Tue.Jun 04, 2024

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The Art of Problem Resolution in the Restaurant Business

Modern Restaurant Management

In the dynamic world of the restaurant industry, challenges are inevitable, but what truly sets establishments apart is their approach to problem-solving. Rather than viewing guest complaints as obstacles, savvy restaurateurs recognize them as opportunities to foster long-term customer loyalty. The key lies in a proactive response that emphasizes active listening and a commitment to finding acceptable and reasonable solutions.

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9 Bar Specials Ideas to Boost Profit Margins

Sculpture Hospitality

Been in the bar business for a while? If so, you’ve likely seen trends come and go, mixed countless margaritas, and maybe even hold the record for most obscure beer trivia answered correctly.

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Minor Hotels Introduces NH Collection in Sri Lanka

Hospitality Net

NH Collection Colombo Hotel opened its doors on June 1st in the heart of the city, steps away from Liberty Arcade and the Indian Ocean, and within a 10-minute drive of the National Museum, Independence Square and Pettah Market. Sri Lanka’s main airport, Bandaranaike International Airport (CMB), is a 45-minute drive from the property. The five-star hotel boasts 219 rooms and suites, ranging from 33 to 254 sqm, and includes the city’s largest Presidential Suite.

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LTI’s Mike Purcell Officially Retires

Foodservice Equipment Reports

First announced in December, LTI Inc. today shared the retirement of Mike Purcell, vice president of sales and marketing, effective June 2. He spent over six decades in the foodservice industry. His tenure at LTI began when he and his business partner, Brian Madden, were approached by Bill Steadman to represent Low Temp (now LTI) in Metro, N.Y., according to the release.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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All-new Four Seasons Resort in Cabo San Lucas is now open

Hospitality Net

Just 30 minutes from Los Cabos International Airport (SJD) and 15 minutes from Cabo San Lucas private airport (CSL), the new Resort is envisioned as a modern expression of the traditional hacienda - vast historic estates of Mexico and beyond - and designed to feel as welcoming as a friend’s home. Architect Robert Glazier and designers Meyer Davis and EDG seamlessly blend traditional Mexican influences with the comforts of contemporary luxury to create a vibrant, Riviera-style village with 96 gue

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IHG Hotels & Resorts adds almost 1,000 rooms to Portuguese pipeline

Hospitality Net

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of nine hotels across Portugal, adding 976 rooms to the country’s growing and strong pipeline, as it continues to benefit from rapid growth. The signings cover three IHG brand collections including luxury and lifestyle, with the announcement of Kimpton Lisbon, Hotel Indigo Albufeira and Hotel Indigo Faro - and its Essentials Collection which comprises six signings across the Holiday Inn and Holiday Inn

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Louisiana lawmakers pass bill banning seafood sourced outside U.S. in school meals

FoodService Director

The bill now heads to Governor Jeff Landry’s desk.

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Cardo Brussels, Autograph Collection: A new lifestyle hospitality concept in the heart of Europe

Hospitality Net

Cardo’s second venture offers contemporary design, vibrant gathering spaces and mesmerizing wellness facilities. At the same time, it pays homage to ’Belgitude’, the rich and often whimsical cultural heritage of Brussels. Here, guests do not need to choose between business and pleasure; they can have it all.

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Moose on the menu: how Petersburg School District is bringing farm-to-school to Alaska

FoodService Director

Food Service Director Carlee Johnson McIntosh and her team have spent years creating partnerships with suppliers in the area to bring fresh produce and animal protein to students.

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CapitaLand Ascott Trust fully acquires student accommodation property Standard at Columbia to boost income resilience

Hospitality Net

CapitaLand Ascott Trust (CLAS) has acquired the remaining 10% stake in Standard at Columbia, a freehold student accommodation property in South Carolina, United States of America (USA). The earnings before interest, taxes, depreciation and amortisation (EBITDA) yield on total development cost is expected to be approximately 7%. This is higher than the 6.2% EBITDA yield that was projected in 2021 on the basis that the property has achieved stable performance.

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Fast-Casual Brand Signs Its Largest Development Deal

Foodservice Equipment Reports

Captain D’s announced last week that it has signed a 26-store franchise development agreement. The deal will bring Captain D’s restaurants to St. Louis, Indianapolis and North Carolina over the next several years led by multi-brand franchisees Keith Johnson and Kevin Davis of Amazing Seafood. The business partners also acquired and currently operate 15 Captain D’s in the St.

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Accor Greater China signs new Pullman and Novotel properties at Tai’erzhuang in Shandong province

Hospitality Net

Bringing the cosmopolitan style of Pullman and the balanced approach of Novotel to one of China’s most historic and beautiful tourist towns.

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Which technologies are right for senior dining?

FoodService Director

CCL Hospitality Group’s latest report on optimizing tech for senior-living communities shines a light on how best to include residents in our increasingly tech-forward world.

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Summer Travel Awaits: Hilton Officially Rolls Out AutoCamp Properties for Booking

Hospitality Net

The summer travel season is beginning to heat up, and so is Hilton’s exclusive partnership with premier outdoor hospitality company AutoCamp. As the days get longer, Hilton guests can now experience a stay that blends the spirit of an iconic outdoor adventure with the hospitality and design-forward thinking of a boutique hotel.

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9 Bar Special Ideas to Boost Profit Margins

Sculpture Hospitality

Been in the bar business for a while? If so, you’ve likely seen trends come and go, mixed countless margaritas, and maybe even hold the record for most obscure beer trivia answered correctly.

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Pendry Hotels & Resorts Announces Pendry Mexico City and Pendry Residences Mexico City

Hospitality Net

Joint Venture Between Grupo TGT, Grupo MRP and Central de Arquitectura to Bring Pendry to the Heart of One of Mexico City’s Most Desirable Neighborhoods in 2026.

