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Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. It's not just about making customers come back — loyalty programs boost revenue, offer valuable insights about your diners, and give you that extra edge in today’s super-competitive market. In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent o
Ryan Hickey, a Sodexo executive chef at the University of Vermont, is the U.S. finalist for Sodexo’s Cook for Change competition. Here’s a look at what inspired his winning dish and how he considers sustainability in the kitchen.
TGI Fridays Inc. filed voluntary petitions under Chapter 11 of the U.S. Bankruptcy Code in the Northern District of Texas on November 2. In a statement, the owner and operator of 39 domestic restaurants in the casual dining chain, says its expects to use the time and legal protections made available through the Chapter 11 restructuring process to allow the company to explore strategic alternatives in order to ensure the long-term viability of the brand. "The next steps announced today are di
In today’s ever-evolving restaurant industry, staying ahead of the curve requires not only maintaining excellent food quality but also enhancing operational efficiency and guest experience with cutting-edge technology. A noteworthy example of this transformation is Blaze Pizza, a brand that has significantly evolved its operations, spearheaded by its CTO, Chris Demery.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Operators looking for tips on managing workplace dynamics post-election day can tune in for a free webinar hosted by the Multicultural Foodservice and Hospitality Alliance. The webinar will take Thursday, November 7, at 2 p.m. EST. Erika Cospy Carr, head of MFHA, and Dr. Bill Doherty, co-founder of Braver Angels, a non-profit aimed at bringing Americans together, will present.
The Canadian Food Inspection Agency (CFIA) issued a report of their investigation into the August 2024 Listeria outbreak linked to plant based milks produced by Joriki, Inc, a third-party manufacturer based in Pickering, Canada producing product for Danone, Canada. The company issued a recall for almond, coconut, and oat milks after 15 hospitalizations and 3 deaths.
During our October Roundtable Talk, a recurring theme emerged, woven into each of the goals we achieved this past year and stitched into the larger goal we unfurled for this upcoming program year: when we invest in the people within our movement, we surpass our goals. I invite you to read the update below and follow along by listening to our recorded conversation.
During our October Roundtable Talk, a recurring theme emerged, woven into each of the goals we achieved this past year and stitched into the larger goal we unfurled for this upcoming program year: when we invest in the people within our movement, we surpass our goals. I invite you to read the update below and follow along by listening to our recorded conversation.
HH Fresh Trading Corp of California is recalling its 200g of Taiwan Enoki because they have the potential to be contaminated with Listeria monocytogenes. The recalled “Enoki mushrooms 200 gram” were distributed in West Virginia in multiple retail store locations and were sold on 8/20/2024 and 8/23/2024 with 240 cases for each date. HH Fresh Trading received notice on 10/11/2024 and that the Enoki 200 gram test revealed the presence of Listeria monocytogenes on 9/9/2024.
Setting a new a new precedent for preharvest food safety interventions, the first-ever registration of an antimicrobial treatment for foodborne pathogens in preharvest agricultural water has been approved by the U.S. Environmental Protection Agency (EPA).
Savencia Cheese USA is recalling select soft ripened cheeses manufactured in our Lena manufacturing facility because it has the potential to be contaminated with Listeria monocytogenes. Through routine testing, it was identified that processing equipment at the site may have been contaminated with Listeria monocytogenes. While finished product testing has not identified contaminated product, the company initiated a voluntary recall to retrieve the potentially affected product.
A Tu Gusto, LLC, a Lehigh Acres, Fla. firm, is recalling approximately 7,630 pounds of frozen meat and poultry croquette products that were produced without the benefit of federal inspection and may contain undeclared allergens - the product contains soy, sesame seed and wheat, known allergens, which are not declared on the product label. The problem was discovered when FSIS was performing surveillance activities at a retailer and observed labeling irregularities.
To inform biosecurity and containment measures, the U.S. Department of Agriculture (USDA) is expanding its testing and monitoring efforts for Highly Pathogenic Avian Influenza (HPAI) H5N1 in milk.
Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 15, from Noon – 12:45pm EST.
Electrolux Professional Group has appointed Bo Erickson as president business area food Americas, effective Dec. 2. Then, on Jan. 1, 2025, he will take over as president food Americas. He will succeed Dave Herring, whose retirement was announced in September.
The payment process is an often overlooked element crucial to guest satisfaction. I had the pleasure of hosting Dafna Martín, Senior Sales Manager at Adyen, to discuss the intricacies of payments in the hospitality sector. Together, we shed light on the importance of payment technology, evolving consumer expectations, and how hoteliers can leverage these insights to enhance the guest experience.
The Kraft Heinz Company announced the appointment of Angel Shelton Willis as executive vice president, global general counsel and corporate affairs officer, effective November 18. Willis is currently vice president, general counsel & secretary at Sealed Air Corporation, where she leads the global legal, ethics and compliance, regulatory and corporate affairs functions, and serves as its corporate secretary.
