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Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss social media accountability, safeguarding a brand, best practices and more.
In the era of perpetual reinvention, where luxury meets convenience, and convenience meets the desire for permanence, a new trend is reshaping the boundaries of opulent living. Imagine, if you will, not just a weekend stay at a swanky hotel where the sheets are always fresh and the concierge always knows your name, but a permanent address in that very hotel.
Ralph Waldo Emerson, the American philosopher, is often credited with saying, It’s not the destination, it’s the journey. The idea is that the journey is just as important—maybe even more so—than arriving at the destination.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Hershey, Pa.-based Curate is taking the showroom on the road. This week, the company announced its New York-based Mobile Equipment Lab, “a fully-equipped, state-of-the-art kitchen on wheels designed to bring the latest in kitchen technology and equipment directly to customers across the East Coast.
Let’s clarify from the start: Integrating the booking engine into your hotel’s website isn’t just about keeping things pretty—it’s about stripping away the BS that slows down your guests. It’s a step to boost conversions and eliminate any friction hindering the user experience.
Providing food manufacturers with a standardized methodology for determining whether precautionary allergen labeling is appropriate for their products, the Allergen Bureau has introduced the latest version of its risk assessment tool, Voluntary Incidental Trace Allergen Labeling (VITAL®) 4.0.
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Providing food manufacturers with a standardized methodology for determining whether precautionary allergen labeling is appropriate for their products, the Allergen Bureau has introduced the latest version of its risk assessment tool, Voluntary Incidental Trace Allergen Labeling (VITAL®) 4.0.
As 2024 progresses, the Food & Beverage (F&B) sector in Asia shows signs of steady recovery, offering a glimpse of strategic opportunities for investors and hotel operators. A detailed comparison of profit margins from 2019, 2023, and 2024 year-to-date (YTD) reveals critical trends in key markets across the region.
With all the potential challenges that older adults living independently can experience, it’s easy to assume that transitioning to senior living makes getting nutritious meals more accessible. However, even though a supportive senior-focused community increases access to higher levels of assistance and care, eating better may still be challenging, depending on a person’s health needs.
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, proudly announces the return of its InterContinental Hotels & Resorts brand to Serbia after 20 years, in partnership with Delta Holding.
Songtsam Hotels Resorts & Tours, an award-winning luxury boutique hotel collection located in the Tibet and Yunnan Provinces of China, is opening its 18th property, Songtsam Lodge Yading. Located in Yading Village in China’s Sichuan Province, this 40-room property is surrounded by picturesque mountains, specifically the Three Sacred Mountains of Daocheng, known for representing wisdom, compassion, and courage among locals.
Make the most out of the most important meal of the day by ensuring your operation has the right mindset—and ingredients—to take on the latest trends and meet customers' evolving breakfast needs. Learn how you can bring breakfast beyond mornings, snackify your offerings, channel self-expression and nostalgia, and turn eating occasions into the opportunities and experiences your consumers crave.
The hospitality industry is at a thrilling crossroads, where technology meets human creativity, pushing the boundaries of innovation and profitability. At the heart of this transformation lies Artificial Intelligence (AI), a tool that, when wielded correctly, can revolutionize how hotels operate. However, AI alone is not enough. The magic happens when AI partners with the human touch, fostering an environment where Blue Ocean Strategy and Fair Process principles of engagement, explanation, and e
The U.S. Department of Agriculture (USDA) has awarded a $300,000 grant to a University of Arkansas research project that aims to develop best practices for controlling pests and pathogens in soilless substrate used in hydroponic lettuce production.
Radisson Hotel Group has reached another major milestone in its Asia Pacific expansion strategy with the signing of Park Inn by Radisson Melbourne Carlton, a contemporary and fully connected hotel that will mark this upper-midscale brand’s debut in Australia. When this newly converted property opens its doors in the fourth quarter of 2024, Park Inn by Radisson will introduce an exciting new era of feel-good, stress-free hospitality to this global city.
Laurie Schalow, Chipotle's chief corporate affairs officer, said the Union is delaying bargaining meetings but her company is committed to ensuring a fair work environment.
The Boutique Hotel Owners Conference is more than just an event—it’s a gathering of the brightest minds in boutique hospitality, and it’s made possible by the generous support of our incredible sponsors. This year, we’re proud to spotlight the companies and organizations that are helping to elevate the boutique hotel industry by sponsoring this transformative event.
Effective Sept. 1, Hoshizaki America has selected Permul Ltd. to serve as its exclusive distributor across Canada. Hoshizaki says the move, which involves the consolidation of Western Canada under Permul’s management, marks “a significant milestone in their longstanding partnership that began in March 1985.
Ennismore, the fastest-growing lifestyle and leisure hospitality company, and Alfasi Group, a design-driven property developer, are delighted to announce the signing of The Hoxton in Melbourne as part of the Matchworks Precinct located at 560 Church Street, Cremorne. Set to open in 2027, the hotel will bring The Hoxton’s imitable style to Australia for the first time, marking a huge milestone for the brand’s global growth.
