August, 2024

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Experience Matters: What Restaurant Guests Value

Modern Restaurant Management

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast

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Using digital menu boards to boost the bottom line

Restobiz

As technology continues to drive change in the foodservice industry, menu boards matter. In fact, studies show that digital menu boards can increase sales by as much as 38 per cent. From a customer’s first impression to providing a positive experience, digital signage can impact how diners see your restaurant and whether they return. Whether […] The post Using digital menu boards to boost the bottom line appeared first on Restobiz.

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15 Bar Management Tips to Improve Profitability and Efficiency

Sculpture Hospitality

Running a successful bar is a complex dance of numbers, people, and passion. It's more than just pouring drinks; it's about creating an exceptional customer experience while maximizing profitability.

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ICX Summit: Future of retail with Steven King

Fast Casual

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld Media Group from September 9-11.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Consumer Reports Raises Alarm Over Rocket Fuel Chemical in Kids’ Foods

Food Safety Magazine

After a recent sampling project, Consumer Reports is calling attention to concerning levels of perchlorate in foods, especially those intended for babies and children. Perchlorate is a chemical used in rocket fuel, some plastics, and other products. Exposure to the chemical can harm the thyroid.

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Best Practices for Handling a Data Breach

Modern Restaurant Management

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. Panera contacted affected employees and is providing a one-year membership in a program that provides credit monitoring, identity detection and resolution of identity theft.

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Leveraging the latest advances in restaurant technology

Restobiz

By Madan Kanala Efficiency is vital to success in the fast-paced and highly competitive restaurant industry. Maintaining high standards across various locations can be daunting for multi-unit restaurant managers. However, the latest advances in restaurant technology – particularly the Internet of Things (IoT), AI, and robotics – are revolutionizing how these managers can achieve operational […] The post Leveraging the latest advances in restaurant technology appeared first on R

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Restaurant Management Training: How to Train a Manager

Sculpture Hospitality

The heart of any thriving restaurant beats within its management team. Your restaurant manager - if you have one - is the bridge between your vision as the owner and exceptional daily operations.

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ICX Summit: Brand leaders to share e-commerce excellence insight

Fast Casual

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North Carolina next month.

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Ep. 175. Joelle Mosso: Food Safety Starts on the Farm

Food Safety Magazine

In this episode of Food Safety Matters , we speak to Joelle Mosso about her work at Western Growers to help produce growers develop improved approaches to food safety and sustainability by considering the entire farm-to-fork continuum. She discusses microbial testing of agricultural water, the transition to sustainable packaging, hygienic design of farm equipment, and other topics.

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Apple Pay, A Catalyst for Growth in Hospitality

Hospitality Net

However, Apple Pay has defied this trend for mobile payments, completely spearheading the shift towards contactless and mobile transactions.

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Celebrating Culinary Traditions of Southern Appalachia

Modern Restaurant Management

Tupelo Honey Southern Kitchen & Bar released a micro documentary “A Journey Through Appalachia,” which celebrates the unique ingredients, techniques and culinary traditions of southern Appalachia. The video follows Tupelo Honey’s four-time James Beard Award semifinalist Executive Chef Eric Gabrynowicz on a week-long exploration of this rich food culture, “Appalachian culture has shaped our food in so many ways, and this is our way to pay homage to our roots,” sa

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OpenTable launches new destination within their platform

Restobiz

Diners now have a new way to discover and book Toronto’s hottest and most in-demand tables, with OpenTable’s recently launched Icons, a new destination within the platform highlighting the best of the best restaurants. This feature was designed to reflect the iconic status of these restaurants with enhanced branding and an elevated search experience, curating the […] The post OpenTable launches new destination within their platform appeared first on Restobiz.

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Root-to-Stem Cuisine for Restaurants

Wasserstrom

Today’s high food costs mean professional kitchens need to be more resourceful. One culinary philosophy that will save money, contribute to a low waste menu, and earn major sustainability points with your patrons is root-to-stem cuisine. What Is Root-to-Stem Cuisine? If you’re looking to adapt to a low-waste menu or save on money, root-to-stem dining […] The post Root-to-Stem Cuisine for Restaurants appeared first on The Official Wasserstrom Blog.

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ICX Summit: Customer feedback paramount to brands' success

Fast Casual

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative strategies on gathering and utilizing customer insights from industry experts at the Interactive Customer Experience Summit in Charlotte this September.

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Braille menus make National Federation of the Blind feel welcome at Orange Co. Convention Center

FoodService Director

The Sodexo Live! team in Orlando showed forethought, caring and true hospitality at the annual gathering by having braille and large-print menus made, along with other inclusive moves.

