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With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), or place an order (for take out).
At New Jersey’s Montclair State University, and several other campuses, a system of contactless food lockers located at a dining/residence hall provides items from a ghost kitchen featuring Chick N Bap, Jersey Mike's and more.
The restaurant industry is a hotbed for bacteria, with the potential for contamination lurking around every corner. From the moment a customer steps through the door to the time they leave, they are exposed to a myriad of germs. While stringent cleaning protocols are in place, the constant flow of patrons presents a unique challenge for maintaining a sanitary environment.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap. More than two-thirds (67 percent) that “significantly increased” value-driven messaging saw an extremely positive effect on customer traffic, while only 53 percent of those who raised prices but only “somewhat increased”
In an innovative approach to healthcare education, Touro College of Osteopathic Medicine Montana has launched the Farm to Clinician Culinary Medicine Program—a course designed to deepen students’ understanding of nutrition’s role in patient health. This initiative is a collaborative effort between Touro COM Montana, Montana State University , Thomas Cuisine, and Benefis Health System.
In an innovative approach to healthcare education, Touro College of Osteopathic Medicine Montana has launched the Farm to Clinician Culinary Medicine Program—a course designed to deepen students’ understanding of nutrition’s role in patient health. This initiative is a collaborative effort between Touro COM Montana, Montana State University , Thomas Cuisine, and Benefis Health System.
The foodservice provider hosted cook-offs at colleges in Louisiana and Mississippi, challenging chefs to collaborate with local food banks and create dishes using pantry staples to raise awareness of the issue of food insecurity in the community.
Costco is recalling close to 80,000 lbs of butter due to the fact it does not state 'Contains Milk' on the label. [link] Here is why Costco recalled almost 80,000 pounds of butter Costco recalled nearly 80,000 pounds of store-brand butter last month because the product's label was missing a key ingredient: milk. The wholesaler recalled 79,200 pounds of two varieties of butter — 46,800 pounds of its Kirkland Signature Unsalted Sweet Cream Butter, and 32,400 pounds of Kirkland Signature Salted Swe
After months of constructive dialogue with the European Commission, other stakeholders and intense efforts of teams across our business, we reached a major milestone today: our compliance with the requirements under the Digital Markets Act (DMA).
WATG, the preeminent leader in integrated luxury hospitality design since 1945, spotlights five emerging trends that will shape Asia Pacific’s hospitality industry in 2025 and beyond.
Airline caterers have a unique and expanded role to play in securing the safety and comfort of passengers with food allergies. As inflight meal providers, their responsibilities extend beyond simply preparing meals; they must implement strict controls to minimise the risk of allergen exposure and cross-contamination. It's an important responsibility, but it's one that can be made easier with the right strategy and a solid plan.
Set to debut in early 2025 as part of The Unbound Collection by Hyatt, this story-worthy hotel serves as the second Hotel La Compañia property to open in the La Compañia Hotels & Resorts portfolio.
Traveling by air can be an exciting experience, but for individuals with allergies , it can also be a source of significant anxiety. Recent research backs this up : 63% of airline passengers with food allergies reported feeling "a lot" of anxiety around flying, and 20% said their allergy had an extreme impact on whether they traveled at all.
Before New York City’s stringent short-term rental law took effect, Airbnb listings made up less than 1 percent of the city’s total housing supply1. Nonetheless, Local Law 18 (LL18) was introduced with the promise of tackling the city’s housing crisis, a promise that data shows remains unfulfilled.
Mews, the industry-leading hospitality cloud, helped Ternelia Les Grands Massifs modernize their hotel management operations and save time on nearly 100% of their tasks.
Fortress Technology’s has unveiled its newest inspection and verification test solution, the Halo Automatic Testing system for the Meat Pump Metal Detector.
Rural destinations consolidate their position as key players in sustainable tourism and community development as UN Tourism announces its Best Tourism Villages 2024.
Follow these steps to prepare for your upcoming BRCGS Packaging Materials Issue 7 audit: Starting October 28th, 2024 BRCGS Packaging Materials issue 7 is available for download from the BRCGS store. It is a requirement that all suppliers undergoing a BRCGS audit to the Global Standard Packaging Materials have an official copy of the standard. Review the Key BRCGS Global Standard Packaging Materials issue 7 changes summarized below. 167 clauses have been changed in this new issue.
