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Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans.
Restaurant owners Candace and Allan Tea originally founded Cali Dumpling as a way for their employees to support their families during the pandemic. When their grassroots dumpling delivery service gained popularity, they realized they were onto something. Today, Cali Dumpling has grown into into a full-fledged business sold online, in select stores in Southern California and in their recently opened restaurant in Orange, Calif.
Across the United States, a growing crisis demands attention: the care and support of individuals living with dementia. Memory care communities play a vital role in addressing this need. Did you know that there are 20 states in the U.S. that don’t have a high enough neurologist-to-person (with dementia) ratio — there aren’t enough doctors to care for people with this degenerative disease.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
FSD’s Chefs Immersion tour earlier this fall brought together a small group of college and university chefs, healthcare chefs and foodservice sponsors from across the country for an intense few days of collaboration, not competition.
Running a restaurant is like conducting an orchestra. Every single piece of your business needs to be perfectly in tune to ensure your venture has long-term profitability.
Each participating James Beard Foundation associated chef has worked with Sodexo to create three special dishes that they will share with the campus community.
Each participating James Beard Foundation associated chef has worked with Sodexo to create three special dishes that they will share with the campus community.
Effective inventory management is essential for both retailers and restaurants. Poorly managed inventory can lead to missed sales opportunities, increased waste, and unhappy customers. With the right Point of Sale (POS) software , businesses can avoid these problems and streamline their warehouse processes. LithosPOS software, a cloud-based POS solution , is designed to automate inventory management, providing real-time updates and data-driven insights to optimize inventory accuracy.
Scott Snyder, CEO of Bad Ass Coffee of Hawaii, shares his insight on how brands can tap into the average consumer’s need for belonging; ultimately leading to customer loyalty for the long haul.
Red Lobster has hired Larry Konecny as COO as it works on a turnaround. Konecny has 30 years of experience in restaurant operations. He most recently served Maggiano’s Little Italy where, as COO and chief concept officer, he helped the brand through a period of “record-breaking sales and profit growth,” the release says.
The Canadian Food Inspection Agency (CFIA) has completed its root cause investigation of the summer 2024 listeriosis outbreak linked to plant-based Silk and Great Value milks. The agency was unable to confirm the primary source of the contamination, but found that the production facility was not compliant with testing requirements.
Related Group, Tate Capital and Rok Acquisitions unveil vision for a Monaco-inspired yachter’s paradise, set to transform the iconic marina and deliver a luxury lifestyle under the esteemed St. Regis brand.
In the debut installment of the Food Safety Five Newsreel, we discuss an ongoing multistate outbreak of Escherichia coli infections linked to onions served at McDonald’s restaurants. The episode also takes a look at legislation passed in California that marks the country’s first mandatory food date labeling reforms.
Two Meliá hotels in Vietnam and one in Thailand are taking their green goals to the next level with ambitious solar panel projects that have seen over 2,600 solar panels added to Meliá Vinpearl Cua Hoi Beach Resort and Meliá Vinpearl Cua Sot Beach Resort, both along Vietnam’s north central coast, and Meliá Phuket Mai Khao on the tropical island of Phuket.
The Alliance to Stop Foodborne Illness and the U.S. Food and Drug Administration (FDA) have announced the return of their joint Food Safety Culture webinar series, kicking off in January 2025.
Flexkeeping, the innovative hotel operations platform, has been selected to enhance efficiency, increase service quality, and improve staff satisfaction across Strawberry’s diverse portfolio. The chain’s 245+ properties range from boutique hotels to 800+ room establishments, including culturally significant sites with intricate architecture, posing unique operational challenges.
In late-September and peaking in very early-October, reports of increased Escherichia coli (E. coli) 0157:H7 cases started to surface in the Western part of the United States. The investigation quickly traced the source of the infections to the onions served on top quarter pound hamburgers at McDonald’s restaurants. The outbreak has served as a stark [.
With concerns swirling about the global economy, climate change, political instability, and health issues, wellness has emerged as a beacon guiding our travel plans. With worries swirling around the global economy, climate change, political instability, and ongoing health and safety issues, health and wellness have emerged as the shining beacons guiding our travel plans.
