June, 2023

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How to Build Social Proof for Your Restaurant Business

Modern Restaurant Management

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

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Great Wolf Resorts Partners with APS to Modernize Reservations Technology

Hospitality Net

Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.

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Your 5 Ways to Improve Restaurant Efficiency

Sculpture Hospitality

As a restaurant owner, you know that running a successful restaurant requires more than just delicious food and great service. You need to manage inventory , streamline operations, and keep your staff organized.

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USDA Approves Cultivated Chicken for Sale, Daily Harvest’s Toxic Year + More

Food + Tech Connect

Image Credit: CNBC Every week we track the business, tech and investment trends in CPG, retail, restaurants, agriculture, cooking and health, so you don’t have to. Here are some of this week’s top headlines. In a major milestone for the food industry, the USDA has granted inspection approvals to Upside Foods, Good Meat, and Joinn Biologics, signaling the imminent arrival of cell-cultured chicken in the American market.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The need for greater flexibility in foodservice equipment

Restobiz

By Doug George The foodservice industry continues to evolve, with constantly changing regulations and new technologies and innovations emerging all the time. As all sectors of foodservice rely on speed and efficiency when it comes to smooth operations, managers and operators are seeking equipment in 2023 that offers operational flexibility and can be convertible by […] The post The need for greater flexibility in foodservice equipment appeared first on Restobiz.

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Snack Facts: New Report Digs Into Latest Global Trends

Let's Chat Snacks

Ready to unwrap more snack sales? The Mondelēz International State of Snacking™ report is back with a fresh batch of delectable data and consumer insights to help foodservice operators optimize their snack selections.

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Student portrait - from army leadership to hospitality excellence

Hospitality Net

Emilien Dombele’s journey at EHL has exceeded his expectations with its international atmosphere and strong sense of community. With a diverse background and work experience in banking and the Swiss army, Emilien wanted to challenge himself and explore his passion for managing people. Emilien has formed deep connections with his fellow students, creating a vibrant student portrait that celebrates diversity and fosters personal growth.

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How to Choose the Best Restaurant Inventory Management Software

Sculpture Hospitality

In the fast-paced restaurant industry, effective inventory management is crucial to ensure smooth operations, maximize profits, and deliver an exceptional dining experience.

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Cultivated Chicken Receives USDA Approval, Cava’s IPO Raises $318M + More

Food + Tech Connect

Image Credit: Green Queen Every week we track the business, tech and investment trends in CPG, retail, restaurants, agriculture, cooking and health, so you don’t have to. Here are some of this week’s top headlines. In a significant milestone for the cultivated meat industry, Upside Foods of California and Eat Just have both achieved USDA label approval.

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Fast casual PLNT Burger readies self-serve voice-order solution

Fast Casual

Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice-order solution.

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Creative Dessert Images Capture ‘Likes’—and Drive Sales

Let's Chat Snacks

Learn more about the great benefits of restaurant Instagram marketing and unique Instagrammable desserts for food businesses.

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The Tipping Point: Tech Tipping Causing Tension

Modern Restaurant Management

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

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Booking.com Launches New AI Trip Planner to Enhance Travel Planning Experience

Hospitality Net

Booking.com, one of the world’s leading digital travel platforms, has announced its new AI Trip Planner, which will launch in beta to a selection of US travelers in the company’s app on June 28. Built upon the foundation of Booking.com’s existing machine learning models that recommend destination and accommodation options to millions of travelers on the platform every day, the AI Trip Planner is also partially powered by large language model (LLM) technology from OpenAI’s ChatGPT API to create a

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10 Secret Ingredients to Growing Your Multisite Restaurant Business

Sculpture Hospitality

As the owner of a multisite restaurant business, it can be challenging to stand out in what is a highly-competitive market. Yet doing so is crucial to driving up profit margins and achieving long-term success.

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AeroFarms Files For Bankruptcy, JBS Is Building a Cultivated Meat Factory + More

Food + Tech Connect

Image Credit: Grit Daily Every week we track the business, tech and investment trends in CPG, retail, restaurants, agriculture, cooking and health, so you don’t have to. Here are some of this week’s top headlines. In a contrasting turn of events in the agricultural industry, Aerofarms has filed for Chapter 11 bankruptcy protection, reflecting the sector’s struggle with dwindling funding and waning venture capital enthusiasm.

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Revenge dining: What's loyalty got to do with it?

Fast Casual

Dave Werner, VP of Product Marketing at HungerRush, describes how restaurants can capitalize on revenge dining by investing in personalized customer engagement.

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Artificial Intelligence Gets Real: How AI Is Transforming Foodservice

Let's Chat Snacks

Artificial intelligence is giving us all a lot of food for thought. From robotics that prepare recipes and relieve the need for costly labor to apps that collect consumer data to personalize the customer experience, AI is serving up solutions that are transforming the foodservice landscape.

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The Power of Storytelling: Secrets to Content Marketing for Franchise Restaurants

Modern Restaurant Management

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

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IntercityHotel brand comes to Rotterdam-Schiedam

Hospitality Net

The IntercityHotel brand is on a growth trajectory in Europe: Deutsche Hospitality recently signed an agreement for a new IntercityHotel in Rotterdam-Schiedam together with the joint venture between Dutch project development company De Veste Schiedam B.V. and Necron GmbH. The hotel is expected to open by the end of 2025.

