Sat.Feb 17, 2024 - Fri.Feb 23, 2024

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Is the Customer Always Right?

Modern Restaurant Management

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

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Top tips for minimizing restaurant expenses

Restobiz

By Charli Tanner Everyone is feeling the financial pinch, and with restaurants facing rising food, utility, and labour costs, they are keeping a close eye on their profit margins. Reports at the end of 2023 revealed that rising costs meant one-third of Canadian restaurants were operating at a loss, highlighting the need for reducing expenses […] The post Top tips for minimizing restaurant expenses appeared first on Restobiz.

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2023 – 4 Recalls and 2 Outbreaks – not to be confused with 4 Weddings and a Funeral

Bill Marler

You have to wonder what the owners of Raw Milk LLC and California State health authorities are thinking. 2023 Raw Farm LLC Recalls and Outbreaks: May 2023 Campylobacter Raw Milk Recall August 2023 Salmonella Cheese Recall October 2023 Salmonella Raw Milk Outbreak and Recall: San Diego County—12 illnesses Orange County—7 illnesses Here is the 2023-2024 version – E. coli Outbreak and Recall: As of February 16, 2024, a total of 10 people infected with the outbreak strain of E. coli have been rep

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Reflecting on the 2024 Fellowship Graduation

Chef Ann Foundation

The 2024 Healthy School Food Pathway Fellowship Graduation gathered school food changemakers to celebrate the inaugural cohort of Fellows, connect and share ideas, and build momentum to continue transforming school food together.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Hungry for Change: Understanding Consumer Perception and Demand for Sustainable Packaging

Modern Restaurant Management

The restaurant industry has recognized the need for innovative packaging solutions to meet growing consumer demand and contribute towards sustainability targets. Traditional restaurant packaging has a significant negative impact on the environment as common materials used, such as Styrofoam and single-use plastics, are not compostable. The high reliance on plastics for food packaging has led to a buildup of landfill waste and ocean pollution.

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With multiple Listeria, E. coli, Salmonella and Campylobacter Outbreaks and/or Recalls, why is Raw Milk LLC (formerly Organic Pastures) allowed to sell Raw Milk products?

Bill Marler

Here is bit(e) of history: Organic Pastures Dairy Company (OPDC) & Raw Farm LLC – Started OPDC in 2000 – Changed name to Raw Farm LLC in 2020 Organic Pastures Dairy Company Recalls and Outbreaks : September 2006 Raw Milk E.coli Outbreak: 6 ill/2 HUS September 2007 Raw Cream Listeria Recall December 2007 Raw Milk Campylobacter Outbreak: 8 ill September 2008 Raw Cream Campylobacter Recall November 2011 Raw Milk E.coli Outbreak: 5 ill/3 HUS May 2012 Campylobacter Raw Milk/Cream Outbreak: 1

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AI in Food Safety: exploring the promise & understanding the pitfalls

Agroknow

In the realm of food safety, the landscape seems to be ever-evolving. I do hear the persistent concerns regarding the efficacy of traditional methods in risk mitigation and compliance assurance. From the challenges faced by FS/QA teams to the need for effective communication with suppliers on food risk prevention, the food industry seems to be ripe for innovative solutions.

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Build Staff Loyalty by Leveraging Payments Technology

Modern Restaurant Management

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. With the restaurant industry facing an ongoing labor shortage , it’s more crucial than ever to offer your staff the best experience possible, whic

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Child labor continues to fuel America’s big meat businesses

Food Safety News

Another contract cleaning service for the food sector, especially the meat industry, has been caught with child labor violations. The frequency of child labor in the industry surfaced last year when 13 meat plants in eight states contracting with Packers Sanitation Services paid fines totaling $1.5 million for putting children in critical and often dangerous food safety jobs.

