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Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" and for good reason. In an industry where technical precision is essential, seamless service depends on more than just executing tasks. After nearly 30 years of supporting thousands of restaurant operators and HR leaders, first as the Director of HR for Potbelly Sandwich Works and now as the CEO of Restaurant HR Group, I’ve seen firsthand what truly makes a restaurant rise to the top
Nobody said running a restaurant is easy. Between managing staff , keeping customers satisfied, and ensuring the kitchen operates like a well-oiled machine, it can feel like you’re constantly juggling a dozen different things.
This white paper by EZ-Chow explores the transformative impact of self-service kiosks on Quick Service Restaurants (QSRs), particularly during peak hours. It outlines how these innovative solutions address common challenges such as long queues, order inaccuracies, and operational inefficiencies, enhancing customer experience & operations.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Technology plays an increasingly pivotal role in today’s hotel and resort operations. From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service. Moreover, as consumer expectations skyrocket, there’s no margin for error.
Also in this week’s K-12 legislative update: a federal bill would require school nutrition professionals to undergo allergy training and New Jersey lawmakers introduce a universal free school meals bill.
Also in this week’s K-12 legislative update: a federal bill would require school nutrition professionals to undergo allergy training and New Jersey lawmakers introduce a universal free school meals bill.
bis, the pioneer of accessible high-quality and affordable accommodation, is delighted to announce the opening of ibis Tbilisi Airport, the first international hotel located in the immediate vicinity of Tbilisi International Airport. The 72-room newly built hotel is located only a five-minute walk away from Georgia’s largest airport, making it the ideal stay for travellers, transit passengers, and flight crews visiting the capital.
Refrigerated Solutions Group, which includes the brands Norlake and Master-Bilt, has added Ryan DeSimone as key account director. Before joining RSG, DeSimone supported many foodservice chains as a national account manager at ITW FEG.
Boutique hotels, known for their unique charm and local character, offer guests something that cookie-cutter chain hotels cannot. These smaller, independent properties have the freedom to design spaces that reflect the culture of their surroundings, provide highly personalized service, and create memorable experiences. Unlike most franchised hotels, owners and operators of boutique properties often have more flexibility in the technology they use.
Mitchell demonstrates his pizza skills for a group of children as part of the Healthy Kids program. Everyone’s journey into food starts somewhere and, like many others, mine started with family. I never thought I would be interested in cooking or food; it didn’t help that I was a picky eater as a kid. But something clicked when I watched the love and care my dad put into making dinner for my brother and me.
Located in the heart of Ekpan Warri’s business district, Protea Hotel by Marriott Delta is just a 15-minute drive from Osubi Airport and strategically located near the region’s oil and gas hub. The hotel features 69 contemporary guestrooms and three well-equipped conference rooms suited to both intimate business meetings and large corporate events.Culinary offerings include Delta Restaurant, an all-day restaurant serving up an array of local and international cuisines, as well as a lobby and poo
Also in this week’s K-12 legislative update: a federal bill would require school nutrition professionals to undergo allergy training and New Jersey lawmakers introduce a universal free school meals bill.
Hilton Riyadh Olaya, situated in the heart of the capital’s cultural and business district on King Fahd Road, officially opens its doors in Saudi Arabia. Offering towering views over Riyadh, the hotel blends premium hospitality with design and is in close proximity to key business hubs within the city.
Meliá Hotels International continues to grow, expanding its international presence and increasing its offer in Argentina. The hotel company announces the addition of two properties to its portfolio, the Almarena Puerto Retiro and the Almarena Madero Urbano, which will both open on 1 November under the Affiliated by Meliá brand. These hotels result from a new collaboration agreement with the Almarena Group, paving the way for Meliá to expand further in the country.
Marriott International, Inc. today announced the 146-room Courtyard by Marriott Melbourne West has completed renovations to its guest rooms, meeting rooms, public spaces and fitness center. The newly refreshed hotel, located at 2101 West New Haven Avenue is owned by Highgate and managed by Marriott International, Inc. of Bethesda, Maryland. The renovation includes updated guest rooms with tub to shower conversions, updated public areas including all meeting rooms, as well as a refurbished and ex
When you look at the incredible creations PQ Fung makes for her clients, it’s hard to believe Pastry Atelier PQ started out of a pandemic passion project just a few years ago. Inspired by her Asian culture, Pastry Atelier specializes in exquisite wedding cakes and desserts like macarons and cream puffs. In fact, 90 percent of what they make are wedding cakes and dessert tables.
Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of Ginger Delhi, Chanakyapuri embodying the brand’s signature lean luxe philosophy, providing guests with a contemporary and comfortable stay.
The monsoon season of India is very favorable in terms of climate; people like the change from a hot, humid climate to a cooler and much more humid environment, but its negative impact cannot be ignored as rates of many diseases tend to rise with the start of the rainy season. Living a healthy lifestyle and replenishing the immune system during this period is possible only with proper nutrition.
The hotel will be an ode to C18th Italy, with breathtaking architecture, priceless antiques and an unrivalled location in the centre of UNESCO World Heritage Town.
Jack and the Green Sprouts, Inc. of River Falls, WI is recalling its 5 ounce packages of Alfalfa and Alfalfa Onion sprouts because they have the potential to be contaminated with Listeria monocytogenes. The produce was sold in MN, WI and Iowa at grocery store and local Co-ops. The potential for contamination was noted after routine testing by the company revealed the presence of Listeria monocytogenes in 5 ounce packages of Alfalfa sprouts.
Choice Hotels International, Inc. (NYSE: CHH), one of the largest hotel franchisors in the world, is expanding its portfolio of innovative solutions for its extended stay hotel conversions with the introduction of Lobby in a Box—a proprietary and exclusive to Choice modular design package that allows hoteliers to transform public spaces such as lobby dining areas into multi-functional, revenue-generating spaces in as little as 120 days for its Suburban Studios and MainStay Suites brands.
Lunds & Byerlys, of Edina, Minn., is voluntarily recalling approximately 500 containers of L&B Lone Star Dip because of potential mold growth contamination. No illnesses have been reported to date in connection with this recall. This product concern was first noticed by store employees, and they notified the company’s Quality Assurance team.
Located just minutes from Kenneth Kaunda International Airport, Protea Hotel by Marriott Lusaka International Airport offers an ideal blend of comfort and convenience for both business and leisure travellers visiting Zambia’s bustling capital, Lusaka.The hotel boasts 72 elegantly designed guest rooms, complemented by an all-day restaurant offering a fusion of local and international cuisine.
Youngstown Grape Distributors Inc., Reedely, CA co-manufacturer for Happy Moose Juice, is voluntarily recalling Happy Moose Tropical Roots Juice (Lot# H240903-E BEST BY 12/02/2024) and Happy Moose Strawberry Fields (Lot# H240903-H, BEST BY 12/02/2024) because a portion of the production made did not complete the High Pressure Processing (HPP) treatment, which is used to prolong the product shelf-life, prevent spoilage, and significantly reduce the risk of pathogens such as Salmonella, Listeria m
Hospitality Financial and Technology Professionals (HFTP®) India Chapter is excited to announce its inaugural CIO Summit, scheduled for October 14-16, 2024, at the luxurious Taj Cidade Heritage, Goa. This landmark event will bring together industry leaders, technology innovators, and hospitality executives to delve into the rapidly evolving technological landscape within the hospitality sector.
The consortium formed by the University of Salerno , Marmara University , and Future Food Institute is pleased to announce that the SAFER programme — Student Entrepreneurship for an Agri-Food Ecosystem Recovery — is officially part of the Inspire Programmes for 2024 by EIT Food. SAFER aims to raise awareness about the complexity of food systems and promote entrepreneurial initiatives as a solution to the challenges currently facing our natural ecosystems.
Today, Marriott International, Inc. (Nasdaq: MAR, “Marriott”) announced the expansion of the City Express by Marriott brand into the United States & Canada, marking the company’s entry into the affordable midscale transient segment in the region.
The UK Food Standards Agency (FSA) has been awarded £1.6 million in funding to research cell-cultured food safety and facilitate application support for manufacturers before these products can enter the UK market.
The Luxury Group by Marriott International today released its new comprehensive report, The Future of Food 2025, which highlights the transformative power of the Asia Pacific region in shaping global culinary and dining trends. With insights from more than 30 top chefs, mixologists, and industry insiders from the region, the report identifies 10 macro trends influencing the food and dining industry and the region’s impact on global gastronomy.
In today’s fast-paced business environment, efficiency is the key to success. Restaurants are constantly looking for ways to optimize their operations, reduce manual errors, and improve the customer experience. Enter POS software with aggregator integration a game-changing solution designed to merge offline and online operations into a single system, simplifying processes and increasing productivity.
Mews, the industry-leading hospitality cloud, has released the Mews Terminal S2 to further transform hotel businesses across food and beverage (F&B) and front desk operations.
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