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Operating a restaurant is more than managing a business; it’s about building a vibrant community and fostering a sense of family where every day brings fresh challenges and opportunities. As the Regional Director of Operations with one of Genghis Grill’s franchise groups in Arizona, I've learned that a successful restaurant thrives on a blend of passion, patience and people-centered leadership.
Until the AI overlords take over, our economy is still driven by human people making human decisions. The catering opportunity not only wants but relies on a solid foundation of relationships to endure.
Elevate Your Expectations After 25 years of providing the foodservice industry with rust-free Camshelving® , Cambro debuts its newest innovation: Camshelving Elevation Series Wall Shelving , a new vertical storage system that will never rust, corrode, peel or dent for the lifetime of your business. Designed with durable plastic components and Type 304 Stainless Steel accessories, operators have the opportunity to experience wall storage like never before.
Today, we’re mixing business with pleasure—literally. If you’re dating a revenue manager, you know they love efficiency, data, and getting the most value out of everything. So why not plan a date that satisfies their inner strategist while still being tons of fun?
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
This article summarizes the results of the U.S. Food and Drug Administration (FDA’s) Pesticide Monitoring Program Report for fiscal year (FY) 2022, including the rates of violative samples, imported versus domestic foods, and chemicals of concern.
citizenM, the pioneer of affordable luxury hotels, is celebrating the opening of its second Boston-based property - citizenM Boston Back Bay. The newest addition to the portfolio is located in the heart of Boston’s historic Back Bay neighborhood, part of the mixed-use development, Lyrik, and designed by citizenM’s long standing architecture partner concrete Amsterdam.
The Ritz-Carlton Yacht Collection’s latest yacht presents an exceptional guest experience—from spacious suites with private ocean view terraces, world-class dining curated by MICHELIN-starred restaurant chefs, a sweeping pool deck offering spectacular views at sea, new itineraries, among the highest guest-to-staff ratio, and much more, building on the company’s commitment to bespoke journeys
Whataburger CEO Ed Nelson will retire at the end of the year, and Debbie Stroud, currently EVP and COO, will step into the president and CEO roles on January 1. Nelson’s career at Whataburger spanned two decades. He joined the company in 2004 as controller. He was promoted to CFO in 2008, president in 2019 and CEO in 2020.
A community of restaurants have banded together to form one of NYC’s first green dining destinations. Situated in the Flatiron and Nomad neighborhoods, the destination aims to attract people from all over the world looking to dine green, says a release by the Green Restaurant Association.
The last couple of years have seen the global payment fraud landscape shifting significantly and at an accelerated pace. The post-pandemic period has brought about a 20% increase in the value of online transactions, driving e-commerce growth for many multi-channel merchants, including online travel agencies (OTAs) and hotels. Yet the flip side of this shift has been the steady increase in the threat of digital fraud, creating a complex landscape of fraud liability and data ownership for all part
The food management company’s Student Nutrition Culinary Alliance turns to what’s popular with students in their own communities when designing the special menu items.
When’s the last time you purchased something? The retail industry is one of the world’s most pervasive, and one that every one of us interacts with on a daily basis. That’s why global retail sales are projected to reach around $33 trillion by 2026.
One year after passage, New York City’s unprecedented short-term rental regulations have failed to deliver on their promise to combat the housing crisis. In the wake of stringent measures, consumers are instead facing all-time high hotel prices and residents facing all-time high rents.
CuratedFoodMetagenomicData (cFMD) is a new, open-source database for the collection of food microbial data. It currently includes the metagenomes of 2,533 foods, comprising more than 10,000 microbes, approximately half of which were previously unknown.
In the competitive landscape of the hospitality industry, earning and rewarding guest loyalty is paramount and properties looking to remain competitive must adopt hospitality solutions that take a comprehensive approach to building and maintaining guest loyalty. A property’s loyal guests can be relied on to support its revenue goals, particularly in times of economic uncertainty when others are decreasing the amount they travel.
The rich aroma and invigorating kick of coffee are a staple around the world. Yet, behind that delicious cup lies a brewing storm. Climate change, disease, and unfair labor practices are threatening the future of coffee. Enter, coffee alternatives, a range of innovative techniques designed to address the pressing environmental and social challenges.