Holiday Inn Express, IHG Hotels & Resorts’ upper midscale brand, is excited to announce table tennis world champion Xu Xin as its new brand ambassador. The brand’s refreshed proposition “Recharge & Restart” will provide active young movers who pursue excellence and efficiency with a more convenient and worry-free stay experience that enhances their travel quality.
Hilton’s commitment to creating the best workplace culture has once again earned global recognition. Today, Great Place to Work and Fortune ranked Hilton the No. 2 World’s Best Workplace, marking the company’s eighth consecutive year as the top hospitality company on the list. This year’s ranking follows the company’s historic recognition as the No. 1 World’s Best Workplace in 2023.
Imagine your city hosts a yearly festival, and you’re determining how to price your rooms for the upcoming year. Your revenue management system identifies that during the dates of the festival, there’s a spike in reservations and suggests that you increase room rates slightly during the festival period due to higher demand.
In this [AI augmented] discussion, Ian Millar of EHL and Terence Ronson of Pertlink examine the integration of advanced technologies like spatial computing and AI in hospitality, noting a gap between tech potential and current industry practices. Millar stresses that many leaders must be more tech-savvy to implement these innovations effectively.
In celebration of National Career Development Month in November, Atrium Hospitality announced the successful graduation of the inaugural class of WomenRISE, the company’s Female Hotel General Manager Development Program. Atrium is committed to empowering female hospitality leaders through the company’s WomenRISE program. This innovative initiative supports women in successfully navigating the next steps of their career journeys by providing mentorship, resources and opportunities for growth.
EVEN Hotels - part of IHG Hotels & Resorts (IHG) - celebrates the opening of EVEN Hotel Bozeman Yellowstone International Airport and announces first EVEN Hotel in Beaverton, Ore.
20% of $500 is $100. With typical OTA commission rates hovering around 20%, that reduces the value of a $500 reservation to a $400 one. So, what’s the solution?
Blue skies and tailwinds – a pilot’s wish for optimal flying conditions – perfectly captures the emerging outlook for hotel investments as we enter 2025. While commercial real estate has navigated through choppy conditions amid economic shifts and interest rate headwinds, the horizon ahead shows promising signs of clearing.
As seen in the Q3 2024 Middle East Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), the hotel construction pipeline in the region shows upward momentum, standing at 610 projects/149,686 rooms, up 4% by projects and 7% by rooms year-over-year (YOY).
WASHINGTON – The American Hotel & Lodging Association (AHLA) and its technology committee, Hospitality Technology Next Generation (HTNG), today released an updated buyer’s guide and comparison matrix to help hoteliers assess the latest generation of personal safety devices for hotel staff.
JLL’s Hotels & Hospitality Group’s latest Global Hotel Investor Sentiment Survey reveals strong optimism for U.S. hotel investment in 2025, driven by recent Federal Reserve rate cuts and robust operating performance in key markets. The survey, which compiled over 8,200 data points from global hotel investors with more than $50 billion in hotel assets under management, highlights several promising trends for the US hotel sector.
Surrounded By Unparalleled Views of Bromley, Magic and Stratton Mountains, the Hotel Offers Ski-In-Ski-Out Access and Is Suitable for Outdoor Adventures All Year Long.
Wyndham Hotels & Resorts has teamed up with investment firm Lafayette Square to provide diverse hoteliers with improved access to capital. Through an exclusive relationship, Wyndham will vet and directly connect qualified owners with Lafayette Square, which aims to help hoteliers with up to $100 million in combined financing from the firm over the coming years.
As projected for election week, the U.S. hotel industry reported negative year-over-year performance comparisons, according to CoStar’s latest data through 9 November. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets.
Guest education is often overlooked in hospitality, but it is an integral aspect of the guest management experience. This education process offers significant benefits that go beyond simply informing them about the physical property, its amenities and outlets, and the surrounding destination.
Sweden is making a bold (and slightly cheeky) move to trademark its name, putting an end to travel mix-ups. The home of cinnamon rolls and fika has applied to the European Union Intellectual Property Office (EUIPO) to protect its name from international duplicates that might confuse unsuspecting travellers who want to experience the original Sweden and is calling on people around the world to support its application via an online petition.
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