February, 2024

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Is the Customer Always Right?

Modern Restaurant Management

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

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Top tips for minimizing restaurant expenses

Restobiz

By Charli Tanner Everyone is feeling the financial pinch, and with restaurants facing rising food, utility, and labour costs, they are keeping a close eye on their profit margins. Reports at the end of 2023 revealed that rising costs meant one-third of Canadian restaurants were operating at a loss, highlighting the need for reducing expenses […] The post Top tips for minimizing restaurant expenses appeared first on Restobiz.

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Raw Milk LLC, a.k.a Organic Pastures, linked again to an E. coli outbreak

Bill Marler

Here we go again: Organic Pastures Dairy Company (OPDC) & Raw Farm Recalls and Outbreaks 2006-202 4 Started OPDC in 2000 – Changed name to Raw Farm LLC in 2020 I will always remember this kid I represented in the 2006 E. coli Outbreak: Organic Pastures Dairy Company Recalls and Outbreaks : September 2006 Raw Milk E.coli Outbreak: 6 ill/2 HUS September 2007 Raw Cream Listeria Recall December 2007 Raw Milk Campylobacter Outbreak: 8 ill September 2008 Raw Cream Campylobacter Recall

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Reflecting on the 2024 Fellowship Graduation

Chef Ann Foundation

The 2024 Healthy School Food Pathway Fellowship Graduation gathered school food changemakers to celebrate the inaugural cohort of Fellows, connect and share ideas, and build momentum to continue transforming school food together.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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7 Key Features You Need in a Bar POS System

Lavu

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate. A state-of-the-art restaurant POS System, specifically tailored for bars and restaurants, streamlines transactions, inventory management, and customer service, ens

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Buying a Franchise Vs. Starting Your Own Business in Hospitality

Sculpture Hospitality

If you're part of the restaurant and bar industry, you know all too well the long hours and intense demands that come with the territory. But what if there's a light at the end of this gruelling tunnel?

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How restaurants can survive and thrive during the slower season

Restobiz

By Brittain Brown Restaurants are grappling with a unique set of challenges – the confluence of inflation, winter weather, and the post-holiday lull creates a perfect storm, leaving many establishments feeling the financial pinch. Amidst the struggles, this is a chance for restaurateurs to think outside the box and find innovative ways to attract customers […] The post How restaurants can survive and thrive during the slower season appeared first on Restobiz.

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More ill with E. coli linked to Raw Farm brand Cheddar Cheese – 2 with Kidney Failure

Bill Marler

CDC, public health and regulatory officials in several states, and the U.S. Food and Drug Administration (FDA), are collecting different types of data to investigate a multistate outbreak of E. coli O157:H7 infections. Epidemiologic data show that Raw Farm brand raw cheddar cheese is making people in this outbreak sick. Since the last update, one new illness and one new state were reported.

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FDA confirms contamination of children’s applesauce; theorizes it was intentional

Food Safety News

The FDA has confirmed that lead chromate is the source of lead and chromium in cinnamon applesauce marketed for children and imported from Ecuador. Leaders at the FDA continue to believe the contamination was intentional. The Food and Drug Administration had already confirmed that applesauce samples had as much as 2,000 times the amount of lead considered safe.

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Celebrating Black History Month

Chef Ann Foundation

Join us in celebrating Black History Month as we highlight Black school food professionals making strides in the school food world and beyond.

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How Streamlined Menus Minimize Food Wastage

Culinary Digital

A streamlined menu serves as a powerful tool in the ongoing battle against food wastage, and it achieves this by implementing several key mechanisms that harmoniously contribute to waste reduction. Reduced Ingredient Variety The limited selection of dishes inherently minimizes the ingredients and components required for daily operations. This concise ingredient list simplifies inventory management, maintaining tighter control over stock levels.

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Feeding Gen Z: The Rise of Authenticity in F&B

Modern Restaurant Management

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. Gen Z has an appetite for knowledge that sits at the tip of their fingers, unlike any generation before. They research, investigate and seek out experiences – especially when it comes to restaurants.

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Relying on customer loyalty during economic uncertainty

Restobiz

By Liam Gilmore In a world where inflation is tightening its grip and customers are watching their pennies, QSRs are looking to customer loyalty as a fundamental part of their success, focusing on resilience and adaptability in the face of economic challenges. As menu prices soar to unprecedented heights, businesses must pivot towards cutting-edge loyalty […] The post Relying on customer loyalty during economic uncertainty appeared first on Restobiz.

