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A friend tells you a restaurant has bad service and gave her food poisoning. Would you still go? But what if that “friend” is actually just someone leaving a review on Yelp? For today’s always-online consumers, it’s all the same. Reviews matter. Ninety-four percent of diners base their decisions on online reviews, and businesses who respond are seen as nearly two times more trustworthy than businesses who don’t.
Image Credit: Snaxshot Every week we track the business, tech and investment trends in CPG, retail, restaurants, agriculture, cooking and health, so you don’t have to. Here are some of this week’s top headlines. In recent news, the internet’s uproar over David Chang’s legal actions towards brands has highlighted a prevailing sentiment against the commercialization of culture.
The hustle and bustle of the restaurant and bar industry can be both exhilarating and exhausting. For those who have spent years working tirelessly in the service of others, the dream of being your own boss and taking control of your destiny may seem like an elusive goal.
Cycas Hospitality’s growth continues into 2024 following their landmark appointment to manage The Ormond Hotel in Dublin on behalf of the Ormond Group, a leading hospitality group from Southeast Asia. This will be Cycas Hospitality’s first property in Ireland and marks another significant step in their pan-European expansion.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
IHG Hotels & Resorts (IHG) is delighted to announce the signing of the second Holiday Inn & Suites in Australasia, partnering for the first time with Felix Capital to open Holiday Inn & Suites Caloundra Sunshine Coast in early 2028.
TGI Fridays aims to expand its international presence via an acquisition by its largest global franchisee, Hostmore plc. The casual-dining brand announced the deal today, April 16, and expects it to close in Q3/24. TGI Fridays reported $1.4 billion in total systemwide sales in 2023.
ASSA ABLOY Global Solutions is announcing the acquisition of Axxess Industries Inc., a renowned innovator of electronics and smart technologies engineered for the needs of hotel and residential environments. Axxess’ solutions will be offered alongside the offerings of Vingcard, the main brand for ASSA ABLOY Global Solutions’ business area Hospitality, promoting wider access to the latest in enhanced security, guest convenience and cost-saving efficiency.
In every step of the supply chain, from the field where vegetables are harvested , to the kitchens where meals are prepared, to the plate (and if all else fails, the compost pile) at Bon Appétit Management Company, we’ve long been aware of the urgent need to minimize waste throughout the food chain. Throughout college and now as a Fellow at Bon Appétit, the issue of food waste has long held my interest.
As the hotel technology landscape rapidly evolves, the rise of Artificial Intelligence (AI) stands out as a beacon guiding us toward a more efficient, engaging future. As we navigate the realities of rising wages and the scarcity of skilled labor, my enthusiasm for AI’s potential within our industry is driven not just by professional curiosity but by a calculated optimism for its profound impact on our operations and, by extension, our bottom line and the guest experience.
Capitalizing on the growing potential of hidden gems in India, Radisson Hotel Group is pleased to announce the opening of its first hotel in Gopalpur, Odisha - Pramod Lands End Resort, a member of Radisson Individuals.
A recent review has established pathogen-specific foodborne illness burden estimates for leafy greens in the U.S. by combining three outbreak-based attribution models with illness incidence and economic cost models.
DoubleTree by Hilton Manchester Piccadilly, which is managed by global hotel management company Valor Hospitality, has unveiled a full refurbishment of all 285 bedrooms as well as hotel corridors.
Positive release programs are designed to ensure that any food product that is produced meets all quality, safety, sanitation, microbiological, and legal requirements before it is shipped.
Park Hyatt Milano, an icon of hospitality, celebrates its first 20 years in the name of an elegant and sophisticated glamour, a mirror of the Milanese spirit on which the hotel has its roots.
Also in this week’s K-12 legislative update: Iowa announces summer meals site grant program, a Colorado bill looks to give students longer lunch periods and a bill that would expand free school meal access in New Hampshire has been killed.
Room Mate Hotels, a hotel chain born in Spain in 2005 with a strong international presence, launches its new image and a second brand “Room Mate Collection” backed by a strong 2023 financial year. The chain chaired by Kike Sarasola has closed the year with “zero debt” and a 37% growth in sales and normalized billing of 106.5 million euros; which represents a normalized EBITDA (Earnings Before Interest, Taxes, Depreciation, andAmortization) of 15.7 million euros, with a margin on sales close to 1
Santtu Vekkeli’s passion for sustainability and flavour collided with his entrepreneurial spirit and founded SuperGround. In a world where upcycling often focuses on agricultural goods , SuperGround takes a bold step by turning overlooked bones into tasty and nutritious sidestream products. We interviewed food scientist, microbiologist, and entrepreneur, Santtu Vekkeli , the visionary behind SuperGround and one of the finalists for this year’s FoodTech 500.