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New York, Ohio, Pennsylvania, Texas and Washington hardest hit in Costco and Sam’s Club Salmonella Outbreak

Bill Marler

As of February 15, 2024, a total of 87 people infected with the outbreak strain of Salmonella have been reported from 30 states – Arizona 2, California 1, Colorado 1, Connecticut 1, Florida 2, Idaho 2, Illinois 1, Iowa 2, Kentucky 1, Louisiana 1, Maryland 4, Massachusetts 1, Michigan 1, Minnesota 2, Missouri 2, Nebraska 3, New Jersey 5, New York 9, North Dakota 1, Ohio 13, Oklahoma 1, Oregon 1, Pennsylvania 6, Tennessee 1, Texas 8, Utah 1, Vermont 1, Virginia 5, Washington 6 and Wisconsin 2.

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FDA Official Speaks on Agency Oversight of CBD in Foods, Supplements

Food Safety Magazine

In a recent webinar organized by the Alliance for a Stronger FDA, a top policy and legislation official from the U.S. Food and Drug Administration (FDA) provided insight to the agency’s approach to regulating cannabidiol (CBD) and kratom in foods and dietary supplements.

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JBF Launches Climate Solutions Campaign

Modern Restaurant Management

Calling it a critical subject, the James Beard Foundation® launched a campaign focused on tackling the significant impact of climate change on independent restaurants, chefs, and the local economies they support. Through the Climate Solutions for Restaurant Survival campaign, the James Beard Foundation will unite chefs across the country to raise awareness, educate federal policymakers, and galvanize action to mitigate the impacts of climate change. “Independent restaurants are not ju

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FDA releases list showing hundreds of retailers that received tainted products

Food Safety News

Hundreds of stores received more than 110 recalled products related to an outbreak of Listeria Monocytogenes linked to products from Rizo Lopez in Fresno, CA. The Food and Drug Administration has published a list of retailers that received the implicated products. The list includes Whole Foods, Trader Joe’s and Costco. According to the FDA, the list may not include all of the retailers that received the products.

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How to do Inventory at a Restaurant: Your Quick-Start Guide

Sculpture Hospitality

Are you ready to dive into one of the secrets of our trade: nailing your restaurant inventory ? Trust us, getting your inventory right is like having a superpower in the restaurant industry, saving you cash, cutting down waste and keeping your customers coming back for more.

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Preparing for the USDA Strengthening Organic Enforcement Rule’s Implementation

Food Safety Tech

Businesses in the organic food supply chain have just weeks to prepare for the upcoming implementation of the United States Department of Agriculture (USDA)’s Strengthening Organic Enforcement (SOE) Rule. This updating regulation, which goes into effect on March 19, 2024, aims to fortify the integrity of USDA organic products. From manufacturers to retailers, businesses across the supply chain must adjust their procedures and practices to comply with the updated rule.

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Two-Way Radios Can Provide Better Customer Service

Modern Restaurant Management

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

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FDA increases import restrictions on seafood, mushrooms, cat food

Food Safety News

The Food and Drug Administration continues using import alerts to enforce U.S. food safety regulations for food from foreign countries. The agency updates and modifies the alerts as needed. Recent modifications to FDA’s import alerts, as posted by the agency, are listed below. Click here to go to the FDA page with links to details on specific alerts.

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Micro-influencers: Using them to attract Gen Z, millennials to your restaurant

Fast Casual

The authenticity and relatability of micro-influencers resonate with younger audiences on a personal level, fostering a connection that transcends traditional advertising.

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Identification of Biofilm-Forming Foodborne Pathogens and Development of Prevention Strategies

Food Safety Magazine

Understanding the structure and function of biofilms is essential for developing effective strategies to control microbial biofilm formation, mitigate biofilm-related risks, and harness the beneficial properties of biofilms for various applications.

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Pop-Ups Keep The Purple Parrot Spirit Alive

Modern Restaurant Management

Mississippi restaurateur Robert St. John of the New South Restaurant Group has taken a twist on the adage "when life gives you lemons, make lemonade." In his case it's more like "when your restaurant closes due to the pandemic, host pop-ups." St. John's The Purple Parrot had been a community stalwart in Hattiesburg for 33 years.

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Publisher’s Platform: With multiple Listeria, E. coli, Salmonella and Campylobacter outbreaks and/or recalls, why is Raw Farm LLC (formerly Organic Pastures) allowed to sell raw milk products?

