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Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. “Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine. “Restaurants need to think beyond just serving
Hilton (NYSE: HLT) today announced the signing of Signia by Hilton Cairo Skywalk and Signia by Hilton Residences Cairo Skywalk in partnership with Skywalk Developments, bringing the Signia brand to Egypt and Africa for the first time. The two latest additions to Hiltons luxury portfolio in Egypt will offer modern stays with cosmopolitan amenities, personalised service, and extensive meetings and events facilities for guests and residents alike.
Adam Guild of Owner speaks withMo Farraj, co-founder of Talkin’ Tacos about scaling a restaurant business, menu and labor optimization, loyalty, marketing and more.Farraj has grown from one location to 22 in just fouryears, along with his co-founder Omar Al-Massalkhi.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Craig Miller was appointed today, March 26, as the CEO of Brio Italian Grille and Bravo! Italian Kitchen. In his new role, he will work to enhance both brands’ positioning, and to drive growth and “operational excellence.
The foodservice provider is launching a Color-Ful campaign as part of its Joy-Ful campaign and its all about bridging the connection between food, mood and creativity.
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Food Service Focus brings together the best content for large-scale food service management professionals from the widest variety of thought leaders.
The foodservice provider is launching a Color-Ful campaign as part of its Joy-Ful campaign and its all about bridging the connection between food, mood and creativity.
We recently participated in a bid for a restaurant space in one of Paris heritage train stations. After conducting a thorough feasibility study, which included researching the station, competitive set, and customer traffic flowing through the train station (we had identified 4 customer target segments: commuters, tourists, neighborhood locals, and business travelers), we knew that if we won the bid and managed to execute our vision of the space, we would add significant value to the train statio
Meet the egg's "dupes:" Tofu, turmeric, applesauce, nutritional yeast and more. These are the MVPs of substitution, making breakfast and baking perfect as egg prices affect your budget.
Are you ready to connect, collaborate, and gain fresh insights to navigate todays toughest industry challenges? The Association for Healthcare Foodservice (AHF) is launching a brand-new quarterly event designed exclusively for our members: The AHF Member Power Hour Mark your calendars and join us on Tuesday, April 8, at 3:00 PM ET for an interactive discussion where AHF members come together to share experiences, exchange ideas, and problem-solve in real time.
It has been recognized and written about the need to integrate skills, knowledge, and hospitality processes into the very complex area of delivering health services to patients/customers over the last couple of years. This has only become even more exasperated with the onset of COVID-19 and the many variants. As we sit here today, according to a variety of statistics including life longevity, we are in an even less desirable situation concerning the overall health of our population.
In honor of its 75th anniversary, Milwaukee-based foodservice equipment manufacturer Hatco donated $75,000 to Feeding America Eastern Wisconsin earlier this month. NAFEM matched the manufacturer’s contribution for a grand total of $150,000, which will provide nearly 600,000 meals to families in need.
Tourism is considered a key industry in the Greater Bay Area (GBA), which sets its sights on becoming a world-leading destination. The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) today released its policy study findings on the strategies and potential for creating an integrated brand tourism cluster by leveraging the strengths of the cities within GBA.
Today, global hospitality leader Hilton (NYSE: HLT), announced the signing of a branding and management agreement with Wine Country Hospitality Partners LLCa visionary partnership between Mark Harmon, Robert Radovan, and Tim Sparapanifor the new build Waldorf Astoria Texas Hill Country and Waldorf Astoria Residences Texas Hill Country, marking the debut of Waldorf Astoria Hotels & Resorts in the Lone Star State.
In a first-of-its-kind study analyzing large population-level datasets, researchers from the University of Southern Californias Keck School of Medicine estimated that communities exposed to per- and polyfluoroalkyl substances (PFAS) -contaminated drinking water experience up to 33 percent higher incidence of certain cancers.
Asias largest software solution provider for hospitality, IDS Next, recently completed the acquisition of ShawMan Software, further strengthening the formers position as the only global leader in comprehensive ERP solutions for hotels, restaurants, wellness, and banquets & events sectors. This strategic move, which was first initiated in 2022, is now facilitated through the National Company Law Tribunal, India, marking a key moment in IDS Nexts journey as a full-stack enterprise cloud solutions
The demand for trending flavors, customizable drinks, and rotating seasonal menus has become a driving force in campus food service. This report explores the growing trend of flavor innovation and customization on college campuses, backed by data and industry insights.