When I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It didn’t take long for me to realize that what made him interesting was that he was truly interested in his guests. He not only asked great questions, he listened to his guests and seemed to always have the perfect comment that led to a better conversation, not just an interview with questions and answers.
San Diego, CA – Cloudbeds, the premier hospitality management platform, is set to usher in the era of ‘decision intelligence’ for the hospitality industry at its upcoming Passport User Conference on October 23, with the unveiling of Cloudbeds Intelligence.
Training of QA and QC As we begin to unpack what training should look like within a quality program, we need to understand that there is no one way to train, and no defined structure to training that must be done. Instead, we need to think of training as something we do in an organized fashion, to build knowledge and trust within operations, and that shows up in our evaluations of quality through quality control and quality assurance actions.
Featuring a range of wellness, culinary and meeting options just 15 minutes from the city centre, Hilton Frankfurt Gravenbruch is expected to open in October.
Internal Audit of a QMS For internal audits, the quality management system is reviewed in its entirety at least once annually by one or more individuals within quality and or operations. The internal auditor or auditors will evaluate the documents within the system, looking for up to date information about the quality operations for each program, completeness and accuracy in record keeping for operations, scheduled and performed training, scheduled and completed maintenance, traceability of me
RIU Hotels & Resorts has announced the reopening of the Riu Palace Bavaro, in Punta Cana, after a watershed refurbishment in terms of what the chain offers in the destination and around the world. Following the demolition of the Riu Naiboa, on an adjoining plot, the Riu Palace Bavaro has spread over the former site to include new spaces for its own facilities, providing ample room for its renowned innovative, gastronomic and entertainment areas and allowing it to diversify accordingly.
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The secret to a great branded hotel stay may be in an aspect that guests do not often realize: the third-party management company operating the hotel, which creates consistent, pleasurable and problem-free guest experiences. According to the J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperfor
Forbes Hever & Wallace has added Hannah Balle to its team as an outside sales representative in the Houston territory. Balle brings experience and expertise, particularly in healthcare and K-12 foodservice solutions, FH&W says in the release. Originally from Arkansas, Balle recently relocated to Houston to join FH&W.
Labor shortages in the hospitality industry have evolved from a temporary challenge to the new normal. Strikes, absenteeism, and staffing gaps are pushing hotel operations to their limits, and the pressure to maintain service levels without burning out employees is intensifying. Hotel owners need quick, effective strategies to keep operations running smoothly while protecting their workforce.
ISO 9001: Section 4 and Section 5 The ISO 9001 standard is structured so that the first section with required actions is section 4, titled the context of the organization. This section addresses the background information leading to the establishment of the quality management system. Along with leadership requirements found in section 5, these first sections establish in writing why the quality management system is developed for each organization, as well as who leads the quality management sy
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Historically, hotel owners have had the option to either affiliate with a known brand or operate independently. Affiliating with a brand provided access to a reservation system, loyal customers, communal marketing programs, a known identity among consumers, and a sense of stability within the finance and investment community. Brand affiliation, however, comes with costs.
Reasons to Pursue ISO 9001 Certification Businesses can choose voluntarily to create Quality Management Systems and pursue ISO 9001 certification. Since Quality Management Systems and ISO 9001 certification are not requirements to run a business, it might not be immediately clear why companies would choose to invest the time and money to implement these programs.
In today’s competitive market, creating memorable experiences for guests is no longer just a nice-to-have – it’s essential for hospitality brands that want to thrive. The most successful hotels, resorts, and restaurants have figured out that putting customers at the heart of everything they do is the key to building loyalty and driving growth. But how exactly do they create a truly customer-centric culture?
Defining QMS, QA, QC, and ISO Quality management systems are commonly referred to by the acronym, QMS, and Quality assurance is commonly referred to in industry as QA. Likewise, quality control is commonly referred to as QC. We will use these acronyms as we unpack their roles and how they all fit together. I.S.O. is the name of an independent, non-governmental organization which develops international standards, called the International Organization for Standardization.
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