Hospitality Net

AUGUST 7, 2024

Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room. Our response to handling customer complaints and issues is akin to triage, he said. We effectively diagnose the problems, yet find ourselves treating similar cases repeatedly as if sending them to an emergency room that never addresses the underlying

Customer Experience 111

Customer Experience Customer Service Customer Service 111

Modern Restaurant Management

AUGUST 6, 2024

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast

Restaurant Management 197

Restaurant Management Restaurant Manager 197

Sculpture Hospitality

AUGUST 7, 2024

The heart of any thriving restaurant beats within its management team. Your restaurant manager - if you have one - is the bridge between your vision as the owner and exceptional daily operations.

Restaurant Management 127

Restaurant Management Restaurant Manager 127

GFI

AUGUST 9, 2024

August 9, 2024 Share this page on Facebook Share this page on Twitter Share this page on LinkedIn Students add flavor to their university ecosystems with alt proteins As our global student-led movement, the Alt Protein Project (APP) is turning universities around the world into engines for alternative protein community, awareness, education, research, and innovation.

Campus Dining 123

Campus Dining Nutrition Food Technology Food Technology 123

FoodService Director

AUGUST 5, 2024

The Sodexo Live! team in Orlando showed forethought, caring and true hospitality at the annual gathering by having braille and large-print menus made, along with other inclusive moves.

Convention Center 125

Convention Center Hospitality Hospitality 125

Modern Restaurant Management

AUGUST 5, 2024

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. Panera contacted affected employees and is providing a one-year membership in a program that provides credit monitoring, identity detection and resolution of identity theft.

Restaurant Management 197

Restaurant Management Restaurant Manager 197

Foodservice Equipment Reports

AUGUST 9, 2024

Zink Foodservice will acquire Rep Concepts, a manufacturers’ rep firm, founded in 2010, providing storage and tabletop solutions in the Illinois and Wisconsin marketplace. The deal will close by September 1.

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Food Safety Tech

AUGUST 6, 2024

On July 29, the U.S. Department of Agriculture’s (USDA) Food Safety and Inspection Service (FSIS) issued a comprehensive proposed rule and determination to more effectively reduce Salmonella contamination and illnesses associated with raw poultry products. According to the USDA’s website , this is the culmination of FSIS’ three-year effort to reevaluate their strategy for controlling Salmonella rates in poultry and protect American consumers from foodborne illness linked to consumption of

Food Safety 113

Food Safety 113

Modern Restaurant Management

AUGUST 7, 2024

Right now, many restaurants are benefitting from promoting a value-proposition message, but what happens after those end? How can they convert those guests into loyal diners? That's where old-fashioned consistent marketing efforts comes into play. "It’s important to think long term," HungerRush's SVP of Marketing Shannon Chirone told Modern Restaurant Management (MRM) magazine. "Cutting a marketing budget creates a ripple effect that may not be felt until months down th

Customer Experience 188

Customer Experience Restaurant Management Restaurant Manager 188

Food Safety Magazine

AUGUST 7, 2024

California AB 2316, which is named the California School Food Safety Act and aims to ban six synthetic food dyes from school foods, will face an important vote next week. Proponents and detractors of the bill have made their voices heard ahead of the vote.

Food Safety 111

Food Safety 111

Fast Casual

AUGUST 5, 2024

Jason Rusk, SVP of operations for Wonder and a former Red Robin executive, will discuss growth and leadership in the evolving world of fast casual restaurants.

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Food Safety Tech

AUGUST 5, 2024

It’s WIFS’s ( Women In Food Safety ) pleasure to meet with Rochelly Serrano , a seasoned professional in food safety and quality (FSQ). During the conversation, Rochelly shares her career journey, insights, and reflections. From unexpected beginnings to becoming a VP, her story is a testament to perseverance, growth, and the importance of staying true to one’s values.

Food Safety 111

Food Safety 111

Modern Restaurant Management

AUGUST 8, 2024

Latino small business owners, particularly in the restaurant industry, are emerging as one of the most dynamic and rapidly expanding business owners across the US. In fact, according to our Verizon Business Latino Small Business Survey , 78 percent of the Latino businesses surveyed stated that their businesses are in a better place today than a year ago, and an even greater percentage (88 percent) believe their business will be in a better place a year from now.

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Foodservice Equipment Reports

AUGUST 6, 2024

Datassential, a global food and beverage intelligence platform, has released its 2024 Midyear Trends Report. It posted a preview, highlighting several operator insights and menu winners, plus a look at a growing niche market for foodservice professionals to watch. To start, Datassential found almost half (46%) of operators overall noticed in-person dining increase over the past year.

Food and Beverage 110

Food and Beverage Food and Beverage 110

Hospitality Net

AUGUST 8, 2024

Cornerstone Hospitality, renowned for its exceptional hotel management and development expertise, has marked another milestone with The Sessions Hotel in Bristol, VA, being named Marriott’s Hotel of the Year for Distinctive Premium Brands. This distinguished category includes esteemed brands such as Westin, Le Meridien, Autograph Collection, Design Hotels, Renaissance Hotels, Gaylord Hotels, and Tribute Portfolio.

Hospitality 105

Hospitality Hospitality 105

Fast Casual

AUGUST 5, 2024

Bonchon SVP of Development Amanda Millikan discusses how the brand's Korean flavors appeal to an American palate and how it fares on the competitive chicken scene.