It has been a while since we have addressed or discussed allergens in the blogs. In today’s foodservice landscape, understanding and managing allergens is more critical than ever. With food allergies affecting millions of people worldwide, restaurants and foodservice operators must be vigilant in providing safe dining experiences. It has been so long since we [.
Phuket has changed dramatically in recent years. Fringed by the Andaman Sea, the tropical oasis has evolved from a popular beach resort destination into one of the world’s most attractive luxury residential markets, with elite luxury consumer brands, Michelin-dining and international quality education and medical care fueling the interest.
Treating melons as food as soon as possible—even though they will be peeled—is needed to mitigate the risks associated with the three contamination mechanisms for cantaloupe. Zero risk is impossible, but can industry do better?
Tropical Smoothie Cafe has named Max Wetzel its CEO. Wetzel succeeds Charles Watson, who is stepping down after more than 16 years with the fast-casual restaurant brand, including the past six years as CEO. Wetzel brings decades of experience growing global brands and highly franchised restaurant businesses.
Davidson Hospitality Group, recently ranked #1 in Guest Satisfaction among Third-Party Hotel Management Companies by J.D. Power for the third consecutive year, has been selected by Lennox Capital Partners to manage two distinctive properties: The Highland Dallas, Curio Collection by Hilton in Dallas, Texas, and The Westin St. Louis in St. Louis, Missouri.
BK Resources—a manufacturer of sinks, work tables, dish tables, food shields and more—is now partnering with Florida-based rep group Food Equipment Representatives. As its dedicated sales representatives, the group (also known as FER Inc.) will represent the maker in Tallahassee and throughout South Florida.
Bethesda, Md. | Nov. 5, 2024 – Stayntouch, a global leader in cloud hotel property management systems (PMS), has just unveiled Stayntouch Academy 2.0, an enhanced online product training course with new content, streamlined role-based lesson plans and more efficient content production times.
An efficient hotel payment solution is the cornerstone of any successful hotel business. It’s critical to a property’s cash flow, operations and guest satisfaction. So, why are so many hoteliers reluctant to embrace modern payment solutions and their many benefits?
This year saw the first round of our new event series, Hospitality Horizons. Its mission is to bring together hospitality consultants and technology partners, to forge connections, discuss the latest industry trends, and generally have a great time.
Frasers Hospitality, a strategic business unit of Frasers Property, today announced the opening of Modena by Fraser Vinh Yen, its first hotel residence in the Vinh Phuc province of Northern Vietnam. Centrally located in the heart of the city’s old quarters, it is the preferred address for urban dwellers in search of flexibility and comfort with easy access to authentic local experiences.
Smart hospitality solutions provider, Hudini, has entered into an agreement with Orascom Hotels Management for the rollout of their new digital platform, Staff Connect, across Orascom’s portfolio of hotels globally.
The business world is an eternal cycle of reinvention, where actors adapt to market conditions by establishing a new ecosystem that appears most relevant. Hospitality investors are no exception. Along the way, they’re integrating today’s new data for value creation into a 3.0 model that revives interaction over specialization.
Both buyers and sellers want a seamless hotel transaction closing, but a variety of potential pitfalls can slow a deal’s closing. Below, we review three key areas of a hotel sale that may present obstacles: financing, PIP costs, and property insurance premiums. We also provide recommendations that help you to anticipate and prevent issues.
Online travel agency (OTA) search rankings can often leave hotel revenue and channel managers perplexed. It’s not always apparent why one hotel is placed above another in the rankings.
European business travel spending is projected to reach $391.1 billion USD (360.4 billion euros) in 2024, reflecting a 10.4% increase from 2023. Additionally for this year, Europe is estimated to account for 26.4% of total global business travel spending of $1.48 trillion (1.36 trillion euros).
After approximately four years of touting the intent to eliminate third-party cookies from its popular Chrome browser, Google has reversed course, giving digital marketers an unexpected reprieve. Following multiple delays and a series of lackluster alternatives, the company in July 2024 abandoned plans to deprecate third-party cookies altogether, opting instead to address privacy concerns via enhanced user choice.
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