Food Safety News

— OPINION — Here is bit(e) of history: Organic Pastures Dairy Company (OPDC) & Raw Farm LLC – Started OPDC in 2000 – Changed name to Raw Farm LLC in 2020 Organic Pastures Dairy Company Recalls and Outbreaks : September 2006 Raw Milk E.coli Outbreak: 6 ill/2 HUS September 2007 Raw Cream Listeria Recall December 2007 Raw Milk Campylobacter Outbreak: 8 ill September 2008 Raw Cream Campylobacter Recall November 2011 Raw Milk E.coli Outbreak: 5 ill/3 HUS May 2012 Campylobacter Raw Milk/Cream

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Nano-encapsulated Wax Coatings Protect Produce from Pathogens

Food Safety Tech

Researchers from Texas A&M have developed a wax coating with nano-encapsulated essential oils for use on produce that provides both immediate and delayed antibacterial effects. Mustafa Akbulut, professor of chemical engineering, worked with horticultural science professor Luis Cisneros-Zevallos to engineer a nano-encapsulated cinnamon-bark essential oil that was then imbibed into a food-grade wax commonly applied on produce surfaces.

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Products Featuring AI, Other Tech Earn 2024 KIs

Foodservice Equipment Reports

The latest batch of Kitchen Innovations recipients announced today, Feb. 21, showcase advancements in automation, efficiency, safety enhancements and sustainability.

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TIME Hotels Unveils 770-Key Property in Makkah, Saudi Arabia

Hospitality Net

TIME Hotels, renowned for its management expertise and headquartered in the UAE, has officially launched its latest venture, the TIME Ruba Hotel & Suites, in Makkah. This opening is poised to enhance the city’s hospitality offerings, providing guests with an unparalleled mix of luxury, comfort, and cultural immersion.

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FDA reports on Salmonella outbreak linked to red onions

Food Safety News

A recent report from the Food and Drug Administration has found that a sheep farm was likely a contributing factor in the contamination of onions. The finding came when investigators searched for the cause of a 2020 outbreak of Salmonella Newport foodborne infections associated with red onions from the Southern San Joaquin Valley and Imperial Valley in California.

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Thomas Cuisine Partners with Montana Hospital Association (MHA)

Thomas Cuisine

Thomas Cuisine Announces Partnership with the Montana Hospital Association (MHA) to support community health and wellness Thomas Cuisine, a leading provider of culinary and hospitality services, is thrilled to announce a strategic partnership with the Montana Hospital Association (MHA). This collaboration reflects Thomas Cuisine’s commitment to excellence in healthcare dining solutions while supporting local communities in Montana.

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Church’s Texas Chicken Opens New Doors

Foodservice Equipment Reports

Later this year, Church’s Texas Chicken will launch a compact, 1,000-square-foot prototype that it says may help it enter new areas. The design—which is up to 700 square feet smaller than some existing stores—will include state-of-the art equipment focused on higher efficiency/throughput, plus multiple guest queues and drive-thrus, says Frank Costello, VP of U.S. development for the brand.

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The Newly Refurbished Suites at Yorkshire’s Oulton Hall Hotel, Spa & Golf Resort

Hospitality Net

Oulton Hall Hotel, Spa & Golf Resort has recently made a significant investment in upgrading the bedroom suites in the historic hall - allowing the hotel to provide sanctuary for a variety of discerning guests.

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Salad kits recalled in Canada because tests show Salmonella contamination

Food Safety News

A Taylor Farms salad mix is under recall in Canada after government testing showed contamination with Salmonella. The “Mexican Style Street Corn Chopped (Salad) Kit” was sold in New Brunswick, Newfoundland and Labrador, Nova Scotia. Ontario, Prince Edward Island, Quebec and possibly other provinces and territories, according to the Canadian Food Inspection Agency.

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How Smoothie King upgraded its CX platform

Fast Casual

Smoothie King tapped the digital agency, Bounteous, to create a customer experience platform with next-generation web ordering and mobile apps, including a calorie counter, a unified wallet and an enhanced rewards strategy.