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Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.
By Madan Kanala In recent years, the landscape of multi-unit food service operations has been plagued by financial volatility. Despite a resurgence in consumer dining habits post-pandemic, these businesses continue to encounter unique hurdles. Escalating food and beverage inventory costs pose significant operational challenges in the kitchen, exacerbating thin profit margins amidst persistent battles against […] The post Choosing kitchen equipment for enhanced operational efficiency appear
Retaining quality staff members is always a key challenge for restaurant operators. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.
By Madan Kanala In recent years, the landscape of multi-unit food service operations has been plagued by financial volatility. Despite a resurgence in consumer dining habits post-pandemic, these businesses continue to encounter unique hurdles. Escalating food and beverage inventory costs pose significant operational challenges in the kitchen, exacerbating thin profit margins amidst persistent battles against […] The post Kitchen equipment monitoring for enhanced operational efficiency appe
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Erin Smith and Patrick Feges, the visionary duo behind Feges BBQ, met in the kitchen and began their relationship with the shared love of food. Erin has a background in fine dining and Patrick is a self-taught pitmaster who was awarded a Purple Heart from injuries sustained during a tour in Iraq. In March 2018 they joined forces to create Feges BBQ–traditional BBQ with a contemporary twist.
Captivating design, mindful moments, and vibrant dining destinations await at JW Marriott Hotel Nairobi within Kenya’s cosmopolitan capital cityJW Marriott Hotel Nairobi - PoolJW Marriott Hotel Nairobi - Standard King.
Bob Andersen, president of The Great Greek Mediterranean Grill, reveals how he uses dynamic data sets to uncover patterns, make better decisions and solve problems.
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Food Service Focus brings together the best content for large-scale food service management professionals from the widest variety of thought leaders.
Bob Andersen, president of The Great Greek Mediterranean Grill, reveals how he uses dynamic data sets to uncover patterns, make better decisions and solve problems.
The ONE Group Hospitality shared March 26 it will acquire Safflower Holdings Corp., the owner of Benihana Inc., which operates more than 100 restaurants through its Japanese teppanyaki brand Benihana and RA Sushi. The transaction is valued at $365 million and will close by the end of 2Q of this year.
Unveiling the Essence of Brand Values: A Crucial Element in Food Marketing Consumer preferences constantly evolve in the dynamic food industry, where competition is fierce. That’s why successful food marketing now relies on more than just product quality and innovation; it also hinges on aligning brand values with consumer expectations. Setting the stage In the […] The post Brand Values: A Crucial Element in Food Marketing appeared first on NewPoint Marketing.
This week, the Environmental Protection Agency announced its 2024 Energy Star Partner of the Year awards, given to 211 organizations, including several foodservice equipment manufacturers. Of those 211, 160 received the Energy Star Partner of the Year—Sustained Excellence Award, given to those who have demonstrated an ongoing, year-after-year commitment to energy efficiency.
While PBX systems utilizing VoIP networks are ideal for general hotel communication, emergency communications paths within the elevator must meet unique code requirements and require special attention as it pertains to risk/liability reduction.
Congratulations to Tanarsha Farley and Cristina Espinosa! In high school, Tanarsha Farley wanted to be a defense attorney. But life had other plans, and the newly promoted executive sous chef at Emory University just marked nine years with Bon Appétit Management Company. “I started as a cook, went to supervisor, then sous chef, and just got promoted to executive sous chef,” says the Atlanta native.
A company’s website serves as a powerful conduit for customer engagement, brand representation, and revenue generation. Nowhere is this more evident than in the hospitality industry, where a hotel website frequently marks the first point of contact with potential guests. Amidst discussions on digital marketing and website management, a pivotal question emerges: where should the control over website content and functionality reside - with its creators or with the businesses they represent, such a
When was the last time you or a loved one had to go to the hospital? Outside of whatever reason you had to stay there, what was the most memorable part of your experience? Typically, the first answer that comes to mind isn’t the food. Nutrition, especially high-quality dietary care, is often seconded to other, seemingly more pressing patient care matters.
A Certificate of Occupancy (C.O.) is a vital requirement prior to opening your hotel after a new build/renovation (without it you’re subject to massive, compounding fines!). Because of the necessity of this certification, you’ll want to work it in to your construction plans from the very beginning to avoid any project delays.
Your pool is likely one of your guests’ most loved amenities, but, as you know, with great fun comes great responsibility. It’s essential to take all measures to help ensure guests remain safe at your pool, including drowning prevention. Drowning is one of the most traumatic things that can happen in any scenario, but it is especially tragic when it happens at a hotel pool.
With funding from the Center for Produce Safety, a researcher from the University of Arizona is exploring the usefulness of a handheld genetic sequencing device for in-field microbial characterization of irrigation water by the produce industry.
