Modern Restaurant Management
FEBRUARY 21, 2024
A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.
Restobiz
FEBRUARY 21, 2024
By Charli Tanner Everyone is feeling the financial pinch, and with restaurants facing rising food, utility, and labour costs, they are keeping a close eye on their profit margins. Reports at the end of 2023 revealed that rising costs meant one-third of Canadian restaurants were operating at a loss, highlighting the need for reducing expenses […] The post Top tips for minimizing restaurant expenses appeared first on Restobiz.
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Chef Ann Foundation
FEBRUARY 21, 2024
The 2024 Healthy School Food Pathway Fellowship Graduation gathered school food changemakers to celebrate the inaugural cohort of Fellows, connect and share ideas, and build momentum to continue transforming school food together.
Agroknow
FEBRUARY 21, 2024
In the realm of food safety, the landscape seems to be ever-evolving. I do hear the persistent concerns regarding the efficacy of traditional methods in risk mitigation and compliance assurance. From the challenges faced by FS/QA teams to the need for effective communication with suppliers on food risk prevention, the food industry seems to be ripe for innovative solutions.
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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Food Safety News
FEBRUARY 21, 2024
The Food and Drug Administration continues using import alerts to enforce U.S. food safety regulations for food from foreign countries. The agency updates and modifies the alerts as needed. Recent modifications to FDA’s import alerts, as posted by the agency, are listed below. Click here to go to the FDA page with links to details on specific alerts.
Fast Casual
FEBRUARY 21, 2024
The authenticity and relatability of micro-influencers resonate with younger audiences on a personal level, fostering a connection that transcends traditional advertising.
Food Service Focus brings together the best content for large-scale food service management professionals from the widest variety of thought leaders.
FoodService Director
FEBRUARY 21, 2024
The senior living communities’ renovated Light Horse Lounge is one of the many dining options available to residents.
Hospitality Net
FEBRUARY 21, 2024
Guests can now check in at the new TRIBE Milano Malpensa. The opening marks TRIBE’s entry into the Italian market, emphasizing the brand’s growth plans to expand to 50 hotels worldwide over the next five years. TRIBE’s offerings in Milan include 240 guest rooms, a gym, and a heated panoramic swimming pool. A signature feature of TRIBE is the central Social Hub in every hotel, which in Milan encompasses a café-meets-bar concept, a "Grab & Co Corner," as well as lounge and freely accessible co-wor
Foodservice Equipment Reports
FEBRUARY 21, 2024
TWC Services has acquired Kenco-Lusk, a commercial refrigeration, heating, air and foodservice equipment repair company. Atlanta-based Kenco-Lusk was founded by Kenneth L. Cooper in 1986. Cooper will stay on through the transition and retire once the transition is complete.
Hospitality Net
FEBRUARY 21, 2024
Lodging Interactive, an award-winning digital marketing, reputation management, and social media engagement agency exclusively serving the hospitality industry since 2001, in a groundbreaking move, is proud to announce the launch of Commingle360, an evolutionary service designed to transform social media engagement into direct hotel bookings and revenue.
FoodService Director
FEBRUARY 21, 2024
The dining team partnered with Black Residents United in Housing to host the class, which taught participants how to make Jambalaya.
Hospitality Net
FEBRUARY 21, 2024
In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service. The consensus seems to be that the downturn is due to factors such as the need for passionate hospitality workers, insufficient training initiatives for frontline employees, and the fact that, in some instances, management is more focused on data than on developing a culture of excellent service.
Bon Appetit Management Company
FEBRUARY 21, 2024
Every year at the holidays Bon Appétit Management Company presents our clients with a gift we’ve made on their behalf to an organization whose work aligns with our social and/or environmental values. We support fair treatment for all workers, so in 2023, we donated to the Labour Protection Network (LPN), a non-profit organization dedicated to promoting and protecting the rights of workers in various industries, including the fishing industry.
Hospitality Net
FEBRUARY 21, 2024
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, welcomes guests to experience a relaxed and purposefully different stay – where quality meets affordability. Garner hotels – a new midscale brand made with character – reaches exciting growth milestones with two new U.S. openings in Macon, Ga., and Oklahoma City, Okla., as well as plans for global expansion now underway.
FoodService Director
FEBRUARY 21, 2024
Picadeli salad bars are popping up more and more in the on-site foodservice space. Here’s a look at how the salad bars offer sustainable, affordable products with minimal labor.
Hospitality Net
FEBRUARY 21, 2024
MCR, the third-largest hotel owner-operator in the U.S., has agreed to purchase the BT Tower — one of London’s tallest buildings — from BT Group. MCR will own the 620-foot Tower and podium, encompassing a full London city block, freehold.
Food Safety News
FEBRUARY 21, 2024
According to a multi-agency analysis, a decline in antimicrobial consumption in Europe has been associated with a drop in overall antimicrobial resistance (AMR). Findings come from a report looking at the usage of antimicrobial agents and the occurrence of antimicrobial resistance in bacteria from humans and food-producing animals, such as broilers, turkeys, cattle under one year of age, and pigs.
Hospitality Net
FEBRUARY 21, 2024
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a partnership with Skipper, a leading booking engine provider. Stayntouch’s flexible cloud PMS integrates with Skipper to facilitate higher-margin direct conversions through the use of digital wallets and embedded shopping on the hotel’s website.