Frasers Hospitality is marking its 27th anniversary this month with a pipeline of five new openings and a newly signed management agreement across Mainland China, Japan and Malaysia. These additions to its portfolio aim to strengthen Frasers Hospitalitys foothold in the extended stay lodging sector and reinforce its commitment to delivering enriching stay experiences to modern travellers around the world.
The UK Food Standards Agency (FSA) has been awarded 1.4 million for the development of a new innovation hub focused on improving the regulation of novel foods and novel food technologies, especially precision fermentation.
Guest-led upselling, where travelers choose how they upgrade their stay, is quickly replacing static, one-size-fits-all offers. When guests have meaningful choices, conversion rates climb, incremental revenue grows, and RevPAR follows.
The updated Fifth Edition of FDAs Food Allergen Q&A Guidance has been published in a searchable webpage format. Revisions include the addition of sesame as a major food allergen, as well as the removal of some tree nuts, including coconut, from the list of major food allergens.
Pioneer of French luxury hospitality, Sofitel is redefining storytelling with Sofitel Encounters an innovative video series that takes audiences through a unique blend of elegance, humour, and cinematic artistry. Launching on 17th March 2025, the series will be rolled out across the brands global lnstagram, Facebook and YouTube channels, and, in a first for Sofitel, TikTok.
The global wellness tourism sector has emerged as a pivotal force in reshaping the hospitality industry. By merging traditional tourism with health-centered activities, this sector addresses the growing demand for experiences that enhance well-being.
Marty Makary, M.D., M.P.H. has been confirmed by the Senate as the new FDA Commissioner. In his confirmation hearing, Dr. Makary said he would address food as it impacts health, and also said that he would review the mass layoffs that swept the agency in February.
The demand for trending flavors, customizable drinks, and rotating seasonal menus has become a driving force in campus food service. This report explores the growing trend of flavor innovation and customization on college campuses, backed by data and industry insights.
A recent study of Pseudomonas spoilage microorganisms isolated from dairy products in Spain identified the presence of highly biofilm-forming, antimicrobial-resistant (AMR) strains, presenting challenges for dairy industry control strategies, and posing the risk of transfer of AMR genes to pathogenic foodborne bacteria.
Discover what quality ingredients means for both consumers and brands. Gain insight into the many way a focus on ingredient quality can solidify a brand and promote profitability. This Quality Ingredient Report also provides restaurant leader perspectives on quality ingredients and key steps to take when investing in quality.
Weve seen this before. The internet, OTAs, online review managementthose who moved early reaped the rewards. They werent necessarily the best, they were just ready when the shift happened. AI is the same. In hospitality, we dont yet know how or when AI will transform operations, guest experiences, or revenue strategies (some changes are happening already).
The Indian Hotels Company (IHCL), Indias leading hospitality company, today announced the signing of the Palitana Palace under the Taj brand in Palitana, Gujarat.
In this weeks episode of Hotel Moment, Georgine Muntz, CEO of Visual Matrix, joins Revinate CMO Karen Stephens with advice for hoteliers and women in hotel tech. Georgine gives practical examples of how to prioritize healthy data management practices while explaining how women can push hotel technology to solve real-world problems inside hotels today.
Delivering a seamless and memorable guest experience isnt just about great service its about making smart, data-driven decisions at every stage of the guest journey. The best-run hotels no longer rely on gut instinct to anticipate guest needs. Instead, they use analytics to refine operations, personalize interactions, and remove friction points before they become problems.
Yesterday, Orient Express Sailing Yachts officially opens reservations for Orient Express Corinthian, the largest sailing yacht in the world, setting sail in summer 2026. Inviting travelers to embark on her first sailing season between May to October 2026, guests can expect an unprecedented sailing experience of the highly anticipated yacht.
Novotel, a global champion of balanced living, proudly announces the opening of Novotel New Delhi City Centre, a haven of modern hospitality in the heart of Indias vibrant capital city.
Handwritten Collection, an anthology of carefully curated hotels launched in 2023, proudly announces the continued expansion of its collection across Europe that will see the opening of more than 10 new hotels in the region over the coming months.
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