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2023 – 4 Recalls and 2 Outbreaks – not to be confused with 4 Weddings and a Funeral

Bill Marler

You have to wonder what the owners of Raw Milk LLC and California State health authorities are thinking. 2023 Raw Farm LLC Recalls and Outbreaks: May 2023 Campylobacter Raw Milk Recall August 2023 Salmonella Cheese Recall October 2023 Salmonella Raw Milk Outbreak and Recall: San Diego County—12 illnesses Orange County—7 illnesses Here is the 2023-2024 version – E. coli Outbreak and Recall: As of February 16, 2024, a total of 10 people infected with the outbreak strain of E. coli have been rep

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Norovirus sweeps the country; CDC says Northeast particularly hard hit

Food Safety News

Norovirus, the highly contagious illness that causes vomiting and diarrhea, has surged in the Northeast region of the United States in the past few weeks, according to recent data from the Centers for Disease Control and Prevention (CDC). CDC statistics show that food is the most common transmission vehicle for noroviruses. While surveillance data show an increase in positive test results nationwide—as is typical for norovirus during the winter months—northeastern states have been hit especially

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WGS Helps Solve a Decade-Long Listeria Outbreak Linked to Queso Fresco, Cotija Cheese

Food Safety Magazine

Using whole-genome sequencing (WGS), U.S. federal and state public health officials recently solved a multistate foodborne illness outbreak investigation that has been ongoing since 2014, with the most recent illnesses being reported in December 2023.

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Improved Quality Assurance On Streamlined Menus

Culinary Digital

A streamlined menu can significantly improve quality assurance in a food service establishment in several ways: Consistency A streamlined menu reduces the number of dishes and options offered, making it easier for kitchen staff to consistently prepare each item to the highest quality standards. With fewer items to focus on, chefs can pay more attention to detail and ensure that each dish is prepared consistently.

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What Restaurant Operators Need to Know About Specialized Cleaning

Modern Restaurant Management

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food. Restaurant staffers clean the front and back of the house every night before closing and tidy up before opening every day.

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Will 2024 be easier for operators?

Restobiz

As we move through the first quarter of 2024, looking back to the final quarter of last year can give us some insight into restaurant success, consumer spending, and what’s trending this year. How did restaurants do towards the end of last year and what can we expect to see this year? While traffic dipped […] The post Will 2024 be easier for operators?

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With multiple Listeria, E. coli, Salmonella and Campylobacter Outbreaks and/or Recalls, why is Raw Milk LLC (formerly Organic Pastures) allowed to sell Raw Milk products?

Bill Marler

Here is bit(e) of history: Organic Pastures Dairy Company (OPDC) & Raw Farm LLC – Started OPDC in 2000 – Changed name to Raw Farm LLC in 2020 Organic Pastures Dairy Company Recalls and Outbreaks : September 2006 Raw Milk E.coli Outbreak: 6 ill/2 HUS September 2007 Raw Cream Listeria Recall December 2007 Raw Milk Campylobacter Outbreak: 8 ill September 2008 Raw Cream Campylobacter Recall November 2011 Raw Milk E.coli Outbreak: 5 ill/3 HUS May 2012 Campylobacter Raw Milk/Cream Outbreak: 1

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Farmers react to ‘untimely’ order removing the pesticide dicamba from the market

Food Safety News

Soybean and cotton farmers using dicamba are reeling after a federal judge revoked the national permit for the popular herbicide. It works for them because crops are genetically modified to resist the herbicide dicamba, and weeds in those fields are sprayed without harming the soybeans or cotton plants. Deliveries of the weedkiller and the crop seeds engineered to withstand it were already being delivered to farms for the 2024 crop season when a federal judge barred its use in the United States

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USDA Develops Egg Pasteurization Technology That Rapidly Kills 99.999 Percent of Salmonella

Food Safety Magazine

Researchers at the U.S. Department of Agriculture’s Agricultural Research Service (USDA’s ARS) have developed a thermal pasteurization method based on Radio Frequency technology that effectively reduces the presence of Salmonella in intact eggs, in a fraction of the time required for traditional pasteurization.

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How to do Inventory at a Restaurant: Your Quick-Start Guide

Sculpture Hospitality

Are you ready to dive into one of the secrets of our trade: nailing your restaurant inventory ? Trust us, getting your inventory right is like having a superpower in the restaurant industry, saving you cash, cutting down waste and keeping your customers coming back for more.