Black Bear Diner, a full-service family dining concept with 160 units in 13 states, has appointed Art Kilmer as COO. He replaces Jeff Guido, who retired August 14. Kilmer brings over two decades of restaurant industry experience to the role, most recently serving as COO for P.F.
Accor, Australia’s largest hotel operator, has signed partnership renewal agreements for more than 40 hotels, comprising 5,500 keys, across Australia, underscoring the Group’s strong partnerships with some of the country’s most influential hotel owners.
Welcome to our first feature in our #MNFoodPicks series, where we spotlight standout local food brands making waves in Minnesota. This quarter, we’re excited to introduce you to MINNEØATS , a brand born from a college dream and blossomed into a beloved local business. ORIGIN & PASSION Founded in 2017 by University of Minnesota alumni, Allie Spadaro and Maria Sharperson, MINNEØATS started in a college apartment, inspired by a European adventure and a passion for wholesome, delicious foo
Back in the day as a revenue manager, I’ve spent years immersed in data, strategies, and market trends. Yet, one of the most impactful lessons I’ve encountered recently didn’t come from a spreadsheet or a strategy session. It came from a family trip to Milan and an unexpected reminder of the power of persistence.
When it comes to food safety and supply chain management , traceability is a cornerstone of both consumer trust and regulatory compliance. The Food Safety Modernization Act (FSMA) 204 is a significant regulation aimed at enhancing the traceability of food products from their source to the consumer. In the latest episode of Food Tech Talk , host Lydia Adams sits down with Catherine Cosby, the Director of Food Safety and Regulatory Compliance at Kroger , to talk all things FSMA 204 and its impact
Hospitality industry veteran Wendy Hoekwater today announced the formation of Net Growth Marketing, LLC, a marketing and sales consulting firm specializing in scaling small- to mid-sized companies in hospitality, travel and tourism.
Dusit Hotels and Resorts, the hotel arm of Dusit International, one of Thailand’s leading hotel and property development companies, and Generator and Freehand Hotels, an award-winning developer and operator of experiential hostels and boutique hotels in Europe and the USA, have entered a strategic partnership to synergise their development resources to pursue sustainable international growth for their respective brands.
In response to the growing consumer demand for healthier and more sustainable dining options, major players in China’s hospitality industry are taking decisive action. Over the past three months, InterContinental Hotels Group (IHG) Greater China, Dossen Hotel Group, and Orange Hotels have announced ambitious commitments to transform their menus, pledging to make 30-70% of their menu offerings plant-based by 2025.
In today’s fast-paced digital world, social media has become an indispensable tool for hotels to connect with guests, build their brand, and drive bookings. With the increasing focus on paid social media advertising, many hoteliers might wonder if organic social media still holds value, especially when marketing budgets are tight.
IHG Hotels & Resorts announces a partnership with Roxy-Pacific Holdings Pte Ltd - a real estate and hospitality leader in Asia Pacific - to introduce its Vignette Collection brand to the Maldives.
The Emily Morgan San Antonio – a DoubleTree by Hilton Hotel is gearing up to host hoteliers attending The Hospitality Show in October. Located just three blocks from the Henry B. Gonzales Convention Center, the historic hotel is preparing to install Navigator 2.0 in-room tablets from Hotel Communication Network (HCN) to give guests mobile access to services and amenities and provide local area and event information.
Choice Hotels International, Inc. (NYSE: CHH), one of the world’s largest hotel companies, announced its first contract under the recently reintroduced SOAR (Supporting Ownership Access and Representation) program, designed to create hotel ownership opportunities for underrepresented entrepreneurs. Damon Healey of Eternal Companies, a real estate investment and asset management firm, executed a contract to convert two hotels in Georgia to Suburban Studios, one of Choice’s four extended stay bran
Given the immense climatic challenges we currently face and the growing consumer demand for more sustainable products and services, businesses in every sector are starting to take their environmental impact seriously.
The perks of “gig work” in the online food delivery sector are clear – pick up work whenever suits you, go at your own pace and never lack opportunities. Yet there is a darker side to online catering platforms, which stand accused of exploiting workers – a charge that has been amplified since the COVID-19 pandemic. As argued by Dr Pearl Lin and Mr Wilson Au of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors, simply raising a red flag is no
At OTA Sync, we are excited to announce the launch of the OTA Edu program, a significant initiative through which we will be donating our hotel management software to secondary schools and higher education institutions. This program is designed to provide teachers and students with essential skills to adeptly navigate modern technology in the hospitality industry.
It’s a beautiful day at Bellagio , operated by MGM Resorts International and part of The Luxury Collection by Marriott Bonvoy. The Fountains of Bellagio celebrated a milestone with the debut of its 40th show, set to "Beautiful Day" by U2 and choreographed by Marriott Bonvoy Elite member, Scott Krupa. Hailing from Atlanta, Georgia, Krupa had been waiting for the perfect Marriott Bonvoy Moment to tap into his points to make his bid – and now he is part of the Fountains’ history.
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