Modern Restaurant Management

APRIL 17, 2023

Most restaurants (76 percent) are currently using automation in three or more areas of operation and agree that certain roles are more automatable than others, according to Capterra research The survey also found that more than half of restaurant leaders say front-of-house restaurant workers can easily be automated with today’s technology, and nearly all restaurants today (96 percent) use automation tools in their back-of-house operations.

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Food Service Food Service Restaurant Manager Restaurant Management 207

Sculpture Hospitality

APRIL 4, 2023

The restaurant industry has been hit hard by the pandemic with staffing shortages being one of the biggest challenges faced by restaurant owners. Over the past few years, many workers have left the industry and as a result, finding skilled staff has become increasingly difficult.

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Staffing Inventory 118

Hospitality Net

APRIL 6, 2023

After a few years of restricted movement, people are keen to make the most of travel opportunities — it seems even as part of their work. Employees are making the decision to enhance corporate travel opportunities with rest, relaxation, and adventure — the combination of business and leisure, also called ‘bleisure’, sets an intention for combining work and play, and has no doubt come about partly in response to Covid-19.

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Fast Casual

APRIL 5, 2023

Bryce Fluellen shows how Everytable's unique franchising model tackles food insecurity, builds communities and fuels growth/profits; Blaine Hurst of Blaine Hurst Enterprises shares how recruiting among IDD workers is more than doing good: data shows it boosts core metrics across restaurants.

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Food and Beverage

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity.

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Catering Catering Hospitality Hospitality 197

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. This partly results from a persistent and prevalent status quo bias that adapting to new tech is costly and tricky to implement. This was however, until COVID-19 changed everything. Cloud-based technology has been leading the tide of change over the last couple of years.

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Recipes Staffing Food Prices Customer Service 194

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well?

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Food and Beverage Food and Beverage Purchasing Customer Experience 189

Modern Restaurant Management

APRIL 6, 2023

The start of spring this month also signals the start of flood season – the natural disasters that account for 90 percent of all natural disaster damage, according to the American Red Cross. Additionally, annual costs to repair or replace damaged buildings could grow by roughly 25 percent from $13.5 billion in 2022 to over $16.9 billion by 2052 due to climate change.

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Modern Restaurant Management

APRIL 3, 2023

Think of what your restaurant can accomplish with quality auditing. First (and most importantly), you’ll maximize quality and safety while minimizing risk. Audits can also help brands identify (and fix) areas of non-compliance, as well as spot (and address) potential threats. Collecting and analyzing real-time data allows operators to make more informed decisions that can optimize operations, increase efficiencies, boost revenue, reduce waste, cut costs, and drive restaurant growth.

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Staffing 189

Modern Restaurant Management

APRIL 25, 2023

On April 17, 2023, a panel of judges in the Ninth Circuit Court of Appeal held that the City of Berkeley’s regulation prohibiting the installation of natural gas piping within newly constructed buildings was preempted by the federal Energy Policy and Conservation Act (“EPCA”). The action was brought by the California Restaurant Association (“CRA”).

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Chef 188

Modern Restaurant Management

APRIL 25, 2023

In March, Chick-fil-A announced that a forensic investigation found that a cybersecurity breach compromised its mobile app. More than 71,000 mobile app users were affected, resulting in the exposure of personally identifiable and sensitive data that included names, email addresses, phone numbers, and banking information. With an increasing number of restaurants relying on mobile apps for orders, payments, customer rewards, promotions, and menu updates, mobile apps have become a vital aspect of t

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Food Service Food Service 180

Modern Restaurant Management

APRIL 19, 2023

Text messaging is now mainstream for many restaurant and food retail businesses and their communications plans. And rightfully so. Research from Gartner has found 90 percent of all people read texts within three minutes of receipt, and notes that short message service (SMS) boasts a 98 percent open rate. It’s no surprise that restaurants big and small are tapping into text messages to reach their customers.

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Modern Restaurant Management

APRIL 12, 2023

To learn more about the current state of restaurant investing, Modern Restaurant Management (MRM) magazine spoke with Uday Ahuja, Chief Investment Officer at RSE Ventures, who played a key role in investing and identifying/growing scalable consumer brands restaurant concepts including Momofuku, Milk Bar, Fuku, Bluestone Lane, and Magnolia Bakery. During the pandemic he helped advise Milk Bar CEO Christina Tosi’s shift from retail to ecomm—resulting in the launch of Milk Bar’s r

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Restaurant Manager Restaurant Management 180

Modern Restaurant Management

APRIL 5, 2023

Customers can be stopped in their tracks by negative reviews, keeping your business from growing the way it should. By strategizing to avoid these harmful negative reviews, you can see direct growth and improvements in guest relations. Negative reviews are a detriment to restaurants since they impact not just reputation, but revenue as well. 86 percent of customers hesitate to purchase from companies with negative reviews.

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Customer Service Customer Service Purchasing Customer Experience 178

Modern Restaurant Management

APRIL 13, 2023

Matt Ogle, the AP and Vendor Manager for Montana Brands Management (MTB) , a fast-growing Taco Bell franchisee in Western Montana, is responsible for all accounts payables and vendor management for 12 Taco Bell stores and the management entity. This is how they made the investment to automate their AP system. The initiative to automate our AP process was really kick-started during Covid.