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Adopting Tech Solutions Is the Smartest Decision Restaurants Can Make

Modern Restaurant Management

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Chick-fil-A and Starbucks launched apps that make their consumers’ journeys more convenient, efficient, and enjoyable. Hot Palette Holdings uses AI to improve their forecasting, optimize inventory, and reduce waste.

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How Smoothie King upgraded its CX platform

Fast Casual

Smoothie King tapped the digital agency, Bounteous, to create a customer experience platform with next-generation web ordering and mobile apps, including a calorie counter, a unified wallet and an enhanced rewards strategy.

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More food products with Rizo-Lopez Cheese recalled due to Listeria illnesses and deaths – Marler Clark retained by victims

Bill Marler

FDA has been notified of additional companies who have issued public notifications or recalls for products linked to the Rizo-Lopez Foods, Inc. dairy recall that were sold at retail locations. Products from the following announcements have been added to the table of recalled products below. MG Foods recalled S&S Ham & Cotija Torta Sandwich on Telera Roll sold in vending machines and grab-and-go retail markets in FL.

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Federal court puts an end to agriculture use of the pesticide dicamba

Food Safety News

A federal court has revoked approval of the weed-killing pesticide dicamba. The ruling means farmers may not have access to the popular pesticide during the upcoming growing season. The drift-prone pesticide has damaged millions of acres of crops and wild plants every year since the Environmental Protection Agency (EPA) first approved it in 2017 for spraying on cotton and soybean crops genetically engineered by Monsanto (now Bayer) to survive what would otherwise be a deadly dose.

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Pesticide Chlormequat is Being Detected More Frequently in Humans, EPA Poised to Allow its Use on Food Crops

Food Safety Magazine

In a new study, the Environmental Working Group (EWG) has detected the pesticide chlormequat in four out of five people tested. After allowing the chemical on imported foods, the U.S. Environmental Protection Agency (EPA) proposed a rule in 2023 that would chlormequat to be applied to barley, oat, triticale, and wheat crops.

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10 Benefits of Restaurant Data Analytics for Your Business

Sculpture Hospitality

95 percent of restaurateurs agree that technology improves business efficiency, according to Toast , but why is that? It’s because not only does technology make them more efficient, it also gives them the data they need for success.

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To Charge or Not To Charge?

Modern Restaurant Management

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Ten years ago, this was a practice in the big cities like New York, Chicago, and Los Angeles. When this practice began, I must be honest I told my customers not to do this charge because it could cost them clients. When restaurants began charging guests the three-percent credit card fee, I was against that as well.

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Novotel makes its debut in Cambodia

Hospitality Net

The new urban style-resort blends warm Cambodian hospitality and modern design, catering to travelers wishing to experience the relaxed, seaside destination of Sihanoukville.

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Deadly Listeria Cheese Outbreak began in 2014

Bill Marler

As of February 6, 2024, a total of 26 people infected with the outbreak strain of Listeria have been reported from 11 states: Arizona 4, California 8, Colorado 4, Florida 1, Georgia 1, Nevada 1, North Carolina 1, Oregon 1, Tennessee 2, Texas 2, Washington 1. Two deaths have been reported, one from California and one from Texas. Illnesses started on dates ranging from June 15, 2014, to December 10, 2023.

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Child labor continues to fuel America’s big meat businesses

Food Safety News

Another contract cleaning service for the food sector, especially the meat industry, has been caught with child labor violations. The frequency of child labor in the industry surfaced last year when 13 meat plants in eight states contracting with Packers Sanitation Services paid fines totaling $1.5 million for putting children in critical and often dangerous food safety jobs.

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First Study to Map Edible Insect Supply Chain Identifies Risk Areas for Contamination, Food Fraud

Food Safety Magazine

A recent study has mapped the edible insect supply chain to identify the main points for potential food safety hazards and food fraud, and concluded that, in general, substantial food safety and authenticity gaps that need to be addressed before edible insects can be considered safe and sustainable protein sources for Western markets.

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A Guide to Bar Inventory Management: Key Tips to Get You Started

Sculpture Hospitality

Whether you’re running a cozy corner pub, a bustling city bar or the bar within a restaurant, keeping a tight ship on your inventory is not only the key to customer satisfaction but also the secret weapon in boosting those all-important profit margins.

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SOCi Report: Brand Loyalty Affected by Online Inaccuracies

Modern Restaurant Management

Inaccurate business listings can have a substantial impact on brand loyalty, according to the first release of SOCi Inc.'s 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. Nearly two-in-three (63 percent) have encountered inaccuracies in business listings on major platforms such as Google, Facebook, and Instagram.