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Modern Restaurant Management

AUGUST 9, 2024

The team at Hospitality HQ, lead by Chef Akhtar Nawab has been switching up the food hall model by launching projects designed to emphacize culinary exploration and community connection in markets including Silver Spring, Maryland, Charlotte, North Carolina and Orlando. They are currently up to 18 locations. When curating these locations, Nawab and his team strive to close the opportunity gap for aspiring chefs and restaurateurs, primarily those of BIPOC identities, through mentorship, from menu

Food and Beverage 100

Food and Beverage Food and Beverage Chef Hospitality 100

Forward Fooding

AUGUST 7, 2024

Thanks to their groundbreaking approach to food technology, Voyage Foods is making our favorite chocolate and nut spread more delicious and better for the planet. Led by Adam Maxwell, Voyage Foods specializes in upcycling underappreciated ingredients—like waste and byproducts from other food manufacturing processes—into new, delicious, and nutritious products.

Food and Beverage 104

Food and Beverage Food and Beverage Food Technology Food Technology 104

FoodService Director

AUGUST 5, 2024

A study, which included focus groups with middle and high school students in California, revealed that students are “grateful” for universal school meal programs, but that they have caused some changes to school meals, including poorer food quality.

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HACCP Mentor

AUGUST 8, 2024

On September 25, 2020, the Codex Alimentarius Commission adopted the revised Code of Practice (General Principles of Food Hygiene (CXC […] The post New changes to Codex HACCP now in force appeared first on HACCP Mentor.

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Modern Restaurant Management

AUGUST 9, 2024

In this episode of the Making Dough Restaurant Show , host Hengam Stanfield discusses the delicate balance of establishing and enforcing rules without being seen as the bad guy. She offers practical tips about how to set clear communication channels and being consistent, while building trust and respect.

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Hospitality Net

AUGUST 8, 2024

- Dusit International, one of Thailand’s leading hotel and property development companies, has signed a property management agreement with King Square Development Co., Ltd, a Bangkok-based real estate company established by Saha Group and Tokyu Corporation, and King Square Suites Co., Ltd. to manage Dusit Suites Kingsquare, Bangkok and KingsQuare Residence - an upscale hotel and luxury residential project slated to open in 2026.

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Food Safety Magazine

AUGUST 7, 2024

In the June/July Food Safety Insights column, a significant number of global food processors reported adopting new analytical testing technologies. This column dives further into processors' adoption of analytical testing technologies, whether for laboratory or in-plant use.

Food Safety 98

Food Safety 98

LTI, Inc.

AUGUST 7, 2024

News | August 7, 2024 Jonesboro, GA – August 7, 2024 – LTI, Inc., leading manufacturer and designer of modular and custom serving systems, advanced technologies and decor, is thrilled to highlight its successful partnership with Clayton County Public Schools , which has significantly enhanced the food-serving solutions provided to the local hometown Jonesboro High School.

Nutrition 98

Nutrition Hospitality Hospitality 98

Modern Restaurant Management

AUGUST 9, 2024

Earlier this week, Buca di Beppo filed for reorganization under Chapter 11 of the U.S. Bankruptcy Code in the United States Bankruptcy Court for the Northern District of Texas, "This is a strategic step towards a strong future for Buca di Beppo," said Rich Saultz, President, in a statement. "While the restaurant industry has faced significant challenges, this move is the best next step for our brand.

Restaurant Management 100

Restaurant Management Restaurant Manager 100

Hospitality Net

AUGUST 6, 2024

Following a franchise agreement with Mercan Properties Group, DoubleTree by Hilton Lisbon Airport will consist of 199 guest rooms and 20 suites and is set to open its doors to guests in 2025. Located just a five-minute drive from one of Europe’s most dynamic airports, this DoubleTree by Hilton property will offer ultimate convenience for business and leisure travellers.

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FoodService Director

AUGUST 9, 2024

Student dining employees have access to an extensive student leadership development program with a mentorship component between full-timers and student team members

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Food Safety Magazine

AUGUST 4, 2024

The recent lead chromate contamination incident in cinnamon applesauce pouches has underscored critical gaps in our national food recall system, and illustrates the urgent need to modernize food recall processes and enhance data-sharing among food safety and public health agencies.

Food Safety 86

Food Safety 86

Modern Restaurant Management

AUGUST 5, 2024

NYC Restaurant Week, taking place from July 22 through mid-August, is a golden opportunity for restaurants to maximize revenue and showcase their culinary prowess. This summer event draws in both locals and tourists, making it a peak time for the city’s dining establishments. With over 600 participating restaurants, the event is a major attraction, bringing in thousands of diners eager to experience the city’s diverse culinary offerings.

Kitchen Display System 100

Kitchen Display System Staffing Inventory Inventory Management 100

Hospitality Net

AUGUST 5, 2024

As the boutique hotel industry continues to evolve, staying ahead of emerging trends is crucial for maintaining a competitive edge. At the upcoming Boutique Hotel Owners Conference, taking place on September 16-17, industry leaders will share their perspectives on the future trends shaping boutique hotels. Here are insights and advice from four of the conference speakers: Tara Medina, Kimberly Walker, Deborah O’Donnell, and Alexandra Walterspiel.

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FoodService Director

AUGUST 6, 2024

Cura’s Connections Memory Support Dining Program provides resources for engaging residents experiencing dementia, including its popular Conversation Starters.

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