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Resources to “Prepare for the Unexpected” on World Food Safety Day 2024

Food Safety Magazine

The theme of the sixth annual World Food Safety Day (WFSD), taking place June 7, 2024, is “Prepare for the Unexpected.” This article provides a history of FAO/WHO’s involvement in global food safety emergency preparedness and its historical intersections with WFSD, and shares resources to help build resiliency against incidents.

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Aman Group plans for Janu Dubai opening in 2027

Hospitality Net

Luxury hoteliers Aman Group have announced the opening of Janu Dubai in 2027.

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Food Traceability and Authentication in the AI Era

Food Safety Tech

In the intricate web of the global food supply chain, ensuring the safety and authenticity of consumables stands as a paramount concern. Food traceability, defined as the ability to provide comprehensive information about the history and origin of a product throughout its journey, emerges as a cornerstone in this endeavour. This meticulous documentation not only facilitates supply chain management but also empowers swift actions such as recalls in the event of safety or quality breaches.

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Hard Rock International Announces REVERB by Hard Rock® Scottsdale Development To Open in 2026

Hospitality Net

Today, Hard Rock International announced development plans for REVERB by Hard Rock Scottsdale, a music-themed hospitality experience featuring entertainment and outdoor spaces, 195 hotel rooms, an outdoor pool, a rooftop bar and more. The $60 million project in partnership with ERES Capital is expected to open in late spring / early summer 2026, anchoring The Sydney, a mixed-use entertainment-focused development in the heart of Scottsdale’s 101 Entertainment Corridor.

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Another Study Shows Pasteurization Effectively Kills HPAI in Milk

Food Safety Magazine

University of Edinburgh researchers have conducted a study that affirms the efficacy of standard pasteurization practices against Highly Pathogenic Avian Influenza (HPAI) H5N1.

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Global Asset Solutions expands worldwide team

Hospitality Net

Global Asset Solutions has added two new members to its team, as it continues to grow and evolve, advising both owners and brands in the luxury sector.

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Food Safety Technology Can Protect Businesses from Recalls and Other Risks

Food Safety Tech

According to the US Department of Agriculture, more than 300 food products were recalled last year , representing a significant 31% increase compared with 2022. The reasons behind recalls vary and include food containing contaminated items such as metal or plastic, exposure to pathogens and undeclared allergens on product labels. The Centers for Disease Control estimates that each year, roughly one in six Americans (or 48 million people) gets sick from foodborne diseases.

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Hyatt’s Growth Momentum Continues with Record Global Pipeline of 129,000 Rooms

Hospitality Net

Hyatt Hotels Corporation (NYSE: H) highlighted today that its pipeline has grown by nearly 85 percent since 2017, reaching a record 129,000 rooms. This significant growth highlights the strong preference of hotel owners and the strength of the Hyatt brand. Hyatt’s commitment to creating the preferred portfolio for high-end guests has resulted in doubling luxury rooms, tripling resort rooms, and quintupling lifestyle rooms since 2017.

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Predictive Analytics for Proactive Food Safety

Food Safety Tech

Predictive analytics could benefit virtually any industry that applies it. While that means monetary improvements in most sectors, this technology could impact people’s health and well-being in others. Applying predictive analytics in food safety in one such use case. The Importance of Proactive Food Safety Foodborne illnesses affect 48 million people each year in the U.S. alone.

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HSMAI Global Launches Certified Hotel Sales Leader (CHSL) Certification

Hospitality Net

The Hospitality Sales and Marketing Association International (HSMAI) Global is proud to announce the launch of its Certified Hotel Sales Leader (CHSL) certification. This new program is designed to recognize the expertise of hotel sales leaders, emphasizing the most up-to-date sales and commercial principles, practices, and strategies.

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Elevating Food Safety Culture: A Call for Top Management Commitment

Food Safety Magazine

A crucial determinant of Food Safety Management System (FSMS) efficacy is the extent to which top management is aware of the authentic objectives behind its implementation. Their comprehension of the responsibilities for sustaining the FSMS are important, especially pertaining to the maturity of the organization's food safety culture.

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Hilton Set to Double Lifestyle Portfolio To 700 Hotels Within Next Four Years

Hospitality Net

With nearly 350 existing lifestyle hotels and another 350 expected to join the portfolio by 2028, Hilton (NYSE: HLT) is set to double its presence in the fast-growing lifestyle category in the next four years. The recent addition of Graduate Hotels and NoMad to Hilton’s portfolio, coupled with increasing guest and owner demand, has positioned the company to further accelerate lifestyle category growth.

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Avoid Auditing Pitfalls: Top 5 Ways to Ensure Better Audit Results

FoodLogiQ

Few processes can inspire the kind of stress, anxiety, and exasperation that an audit can. In almost any context, the words “we have to conduct an audit” are enough to inspire everything from eye-rolls to indigestion, and that’s true whether you’re the one speaking them or the one hearing them. But in an industry where audits play a crucial role in everything from consumer safety to certifications and compliance, maybe it’s time to reframe the audit process and our relationship with them.

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Shiji Distribution Solutions sees remarkable growth, announces key promotions

Hospitality Net

Shiji Distribution Solutions achieved its best year in 2023, doubling booking production from 2019 despite air travel capacity remaining below pre-pandemic levels. Over the past year, the company has expanded its global business footprint considerably, signing new partnerships in Japan, Korea, Taiwan, Indonesia, Europe and the US, while launching a next-generation channel manager for customers in China, the Book & Pay online marketplace, a new Digital Assets Library within IcePortal, and a Switc