FDA and CDC provided an update on the pathogenic E. coli outbreak linked to raw milk cheese. There have been 11 cases with 5 hospitalizations reported. Case Counts Total Illnesses: 11 Hospitalizations: 5 Deaths: 0 Last Sample Collection Dates: February 5, 2024 States with Cases: CA, CO, NJ, TX, UT Product Distribution: Nationwide The health alert was first issued in early February ([link] The last illness date was February 5, 2024.
Reaffirming Booking.com’s commitment to showcase more sustainable travel options to all of its customers, and to help support accommodation partners on actions they can take to operate more sustainably, today the leading digital travel platform has announced some updates to how it will display more sustainable choices to travelers around the world, focusing on third-party certifications.
USDA - FSIS is issuing a public health alert for imported frozen Siluriformes products that were illegally imported from the People’s Republic of China and are ineligible for entry into the United States. The products were not certified for export to the U.S. by the government of China as being produced under equivalent inspection, they do not identify a certified establishment number on their packaging, and they were not presented to FSIS for import reinspection as required.
Phuket has seen an unprecedented onslaught of overseas buyers transform the island into the largest leisure branded residences real estate market in the world. The current supply of branded properties has now eclipsed a staggering USD2.3 billion (THB80 billion) and is expected to grow further according to new data from hospitality consulting group C9 Hotelworks.
FDA issued a Warning Letter to F1 Foods Inc, of Bridgewater, MA, a processor of ready-to-eat (RTE) prepared foods, including the processing of seafood and acidified food products. It seems this facility was operating as if not regulations exist. However, if you look at their website, you would think this place was outstanding. They even do consulting on HACCP??
AI is ubiquitous these days, but a lot of the attention has been focused on content. I am interested in how different companies are using AI to enhance customer experience and use AI to boost their performance and quality. For example, Amazon is constantly improving their delivery routes by utilizing AI based traffic pattern analysis. How can we use AI to build an intelligent experience engine and ultimately enhance the guest experience?
Healthy oils and fats While the word “fat” may have a negative connotation for some, it’s essential for our well-being. Not only does fat help us absorb fat-soluble vitamins, but it also contains necessary fatty acids that our bodies can’t produce on their own. When it comes to oils, not all are created equal. Some plant oils, like soybean, corn, cottonseed, sunflower, peanut, sesame, and rice bran oils, are high in omega-6 fatty acids.
CRC Industries has made significant enhancements to its CRC Food Grade packaging and Food Safety Program, offering a comprehensive array of products for a wide range of food processing equipment within the framework of the CRC Food Safety Program.
Accor is pleased to announce the signing of a radiant new MGallery Hotel Collection address in Chengdu. Chengdu Financial City – MGallery Collection will open in 2026, in the vibrant central business district of the city, with dazzling views overlooking the banks of the Jinjiang River. Chengdu Financial City – MGallery Collection will be the third hotel in the Chengdu area for the MGallery brand, joining Ocean Spring Resort Chengdu – MGallery and the soon-to-open Chengdu Expo Waterfall Hotel – M
Gone are the days when convenience triumphs over health, Natch snacks, the healthy snacking brand is the answer to all your healthy munching needs. Celebrating the Nutrition Month with some tasteful flavors, Natch Snacks is here to amp up your daily snack routine and get you going on your way to living healthy without a compromise. Perfect for all ages and individuals from different walks of life, Natch Snacks since its inception in 2018 has emerged as a pioneering force in promoting healthy eat
Parle Agro amps up its iconic sparkling beverage, Appy Fizz with the launch of a high-energy 360-degree multimedia campaign. The latest ad offers a visually stunning experience, featuring brand ambassador, Kriti Sanon. The campaign highlights Gen-Z’s desire for an elevated experience in every moment. The ad film revolves around the idea of elevating any moment into an extraordinary one.
FSA Morrisons recalls The Best Taleggio because of possible contamination with Listeria monocytogenes. CFIA Eat Sum More brand Beef Biltong - Original recalled due to Salmonella. Enoki Mushroom recalled due to Listeria monocytogenes Karachi Bakery brand Gluten Free Cookies recalled due to undeclared gluten FSAI/FSIS/FDA None AUS/NZ CJ Nutracon P/L - Dumplings and Springrolls.
Historically, Las Vegas was a gaming-centric market, with 61% of revenues coming from the casino category in 1990. Although gaming continues to serve as an economic engine in Las Vegas, according to CDC Gaming, food, beverage, and other departments accounted for a record 73.4% of total revenue, up from a combined 69.6% year over year. This trend is not limited to Las Vegas; it is being observed in casino markets worldwide.
Hotelogix, a globally leading cloud-based hospitality technology provider, said India’s Suba Group of Hotels has adopted its muti-property management system. Hotelogix will provide Suba Group of Hotels with a robust and comprehensive platform to automate and streamline processes across member properties while gaining centralized control over group-wide operations to drive growth, revenue, and guest experience.
My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do? Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy.
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