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Restaurants receive huge amounts of feedback from customers — in survey responses, via social media, on review sites, and more. This unstructured feedback — text responses about your restaurant — holds valuable insights into what’s going right or wrong at your locations, all of which drives repeat visitors, retention, and loyalty.
From crisp vegetables to perfectly aged steaks, the quality of your ingredients directly impacts the satisfaction of your customers. Today’s patrons want fresh dishes, and being the restaurant to serve them will keep them coming back for more.
Ensuring personnel are qualified for the position they hold is not only essential to manufacturing quality, compliant finished goods; it is part of the law by which those items are regulated. Food industry regulations point to three main categories to ensure qualification: education, experience, and training.
Meliá Hotels International continues its growth plan in Albania, where announces the addition of the Velipoja Grand Europa Resort Affiliated by Meliá to its portfolio. With this new incorporation, the Spanish hotel company consolidates its strength in Mediterranean destinations, as well as its leadership in the development of tourism in Albania, which is positioned as one of the current tourist destinations with the greatest potential.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Considering new data, the UK Food Standards Agency (FSA) has found that there is insufficient evidence to conclude the safety of food contact materials containing bamboo and similar unauthorized plant-based materials.
New villas and condominiums will add to the dynamic Four Seasons community in Nevis, providing unparalleled access to the Caribbean’s best-kept secret.
Wagon Coffee founder Tami Canaday shows off her Bellwether coffee roaster to a group of visitors. “There are a million coffee companies in Denver,” says Anthony Cutajar, executive chef at Conga, a B&I account in the Mile High City, and a forager for the region. “But when I came across Wagon, the story attracted me to the brand,” he says. “This one stuck out to me more than the rest.
Wagon Coffee founder Tami Canaday shows off her Bellwether coffee roaster to a group of visitors. “There are a million coffee companies in Denver,” says Anthony Cutajar, executive chef at Conga, a B&I account in the Mile High City, and a forager for the region. “But when I came across Wagon, the story attracted me to the brand,” he says. “This one stuck out to me more than the rest.
Mandarin Oriental Hotel Group has today announced that it will manage a luxurious hideaway resort with private residences located on Bali’s southern coast on the picturesque Bukit peninsula. Mandarin Oriental, Bali is set to open in 2027, this stunning property promises to redefine luxury living on the island.
In today’s digital-first era, there’s a myriad of influential resources that inspire travelers to seek out certain destinations. From viral content on social media and posts from friends and family to destination sites and travel blogs, where people decide to travel can be a click away. Given that travelers are inundated with these outside influences and factors, how do people decide where to travel?
Knowland, the global leader in data-as-a-service insights for hotels, convention centers, and conference centers, today announced the launch of an enhanced user-friendly navigation infrastructure within its industry-leading platform. This update gives customers a more intuitive and efficient way to access features and functionality. The streamlined horizontal navigation bar, featuring simple icons and clear descriptions, empowers users to quickly access actionable insights and drive sales perfor
Sustainability challenges for foodservice operators vary significantly. From colleges to healthcare and restaurants, discover how geographical, corporate, and generational factors influence sustainability practices. Learn about IFMA’s new cross-industry initiative aimed at developing innovative solutions and best practices for sustainability and food waste reduction.
Indian Hotels Company (IHCL), India’s largest hospitality company, announced the signing of a Taj hotel in Ranchi, Jharkhand. This greenfield project, marking IHCL’s foray into Ranchi, is set to be developed on a six-acre land parcel leased from the State Government of Jharkhand.
M/s Sankalp Recreation Private Limited, is a leading hospitality and restaurants company based out of Ahmedabad, announces the signing of a franchise agreement with Wyndham Hotels & Resorts, for conversion of an existing hotel to Ramada by Wyndham brand.
Debriefing on the consumer research findings central to this article sparked animated discussion among our staff – dietitians and veteran communicators who have long worked to effectively explain nutrition nuances to consumers, utilizing consumer insights. Salt is special. Inextricably linked to taste, salt can impact all five taste sensations (yes, even bitterness, sweetness, sourness, and umami – depending on other ingredients and amount used!).
Showcasing a remarkable commitment to community spirit and charitable giving, Accor hotels and resorts in Phuket, together with ALL, Accor’s lifestyle loyalty program, successfully organized ‘The Accor Heartbreak Hill Mini-Marathon 2024’ on 14th July at Nai Harn Beach and along Promthep Cape. This fundraising event aimed to create a positive impact on Phuket communities.
We are thrilled to announce that Anna Tapia, our Food Service Director and Executive Chef at Jack’s Urban Meeting Place (JUMP) in Boise, Idaho, has been nominated for “Best Chef of Boise” at the 2024 Best of Boise Gala! This recognition highlights the exceptional quality and creativity that Anna and her culinary team bring to every event.
The Web Content Accessibility Guidelines (WCAG) were recently updated to version 2.2, adding new considerations for businesses seeking to make their websites accessible. As most business have an online presence, there are some critical requirements of WCAG 2.2 that all business owners should know.