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Catering Catering 173

Modern Restaurant Management

APRIL 20, 2023

Seattle-based Floisand Studio Architects has had a long-term partnership with Pagliacci Pizza including the thoughtful reimagination of the chain's newest location across from Seattle’s Ballard Locks. The original design is a heavy timber replica of a six-beam Haida house—a traditional style of building by the Haida Tribe—which opened in 1939 as a Native American curio shop before serving as a restaurant space starting in 1945.

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Restaurant Manager Restaurant Management 167

Modern Restaurant Management

APRIL 18, 2023

Mark Brezinski has been heralded as "the father of Dallas’ fast casual food scene" He has opened more than 50 restaurants in the DFW area including Pei Wei Asian Diner, Bengal Coast, Velvet Taco and his newest venture Bizzy Burger Merchants. Brezinski chronicles his award-winning career and the drama behind the curtain is front and center in his new book called " ForkFight!

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Restaurant Manager Restaurant Management Hospitality Hospitality 167

Modern Restaurant Management

APRIL 28, 2023

What if I told you that you could solve a variety of your problems by improving your supply chain transparency? This one effort can help your restaurant ensure you’re aligned with suppliers that prioritize safety and quality efforts. It can also help you identify – and mitigate – a variety of risks. Supply chain transparency can provide vital information about suppliers’ environmental, social, and governance (ESG) initiatives.

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Recipes Inventory Food Safety Food Supply 167

Modern Restaurant Management

APRIL 4, 2023

The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term. As a result, they are looking for ways to better optimize their labor operations while also maximizing business opportunities. This typically includes creating staff schedules based on sales forecasts, trimming labor during slow times, and providing managers with more control – and accountability.

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Staffing 167

Modern Restaurant Management

APRIL 26, 2023

Just like a great restaurant that remembers your favorite order before you even sit down, what if artificial intelligence could do the very same thing? Artificial intelligence, in particular generative artificial intelligence, has been changing the game lately, especially in the field of marketing. Learn how your restaurant can benefit from this form of the future of generative AI in marketing in the Infographic below.

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Modern Restaurant Management

APRIL 26, 2023

In March, Revenue Management Solutions surveyed more than 800 restaurant-goers across the US to find out how they’re dining in 2023. While insightful, it wasn’t all great news. At a high level, the findings indicated that reported usage across restaurant segments and revenue channels has fallen compared to Q4 2022. The survey results were supported by performance.

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Purchasing 159

Sculpture Hospitality

APRIL 25, 2023

Investing in a franchise can be a great way to become a business owner and benefit from an established brand and proven business model. However, the initial investment can be a significant hurdle for many aspiring entrepreneurs.

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Sculpture Hospitality

APRIL 11, 2023

Running a bar can be a challenging but rewarding endeavor. From managing staff to creating a welcoming atmosphere for customers, there are many aspects to consider. Managing inventory effectively is one of the most critical components of running a successful bar.

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Inventory 109

Hospitality Net

APRIL 11, 2023

IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Nepal based Shangri-La Hotel & Resort Group to develop four new hotels in - InterContinental Kathmandu Lazimpat, Hotel Indigo Pokhara Gharipatan, InterContinental Resort Pokhara Begnas Lake, and InterContinental Resort Chitwan, Meghauli. The signing will see IHG add close to 500 rooms to its portfolio in Nepal, and debut two of its global brands, InterContinental and Hotel Indigo in the mark

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Hospitality Net

APRIL 28, 2023

Nobu Hospitality is delighted to announce the launch of Nobu Hotel and Restaurant Sevilla. Set in the heart of the Andalusian capital at Plaza de San Francisco, the brand’s latest opening occupies two early 20th century residential buildings, lovingly restored to enhance their traditional architecture. Facing the plateresque façade of the City Hall, Nobu Hotel Sevilla features 25 stylish guest rooms and suites, and an expansive rooftop terrace complete with a swimming pool and dining area which

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Hospitality Hospitality 127

Fast Casual

APRIL 18, 2023

Bob Andersen, president of Great Greek Mediterranean Grill, discusses how the brand's tech integration has taken the customer journey to a new level.

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Fast Casual

APRIL 19, 2023

During this year’s RFIS summit in Miami, Florida, a session of industry experts and operators convened to discuss automation and how to leverage it for success in the changing restaurant and franchising space.

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Hospitality Net

APRIL 11, 2023

Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 530 hotels and resorts in 56 countries across Asia Pacific, the Middle East, Europe, the Americas, Africa and the Indian Ocean, announces the upcoming debut of its luxury Anantara brand in India. The new-build Anantara Jaipur Hotel will launch in Q4 2023 and is set to become a spectacular venue for weddings and celebrations.

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Fast Casual

APRIL 4, 2023

Deena McKinley, chief experience officer of D’Angelo Grilled Sandwiches, shares how the 56-year-old brand has innovated for the future while staying true to its community-centered roots.

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Hospitality Net

APRIL 7, 2023

Aleenta Retreat Chiang Mai officially opens in northern Thailand. This is the third property under the Aleenta brand from Thailand-based luxury boutique hotel specialist AKARYN Hotel Group. Offering 44 rooms and suites, a restaurant, bar, spa and wellness centre featuring tailor-made wellness programmes and retreats, the resort manifests AKARYN Hotel Group’s ongoing dedication to providing authentic, premium, sustainable experiences.

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