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How to Calculate Bar Inventory Cost for Increased Control

Sculpture Hospitality

As a bar owner, your goal is to create a welcoming atmosphere that attracts customers and generates profits. But running a successful bar requires more than just great ambiance and exceptional customer service.

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Plunging Food Startup VC Funding + More Top Food Innovation News

Food + Tech Connect

Image Credit: Meati Foods Every week we track the business, tech and investment trends in CPG, retail, restaurants, agriculture, cooking and health, so you don’t have to. Here are some of this week’s top headlines. VC funding for the food and beverage industry is facing a steep decline. Over the past year, both the amount of money raised and the number of deals have significantly dropped compared to the previous year, the impact of which is being felt deeply by all startups.

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Kiosks, AI keeping wait times down at Scooter's drive-thrus

Fast Casual

Nathan Lester, senior director of Drive-Thru Innovation at Scooter's Coffee, reveals how technology helps the chain with its "scoot on through" customer service model.

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School's Out But Scratch-Cooked Meals Aren't

Chef Ann Foundation

School districts are working hard throughout summer vacation to make sure kids still have access to healthy, scratch-cooked meals.

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Menu Engineering: The Secret to Maximum Profitability

Modern Restaurant Management

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.

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Europe’s Travel and Accommodation Sector in 44 Charts

Hospitality Net

This book is a collaboration between Statista and Booking.com, seeking to understand the European travel industry – what drives it, where it has been, and where it is headed. Coupling infographics with short texts, the book touches on key topics such as digitalization, sustainability, and changing consumer preferences that are shaping the course of the industry.

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How to Create an Inventory Count Sheet for Your Restaurant

Sculpture Hospitality

If you own or manage a restaurant, you know how important it is to keep track of inventory. It's crucial to have an accurate count of your supplies so that you can order more when you need it, avoid waste, and keep your costs under control.

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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Training With Intention

Modern Restaurant Management

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. As families flood out of a nearby church and line up at the front door for high chairs and hash browns, it becomes clear that the grill cook isn’t showing up and the computers are down (again). As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black

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Gamification Prompts Restaurant Engagement and Loyalty

Modern Restaurant Management

Gamification is rapidly changing how brands interact with customers during the restaurant experience. Through dry periods, seasonal menus, product launches or limited time offers, gamification is an intelligent way to motivate engagement, drive competitive traffic, and activate specific behaviors among consumers in the food and beverage industry. But what do you need to know about this tactic to achieve your business goals while driving meaningful customer connections?

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Maintaining Brand Essence While Expanding (Podcast)

Modern Restaurant Management

On the latest episode of The Main Course , Alexis Blair , CEO of Fig & Olive, shares insights into her restaurant’s expansion journey. She covers the challenges and triumphs of taking a brand global, maintaining the essence of the brand while adapting to new markets, and the impact of the pandemic on the restaurant industry.

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For Restaurants, Investing in Loyalty Is an Investment in the Future

Modern Restaurant Management

By now, loyalty programs have shifted from a “nice-to-have” to a “need-to-have” for restaurants looking to retain customers and drive revenue amid record inflation figures and increased prices. In fact, research from Accenture found that more than 90 percent of companies have some sort of loyalty program. Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on ma

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Managing Risk: Prevent Foodborne Illness, Protect Your Restaurant

Modern Restaurant Management

According to the Centers for Disease Control and Prevention (CDC) , an estimated 48 million Americans get sick each year from a foodborne illness. Of those, 128,000 are hospitalized and 3,000 die. The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens.

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Don’t Slip Up: Preventing Summer Falls at Restaurants

Modern Restaurant Management

Everyone knows to be careful during the winter months when there’s snow or ice on the ground. What people often neglect to consider is that hazards still exist in the summer months, both indoors and outdoors. In fact, it’s the element of surprise that can make summer slips, trips and falls more severe than those that occur in winter. Slips, trips and falls are the second-leading cause of employee injury nationally.

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How Restaurants Can Attract Gen Z Customers by Embracing Brand Purpose and Social Responsibility

Modern Restaurant Management

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. This tech-savvy, socially conscious generation has distinct preferences and values that can significantly shape the success of your establishment. Understanding the Importance of Brand Purpose In today’s marketplace, brand purpose refers to the reason for your restaurant’s existence beyond making a profit.

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Design Inspired by Japanese Sensibilities

Modern Restaurant Management

Inspired by Japanese sensibilities including intentional hospitality, Janken, a 9,000-square-foot restaurant, opened in Portland, Oregon’s Pearl District at the end of 2022. The name comes from the Japanese equivalent of the Rock, Paper, Scissors game and the space combines natural elements, fluid design lines, and Japanese precision throughout. The pan-Asian restaurant focuses on Japanese and Korean cuisines and handcrafted cocktails with an angulated slat wall that fades from white to black a

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Under One Roof: Creating Distinct Identities for Three Concepts

Modern Restaurant Management

Managing one restaurant is challenging enough, but can you imagine hosting three concepts within a 110-year old historic building? Steve Lewis and Chef Chris Thompson share with Modern Restaurant Management (MRM) magazine how they navigate the unique challenges they’ve encountered while operating Meadowlark Hospitality, which houses three original concepts in Chicago: daytime salumeria/cafe Lardon (MICHELIN Bib Gourmand 2022), beer-centric restaurant Union , and new craft cocktail lounge M