Two New York food companies issued recalls for cinnamon because the products have the potential to be contaminated with elevated levels of lead. American Spices, LLC. of Ozone Park, NY is recalling Spice Class brand Ground Cinnamon Advance Food International, Inc. of Maspeth, NY is recalling Shahzada brand Cinnamon Powder in 7oz packing, Both recalls are the result of an analysis conducted by the New York State Department of Agriculture and Markets (NYSAGM) that revealed the product contained el
STR’s global "bubble chart" update for the four weeks ending 20 July 2024 shows 64% of markets with year-over-year growth in revenue per available room (RevPAR). That percentage was similar to our previous global market update.
The F&B department of any restaurant is considered to be the backbone of its operations. That is where the culinary magic occurs: drinks are mixed, and satisfied guests who transform renters into customers are created. In today’s environment, F&B service is not a luxury but a necessity for the restaurant business to be successful. This blog helps you explore the different aspects of F&B service and gives you valuable information to make your restaurant successful and popular with vis
Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of Taj City Centre, Patna marking the iconic brand’s debut in Bihar’s vibrant capital city.
Dial-up internet, landlines, and VHS tapes—some things are best left in the past. But with age, some things only get better. At 50 years young, Super 8—America’s trusted roadside hotel brand—has never looked or felt better and to celebrate, the brand is giving guests a chance to book a room this summer at the same rate it charged in 1974: $8.88 a night plus tax.
Travelodge is proud to offer flexible working across its business, giving colleagues the opportunity to work hours that suit them in a secure job whilst also encouraging its people to be the best they can be in whatever they choose to do.
Pan Pacific Hotels Group debuts in Kyoto with the signing of a strategic partnership with Tokyu Hotels following the launch of BELLUSTAR TOKYO, A Pan Pacific Hotel and HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel, both located in Shinjuku, Tokyo last year.
IRIS, a global market leader in mobile ordering and digital guest experience solutions for hotels, has been chosen by W Sydney to provide a personalised, digital ordering experience to guests and improve operational efficiencies with its cutting-edge hospitality platform.
AAHOA (Asian American Hotel Owners Association) welcomes New York City Councilwoman Julie Menin’s recent announcement to postpone the hearing on the Safe Hotels Act, a decision that follows last week’s announcement of the bill’s concerning rapid introduction and development. If enacted, it would prohibit hotels from operating without an additional license, including preventing the use of subcontractors for core functions such as housekeeping, front desk, and security.
This article was written as part of HFTP Digital Horizons 360 Symposium in Palma de Mallorca and also appeared in the inaugural issue of HFTPs magazine TechFin Hospitality.In the fast-paced world of hospitality, guest service is undergoing a transformative shift, due to the further digitalization and the growing importance and integration of Artificial Intelligence (AI) technologies.
At HITEC 2024, Terence Ronson sat down with Wietse Bijzeit, Vice President, Global Solutions Architect at Shiji Group. They discussed the impact of AI on the hospitality industry, data privacy challenges, and the future of technology in hotels. Here are the highlights from their conversation.
GDF acquires Hilton Garden Inn Venice Mestre San Giuliano in Italy, Millemont Capital Partners acquires YOTEL Edinburgh from Starwood Capital, Grupo Hotelero Gargallo acquires Casa Lit Barcelona from Stoneweg and Bain, Extendam and partners acquire Hotel Navarra Brugge from Maertens family, Avignon Capital divests Staybridge Suites the Hague Parliament aparthotel, Honotel acquires Theater Hotel Antwerp in Belgium.
W Kuala Lumpur Hotel to be Acquired by IOI for MYR 270 Million, Tsim Sha Tsui Popway Hotel Acquired for HKD 180 Million, First Sponsor Led Consortium Acquired Sydney Building to Redevelop into Mixed-use Project, AB Capital Acquires Apartment Hotels in Osaka and Kyoto, Kimlun Corporation and Astaka Holdings Form Joint Venture to Build Serviced Apartments in Johor Bahru.
The Omni Grove Park Inn is excited to announce that enrollment is officially open for The 32nd Annual National Gingerbread House Competition, which takes place this November. Now through November 11, participants are invited to register for an opportunity to spread holiday cheer and showcase their gingerbread design talent for a chance to win a piece of over $40,000 in cash and prizes.
With African tourism experiencing significant growth, there is now an urgent need to train a wide range of skilled professionals, all equipped with the skills modern tourism businesses need. Reflecting this demand, UN Tourism has signed a Memorandum of Understanding with the Ministry of Tourism of Zambia to establish the ZITHS Mukuni International Academy for Tourism and Hospitality in collaboration with UN Tourism.
The Hotel Indigo brand, under IHG Hotels & Resorts (IHG), has recently announced Hong Kong actress Charmaine Sheh as its latest brand ambassador in Greater China, launching an all-new mini-series titled ‘Seven Days in The Neighborhood’. As tourism trends shift from single sightseeing tours to deeper cultural experiences of each locale, Hotel Indigo is ‘The World’s Neighborhood Hotel’ that invites travelers to ‘Live At The Heart Of The Neighborhood’, highlighting unique homegrown stories of desti
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