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The hospitality industry has witnessed an explosion in technology that has transformed the way properties engage with guests. From a proliferation of mobile apps and chatbots to self-service options for everything from check-in to food ordering, change is the order of the day.
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The hospitality industry has witnessed an explosion in technology that has transformed the way properties engage with guests. From a proliferation of mobile apps and chatbots to self-service options for everything from check-in to food ordering, change is the order of the day.
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Last year, we explored eight dynamic hospitality trends shaping our industry. What’s changed since then? Are these trends still relevant, or have they faded into obscurity? We revisited our insights to evaluate their current status.
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