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The importance of diversity and inclusion in advertising

Hospitality Net

At Expedia Group, we operate with a core belief that travel is a force for good and a mission that travel should be accessible for everyone, everywhere. Like many industries, travel has not been accessible to people of all abilities and backgrounds, and the desire to challenge that continues to shape our core belief. Despite positive intent, these challenges can range from physical barriers for people with disabilities to safety and acceptance concerns for people of color or those in the LGBTQIA

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Emotion-Based Ad Targeting in QSR Environment

Modern Restaurant Management

Artificial Intelligence is not normally associated with emotion, but PMG recently partnered with Wurl to use their AI-powered emotion targeting to align their clients' QSR ads with content that conveyed emotions related to hunger and cravings. The result: PMG found was a 40 percent increase in incremental store visits and 48 percent lift in incremental sales.

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Advanced technology and QSR drive-thrus

Restobiz

When the pandemic ended, many restaurateurs planned to reduce dining space, invest in AI and other technology, and commit to improving the drive-thru experience. A recent QSR report showed that drive-thrus are impressive revenue generators, and the locations they studied offered an 88 per cent upsell rate to guests. Along with raising revenues, technology-enabled drive-thrus […] The post Advanced technology and QSR drive-thrus appeared first on Restobiz.

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Dry Sanitation in Food Processing: Enhancing Safety for Low-Moisture Foods

Food Safety Magazine

Dry sanitation is a pivotal practice in the food processing industry, particularly for facilities that produce low-moisture or low-water-activity foods. This article explores some of the trending technologies and approaches being developed to ensure the microbial safety of low-moisture foods in dry food processing facilities.

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Farm to Fork Profile: Minnesota’s Campus Farms

Bon Appetit Management Company

Students from the Carleton College Organic Farm and St. Olaf College’s Garden Research and Organic Works (STOGROW) pose together during a visit. About an hour south of the Twin Cities, Northfield, MN is home to Carleton College and St. Olaf College, liberal arts institutions set against the backdrop of the state’s rolling farm country. For over a decade, students at both colleges have worked in collaboration with Bon Appétit and faculty advisors to build leading campus farms, which serve as

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Wonder SVP keynoting Fast Casual Executive Summit

Fast Casual

Jason Rusk, SVP of operations for Wonder and a former Red Robin executive, will discuss growth and leadership in the evolving world of fast casual restaurants.

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The role of total revenue management in a hotel profitability strategy

Hospitality Net

The global hotel industry is firmly positioned in an era of normalized growth levels. That means to achieve greater profits, hotel owners and operators need to explore every possible revenue stream while also working to manage expenses.

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Don’t Get Burned By The IRS – Tax Tips for Restaurant Owners

Modern Restaurant Management

Operating a restaurant is not easy. By the time you manage inventory, staffing, customer demand and narrow profit margins, the last thing you want to think about is the IRS. Recordkeeping and tax deadlines may seem like a low priority item that can be pushed off to another day. However, neglecting these obligations can not only put your restaurant in jeopardy, but expose you to personal liability for certain unpaid taxes.

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Ensuring Food Safety from the farm to the table is crucial. How inspections and audits play a key role

Food Safety Tech

Food safety is an issue that is critical to millions of people’s health every year worldwide. Maintaining a high standard of hygiene is essential in preventing contamination and ensuring all people receive the safest quality food products every time. Inspections and audits are the key components to the industry’s effort to maintain these standards. These processes help identify potential risks and hazards, ensuring companies are compliant with regulatory requirements, and to ultimately protect a

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As Outbreak Rages On, USDA to Begin Field Trials for HPAI H5N1 in Cattle

Food Safety Magazine

At the 2024 Farm Progress Show, U.S. Department of Agriculture (USDA) Secretary Tom Vilsack revealed that the agency is beginning field trials for a vaccine to address the ongoing outbreak of Highly Pathogenic Avian Influenza (HPAI) H5N1—also known as “bird flu”—in cattle.

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Rep Concepts Joins Zink Foodservice

Foodservice Equipment Reports

Zink Foodservice will acquire Rep Concepts, a manufacturers’ rep firm, founded in 2010, providing storage and tabletop solutions in the Illinois and Wisconsin marketplace. The deal will close by September 1.

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ICX Summit: Using social to fuel CX awesomeness

Fast Casual

By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.

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Dusit International to manage upscale hotel and luxury residential project in Bangkok

Hospitality Net

- Dusit International, one of Thailand’s leading hotel and property development companies, has signed a property management agreement with King Square Development Co., Ltd, a Bangkok-based real estate company established by Saha Group and Tokyu Corporation, and King Square Suites Co., Ltd. to manage Dusit Suites Kingsquare, Bangkok and KingsQuare Residence - an upscale hotel and luxury residential project slated to open in 2026.

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Revolutionizing Catering Compliance: The Future of Food Safety

Modern Restaurant Management

The landscape of food safety is ever evolving with advancements in digital technology and new tools opening the door to a new era of higher operational efficiency and regulatory compliance. Leading this charge are process management applications that integrate with sensors, essentially revolutionizing how catering compliance and food safety are approached within restaurants.