Food Safety News
FEBRUARY 21, 2024
Ten years after a jury trial convicted him of 31 charges, resulting in a 20-year federal prison sentence, peanut broker Michael Parnell, 65, has filed his opening brief in his appeal of that conviction and sentence with the U.S. Court of Appeals for the 11th Circuit in Atlanta. In the brief, his attorney, Elliott Harding of Charlottesville, VA, says one of the issues “is novel and warrants oral argument.
Hospitality Net
FEBRUARY 21, 2024
Sharing best regional practices and leveraging experiences to grow the Kempinski brand comes with the switch of regions for two COOs at Kempinski Hotels: Xavier Destribats, during the past seven years Chief Operations Officer, The Americas, moves back from Cuba to Geneva and takes over the European region in addition to The Americas. Timur Sentuerk, who lately oversaw Europe, the Middle East and Africa, is moving to Dubai to fully concentrate on the Middle East and Africa.
FoodService Director
FEBRUARY 21, 2024
A new study reveals that California school nutrition programs are experiencing vacancy rates that are three times higher than that of U.S. public school teachers.
Hospitality Net
FEBRUARY 21, 2024
The Board of Directors of NEOM has announced Elanan, an exclusive guest retreat that redefines luxury and well-being experiences, set in the heart of nature. Its announcement marks the latest addition to NEOM – the evolving sustainable development taking shape in northwest Saudi Arabia.
Food Safety Magazine
FEBRUARY 21, 2024
As part of the agency’s Leafy Greens STEC Action Plan, the U.S. Food and Drug Administration (FDA) has published a report detailing the results of targeted inspections and microbiological testing of leafy greens grown in Salinas Valley, California during the region’s 2022 harvest season.
Hospitality Net
FEBRUARY 21, 2024
A recent study highlights how advancements in artificial intelligence (AI) are transforming digital advertising, providing hotels with new opportunities to increase direct bookings and better compete with online travel agencies. This study, presented in a white paper by D-Edge Hospitality Solutions, shows that hotels using AI-driven ad campaigns, in combination with manual campaigns, have seen a significant rise in direct revenue.
Food Safety News
FEBRUARY 21, 2024
Two examples showing the benefits and challenges of agencies moving from paper-based to digital systems have been published by the UN Food and Agriculture Organization (FAO). The first covers how the country of Georgia developed a digital system for food control data. The National Food Agency used to receive control results from the regions on spreadsheets and text files.
Hospitality Net
FEBRUARY 21, 2024
M3, LLC (formerly known as M3 Accounting Services, Inc.) the nation’s #1 hotel accounting software and services provider, announced significant additions to the M3 leadership team. Rich Wilhelm has been appointed the new Chief Financial Officer (CFO), and Parag Doshi has been appointed as the Chief Technology Officer (CTO) at M3.
Food Safety Magazine
FEBRUARY 21, 2024
A joint report published by the European Food Safety Authority (EFSA) and other EU agencies shows that decreased use of antibiotics in animals and humans leads to a reduction in antibiotic-resistant (AMR) bacteria.
Hospitality Net
FEBRUARY 21, 2024
Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention t
Foodservice Equipment Reports
FEBRUARY 21, 2024
Parts Town is now the exclusive distributor of OEM parts for Frontline Int’l., a manufacturer of oil management equipment. “The international reach of Parts Town is extremely attractive to us because we have customers on six continents,” says Giovanni Brienza, senior vice president of Frontline Int’l.
Hospitality Net
FEBRUARY 21, 2024
Technological advances, surging investments and the competition for talent are all working toward one thing: In 2024, artificial intelligence (AI) will start to fundamentally change how business gets done. It will impact how companies grow revenue, conduct everyday operations, engage customers and employees, build new business models, and more.
Foodservice Equipment Reports
FEBRUARY 21, 2024
US Foods expects to open five new CHEF’STORE locations in the second half of this year. The warehouse-format stores—which offer restaurant equipment, janitorial supplies, produce, meat and more—will be located in Sandy Springs, Ga.; Beaverton, Ore.; Hickory, N.C; Hampton, Va.; and Virginia Beach, Va.
Hospitality Net
FEBRUARY 21, 2024
McLaren Racing today announced an extension to its partnership with Hilton, with the leading hospitality company continuing as Global Hotel Partner of the McLaren Formula 1 Team. The multi-year extension will see the partnership celebrate its 20-year anniversary in 2025, making Hilton McLaren Racing’s longest-standing current partner.
IN Food Marketing
FEBRUARY 21, 2024
If you’re anything like the team here at IN, food trends have been permanently imbedded into your social media algorithms. Of the trends we’ve seen, few have the staying power of an old classic that’s taken the social scene by storm: cottage cheese. Even if you’ve just dipped your toe into “Foodtok,” chances are you’ve stumbled upon this protein-packed, versatile ingredient being used in new and interesting ways.
Hospitality Net
FEBRUARY 21, 2024
Choice Hotels International, Inc. (NYSE: CHH), one of the world’s leading lodging franchisors, today reported its fourth quarter and full-year 2023 results.
Food Safety Magazine
FEBRUARY 21, 2024
The Global Seafood Alliance has approved its Seafood Processing Standards (SPS) version 6.0 and is seeking processing plants for pilots.
Hospitality Net
FEBRUARY 21, 2024
The Hunter Hotel Investment Conference (“HUNTER”) is thrilled to highlight the past and future icons of our industry with a session devoted to legacy as the event celebrates its 35th anniversary this coming March. The session will showcase a captivating fireside chat with Anthony Capuano, President and CEO of Marriott International, interviewed by Mitch Patel, CEO of Vision Hospitality Group.
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