purchasing Customer Service 225

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. This “luck versus skill” dynamic in hiring has multiplied staffing shortages in small restaurants and compounded the effects of the shortages. What do you see as key challenges of restaurant hiring right now?

Staffing 208

Staffing Restaurant Management Restaurant Manager Customer Experience 208

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

MAY 17, 2021

To fully recover, restaurants will need to figure out how they can win the talent war and meet their staffing needs from this limited pool. As regulations continue to loosen, staffing strategies should evolve as well, and owners and managers should use this time to redefine what makes a restaurant a “great place to work.”

Staffing 162

Staffing Customer Service Customer Service 162

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Inventory Management 189

Inventory Management Inventory Customer Experience Customer Service 189

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences. Retaining and Attracting Employees.

Staffing 215

Staffing Point of Sale Customer Experience Customer Service 215

Lavu

SEPTEMBER 29, 2023

The restaurant staffing shortage is a major challenge for restaurant owners today. According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. There are several reasons contributing to the restaurant staffing shortage.

Staffing 167

Staffing Customer Service Customer Service Food Service 167

Modern Restaurant Management

AUGUST 10, 2021

According to a National Restaurant Association study done in April, 84 percent of operators surveyed said staffing was lower than required, with 47 percent stating that their staff numbers were more than 20 percent under the pre-pandemic levels. million jobs (12 percent) short. A kiosk can generally take on the role of 1.5

Food and Beverage 237

Food and Beverage Food and Beverage Staffing Inventory 237

Modern Restaurant Management

FEBRUARY 29, 2024

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Many restaurants remain short-staffed, which may jeopardize their safety and quality efforts. Improve the customer experience. Boost automation.

Inventory Management 195

Inventory Management Customer Experience Inventory Customer Service 195

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

Staffing 211

Staffing Customer Experience Inventory Food and Beverage 211

Modern Restaurant Management

JULY 23, 2024

The most efficient way to automate compliance is through an AI-driven WFM platform, which serves as the nexus for staffing, scheduling, payroll, and other key operations functions influenced by labor laws. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training.

Staffing 203

Staffing Food and Beverage Food and Beverage Customer Service 203

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19.

Staffing 230

Staffing Customer Service Customer Service Purchasing 230

Modern Restaurant Management

MAY 3, 2021

Factored in are disruptions to staffing, supply chain, and changing regulations, driving a need to change menus almost daily in many locations. Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage. QSR of the Future.

Staffing 197

Staffing Customer Service Customer Service Catering 197

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

Food Preparation 196

Food Preparation Staffing Customer Experience Customer Service 196

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. Even today, the latest data from the U.S.

Food Preparation 203

Food Preparation Inventory Management Staffing Inventory 203

Modern Restaurant Management

APRIL 9, 2024

In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs. Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience.

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192

Modern Restaurant Management

NOVEMBER 29, 2022

When restaurants are short-staffed, training may become an afterthought, as other high-priority tasks loom. Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid. That means providing exceptional customer service, clean facilities, safe food, and accurate orders.

Customer Service 225

Customer Service Customer Service Staffing Food Safety 225

Modern Restaurant Management

JULY 18, 2022

The landscape has changed since the pandemic, and as restaurateurs, we need to push the bounds of innovation to develop short and long-term solutions to the things keeping us up at night – staffing and supply chain challenges. From operations to customer service, you need to invest in your staff.

Staffing 197

Staffing Customer Service Customer Service 197

Modern Restaurant Management

APRIL 27, 2022

Mother’s Day is one of the busiest days of the year, so your staffing and scheduling choices for that day should reflect the rush you’re expecting. Mother’s Day is not the time to be short staffed. Issues with service from busy servers and hosts. Be Prepared to Put Out Fires. Create a Memorable Experience.

Staffing 212

Staffing Customer Service Customer Service 212

Modern Restaurant Management

DECEMBER 16, 2024

Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations. Focus on: Using Scheduling Tools : Scheduling software can align employee shifts with sales patterns, optimize labor costs, and improve team and customer satisfaction.

