Ordering Channels and Preferences Have Shifted: How Restaurants Can Win The Customer
Modern Restaurant Management
OCTOBER 24, 2023
Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic. While restaurants might have expected to see a bigger shift back to in-person transactions as a result of customers looking to cut costs, there simply hasn’t been a
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