Pyramid Global Hospitality announces the strategic merger of the company’s European division, Hamilton Pyramid Europe, with Axiom Hospitality. The two hotel management companies are combining to create the UK and Continental Europe’s hotel and resort management company of choice for the region’s leading hotel sector investors.
To reduce the beer temperature quickly before drinking, use flash chillers, ice water circulation systems, ice and salt methods, wrapping paper towels, or submerging in ice water. As explained by the American Homebrewers Association in detail, beer tastes at temperatures lower than 55°F (12.778°C), depending on the beer type. Cooling beer ensures a relaxing feeling for your customers, quenching their thirst and maximizing their joy.
Hospitality Financial and Technology Professionals (HFTP®) has announced its 2024–2025 HFTP Global Executive Committee and Board of Directors, effective November 1, 2024.
Download the survey here The International Food Information Council (IFIC) commissioned an online survey among U.S. consumers to gauge perceptions, preferences, and recent consumption patterns of sweeteners in foods and beverages. One thousand adults ages 18 years and older completed the online survey from April 5-9, 2024, and respondents were weighted to ensure proportional results.
To support its growing portfolio of hotel brands, independents, conference centers, and state park lodging, Regency Hotel Management has selected Silverware to implement point-of-sale systems across its 82-property enterprise. With the most advanced mobile features in its POS platform, Silverware is bringing innovative table management, mobile payments, property-wide ordering and more to Regency guests.
On October 30, 2024 FDA and CDC updated information on E. coli STEC linked to slivered onions used on McDonald Quarter Pounders. There are now 90 cases with 27 hospitalizations and 1 death. 2 people developed hemolytic uremic syndrome, a serious condition that can cause kidney failure. There are 15 more cases than reported in the October 25th update.
We have all been there. Call it the rise of populism, the growth of grass roots movements, or the increasing recognition of environmental change, NIMBY –is impacting us in both our personal and “hotel” lives.
This month, Little Caesars will open its doors in Cambodia, signaling the brand’s entrance into its 29th country. The store on Koh Pich, an island in Phnom Penh, will have a grand opening on Nov. 10 and will be led by franchise partner Neak Oknha Rithy Sear, chairman of Worldbridge Group. A second Cambodia location is planned for early 2025.
The launch of real-time web search capabilities in ChatGPT marks an exciting new chapter in the way we search for information online. While Google has been the default for finding quick answers, ChatGPT’s web browsing introduces unique advantages that are poised to reshape the landscape of travel planning and hotel marketing.
Easy Ice, a provider of managed ice machine rentals, has acquired the ice machine leasing division of Armadillo Service Co., based in Amarillo, Texas. The division predominately operates within the Texas panhandle. Easy Ice says the acquisition allows it to bridge the gap between its Oklahoma and New Mexico operations so it can better serve customers in the area.
Mews, the industry-leading hospitality cloud, has announced the acquisition of Quotelo, marking its first product acquisition in France. This milestone comes on the heels of Mews surpassing 1,000 French customers, further solidifying its presence and commitment to innovation in the region.
The FDA issued a supplement to the 2022 Food Code. The changes of note by the FDA are listed here: Addressing food protection with new provisions that improve awareness of food defense measures; Updating testing requirements for reinstatement of food employees diagnosed with an illness from STEC, Shigella, or Nontyphoidal Salmonella to include culture-independent diagnostic tests; Expanding and clarifying how and when containers can be refilled and reused in a food establishment; Adding new prov
Swiss technology group Bühler on 28th October inaugurated its new Grain Innovation Center (GIC) in Uzwil, a trailblazing facility. The new application centre marks a significant milestone in the field of grain processing innovation, combining high-tech solutions with the company’s long-standing expertise in a space that promotes collaboration. The GIC is carefully designed to empower customers from the food and animal nutrition industries to innovate and improve their processes, ensuring they st
The 226-room adults-only hotel, located on the southern coast of Tenerife, offers travelers the opportunity to explore local attractions and activities while enjoying the conveniences of an all-inclusive hotel.
The Coca Cola Company reported third quarter 2024 results. James Quincey, chairman and CEO of The Coca Cola Company, said, “Our business continues to demonstrate resilience in the face of a dynamic external environment. We are encouraged by our year-to-date performance and our system’s ability to manage near-term challenges while also remaining focused on long-term growth opportunities.
With the 2025 budgeting season in hospitality underway, it’s not too late to compare marketing spend in hospitality to the broader economy. As per Gartner CMO Spend Survey, the average 2024 marketing budgets are 7.7% of total revenue, the lowest post-pandemic spend.
Image Credit: Snaxshot Every week we track the business, tech and investment trends in CPG, retail, restaurants, agriculture, cooking and health, so you don’t have to. Here are some of this week’s top headlines. The food industry faces contrasting challenges, from high-profile failures in tech-driven agriculture to policy pressures under a potential Trump administration.
There are over 55,900 lodging properties in the United States, according to the American Hotel and Lodging Association. Some of the largest hotel chains own, run, or manage thousands of properties.
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