Staffing 154

Staffing Customer Service Customer Service Food Safety 154

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Customer Service 178

Customer Service Customer Service Staffing 178

Modern Restaurant Management

NOVEMBER 28, 2022

Kiosks also reduce the burden of staffing and allow businesses to redeploy their labor to more value-add functions of the business, such as order fulfillment. With kiosks, customers have the option to place their orders immediately and seamlessly without interacting with a cashier.

Customer Experience 201

Customer Experience Staffing Customer Service Customer Service 201

Modern Restaurant Management

DECEMBER 9, 2024

Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service. Scheduling in extra members of staff to help accommodate the large bookings and packed-out restaurant will ensure your service remains efficient without overworking your employees.

Inventory 166

Inventory Customer Experience Point of Sale Staffing 166

Modern Restaurant Management

DECEMBER 8, 2021

By detecting customer visits, understanding frequency, and combining this with other criteria, QSRs can improve immediate service and long-term planning while proactively informing customers of wait times, specials, and updates for increased customer satisfaction.

Customer Experience 212

Customer Experience Point of Sale Staffing Customer Service 212

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Inventory 202

Inventory Food and Beverage Food and Beverage Inventory Management 202

Modern Restaurant Management

NOVEMBER 30, 2023

But the right POS should do more than just make the payment process smoother — by combining back-end data with front-end systems, restaurant operators can offer customers more precise wait times while also helping identify service bottlenecks that may be slowing down operations.

Staffing 129

Staffing Inventory Customer Experience Purchasing 129

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success. This was however, until COVID-19 changed everything.

Recipes 194

Recipes Staffing Food Prices Customer Service 194

Modern Restaurant Management

NOVEMBER 5, 2024

” Evaluating Empathy Memorable customer service hinges on empathy, which requires relating to a customer’s needs and feelings, even when emotions run high. What to ask : “Tell me about a time you encountered a difficult customer. As the manager, I listened to his concerns.

Staffing 167

Staffing Inventory Customer Service Customer Service 167

Hospitality Net

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experience factors measured. With average U.S.

Staffing 93

Staffing Customer Service Customer Service Hospitality 93

Modern Restaurant Management

JULY 12, 2023

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

Customer Experience 167

Customer Experience Staffing Customer Service Customer Service 167

Modern Restaurant Management

DECEMBER 19, 2019

The most recognizable observation is that staffing proves to be a challenge across the board and stems from an oversaturation of options within the hospitality business areas. Hiring trends are consistent with other restaurants located in those specific areas, whether fast-casual, full-service, family-style or quick-service.

Staffing 124

Staffing Customer Service Customer Service Restaurant Management 124

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying. Is Your Refrigerator Running?

Point of Sale 180

Point of Sale Customer Experience Staffing Recipes 180

Modern Restaurant Management

MAY 9, 2022

Combat order inaccuracy by training team members to repeat the customer’s order. Staffing is challenging in today’s tight labor market, but no one enjoys poor customer service. It’s simple but can ensure accuracy and alleviate consumer concerns.

Food and Beverage 189

Food and Beverage Food and Beverage Staffing Customer Experience 189

Modern Restaurant Management

MARCH 26, 2020

Not only does having managers and wait staff handle the triage process detract from customer service, the problems and their resolutions are not tracked or analyzed. Food and beverage managers know how tiny changes in ingredients, portioning, staffing, and so on can transform an unprofitable restaurant into a profitable one.

Food and Beverage 218

Food and Beverage Food and Beverage Customer Experience Staffing 218

Modern Restaurant Management

NOVEMBER 6, 2023

With staffing having an outsized effect on both the customer and employee experience, restaurants must act quickly and strategically to address the problem. When employees don’t feel like their job is a burden, they’re going to be more engaged and willing to provide better customer service. #3:

Restaurant Management 201

Restaurant Management Restaurant Manager Staffing Recipes 201

Modern Restaurant Management

JULY 19, 2021

First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations. Managing existing labor, attention to customer service, marketing and promotion, vendor relationships – all can suffer when so much valuable time and attention is diverted to finding and keeping talent.

Customer Service 203

Customer Service Customer Service Food Preparation Catering 203