Yesterday, Questex’s International Hospitality Investment Forum EMEA (IHIF EMEA) commenced with presentations from world-class experts in hospitality investment. The event takes place at the InterContinental and Pullman hotels in Berlin through 17 April 2024. With over 2,500 attendees attending IHIF EMEA 2024, it is one of the largest gatherings of industry professionals in the region.
For those of you who are planning to join us this August 23-25th in San Antonio, why not plan to extend your stay a day or two and turn your trip into a memorable vacation by exploring all that San Antonio has to offer? From historic landmarks to thrilling attractions and cultural events, San Antonio is the perfect destination for a vacation, for continuing to build your professional network outside the Conference hall, or for simply rejuvenating so that you can return to your operations complet
Effective procurement departments have a significant positive impact on hotel performance. To endure persistent industry challenges—such as price volatility, tight profit margins, evolving guest preferences, and labour shortages—hoteliers must fine-tune their procurement operations to ensure greater efficiency, agility, and cost savings.
Santtu Vekkeli’s passion for sustainability and flavour collided with his entrepreneurial spirit and founded SuperGround. In a world where upcycling often focuses on agricultural goods , SuperGround takes a bold step by turning overlooked bones into tasty and nutritious sidestream products. We interviewed food scientist, microbiologist, and entrepreneur, Santtu Vekkeli , the visionary behind SuperGround, one of the finalists for this year’s FoodTech 500.
Cendyn, a global integrated hotel technology and services company, has announced the integration of its popular Digital Marketing Platform (DMP) with Google Search Ads.
Presented in a free e-book, AIB International has conducted a comprehensive research study that has illuminated several best practices that can be adopted immediately by food safety professionals to mitigate the impact of per- and polyfluoroalkyl Substances (PFAS).
New Risposte Turismo survey among European General Managers. The study was presented on Saturday 13 April in Venice, within the framework of the 50th Annual General Meeting of the European Hotel Managers Association (EHMA). The difficulty in sourcing new talent, the value of the attitude demonstrated by candidates (motivation, desire to learn and interest in improvement) during the recruitment process and the importance of remuneration for staff retention.
To increase equipment safety and reliability, novel rupture disk technology from B&B Safety Systems activates at a set burst pressure, but can “breathe” to relieve minor pressure fluctuations.
The leading hospitality and travel technology provider HotelRunner will participate in ATM Dubai, one of the Middle East’s most important tourism trade shows, between 6-9 May. The HotelRunner Team will welcome guests in Hall 3, Stand TT3252, and showcase its all-in-one platform.
NSF, the global leading public health and safety organization, recently celebrated its 15th anniversary of operating in India and the APAC region. Since establishing its office in India in 2009, NSF has worked diligently to increase consumer trust in products, bolster local food safety and production quality and support clients with entering international markets and gaining competitive advantages.
Red Carnation Hotels, the family-owned hotel collection, proudly announces the opening of its latest masterpiece and first property in Scotland, 100 Princes Street. Heralding the start of a new era at its storied Edinburgh address, this boutique hotel is poised to become a beloved destination providing an exclusive, intimate and authentic Scottish experience.
The American Hotel & Lodging Association (AHLA) today is leading an industry-wide Tax Day of Action in support of the Tax Relief for American Families and Workers Act, H.R. 7024.
Traditionally, Return On Ad Spend (ROAS) has dominated as the primary metric for evaluating the success of marketing initiatives. As we evolve past ROAS, I wanted to get the take from my fellow experts on the HSMAI Marketing Advisory Board. We had an engaging discussion around other KPI’s that our organizations lean into to show value in our digital marketing initiatives.
Mews Unfold is an annual hospitality technology forum hosted by the team from Mews Hospitality Cloud. It’s a unique event, curated by hoteliers for hoteliers, designed to inspire innovation, provide practical solutions for better hotel operations, and foster collaboration and comradery within the industry.
Return on Investment (ROI) has always been an important indicator of financial success - and for many businesses, the sole indicator. While it’s certainly a vital tool for decision-making and strategic planning, the meaning of ROI is expanding beyond just monetary returns - and how it’s measured is changing. In fact, according to research conducted by Wharton professors of accounting, companies that measure non-financial factors and assess their real effect on financial performance earned 1.5 ti
Over the last couple of decades, hoteliers have been faced with two main options when upgrading hospitality management software: Acquire new point solutions that address specific challenges or adopt an integrated platform that manages multiple functions in one place. Another factor that hotels now must consider is whether to maintain legacy, on-premise systems or modernize software with the cloud.
June 2024 will see Mama Shelter Nice open its doors in the alluring Côte d’Azur, in the artistic and epicurean city of Nice, with 102 rooms, a rooftop with pool, a bar and pizza counter, a restaurant, two workshops, two studios, and breakroom. Dropping another anchor in the Mediterranean, this opening will bring the 11th Mama Shelter location to France, totalling 18 worldwide.
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