Hospitality Net

AUGUST 7, 2024

Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room. Our response to handling customer complaints and issues is akin to triage, he said. We effectively diagnose the problems, yet find ourselves treating similar cases repeatedly as if sending them to an emergency room that never addresses the underlying

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Customer Experience Customer Service Customer Service 111

Modern Restaurant Management

AUGUST 6, 2024

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast

Restaurant Management 197

Restaurant Management Restaurant Manager 197

Sculpture Hospitality

AUGUST 7, 2024

The heart of any thriving restaurant beats within its management team. Your restaurant manager - if you have one - is the bridge between your vision as the owner and exceptional daily operations.

Restaurant Management 125

Restaurant Management Restaurant Manager 125

Food Safety Magazine

AUGUST 8, 2024

After a recent sampling project, Consumer Reports is calling attention to concerning levels of perchlorate in foods, especially those intended for babies and children. Perchlorate is a chemical used in rocket fuel, some plastics, and other products. Exposure to the chemical can harm the thyroid.

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Food and Beverage

Fast Casual

AUGUST 7, 2024

Catering operations should never be a secondary function. Someone must own it.

Catering 118

Catering Catering 118

FoodService Director

AUGUST 5, 2024

The Sodexo Live! team in Orlando showed forethought, caring and true hospitality at the annual gathering by having braille and large-print menus made, along with other inclusive moves.

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Convention Center Hospitality Hospitality 117

Hospitality Net

AUGUST 8, 2024

- Dusit International, one of Thailand’s leading hotel and property development companies, has signed a property management agreement with King Square Development Co., Ltd, a Bangkok-based real estate company established by Saha Group and Tokyu Corporation, and King Square Suites Co., Ltd. to manage Dusit Suites Kingsquare, Bangkok and KingsQuare Residence - an upscale hotel and luxury residential project slated to open in 2026.

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Fast Casual

AUGUST 5, 2024

Jason Rusk, SVP of operations for Wonder and a former Red Robin executive, will discuss growth and leadership in the evolving world of fast casual restaurants.

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Modern Restaurant Management

AUGUST 7, 2024

Right now, many restaurants are benefitting from promoting a value-proposition message, but what happens after those end? How can they convert those guests into loyal diners? That's where old-fashioned consistent marketing efforts comes into play. "It’s important to think long term," HungerRush's SVP of Marketing Shannon Chirone told Modern Restaurant Management (MRM) magazine. "Cutting a marketing budget creates a ripple effect that may not be felt until months down th

Customer Experience 188

Customer Experience Restaurant Management Restaurant Manager 188

Food Safety Tech

AUGUST 6, 2024

On July 29, the U.S. Department of Agriculture’s (USDA) Food Safety and Inspection Service (FSIS) issued a comprehensive proposed rule and determination to more effectively reduce Salmonella contamination and illnesses associated with raw poultry products. According to the USDA’s website , this is the culmination of FSIS’ three-year effort to reevaluate their strategy for controlling Salmonella rates in poultry and protect American consumers from foodborne illness linked to consumption of

Food Safety 113

Food Safety 113

Hospitality Net

AUGUST 9, 2024

The hospitality industry faces significant challenges in managing labor costs. Predictive modeling offers innovative solutions by providing accurate forecasts, uncovering trends, and enabling informed staffing decisions. This article delves into how predictive modeling can enhance labor management for hotels.

Staffing 115

Staffing Hospitality Hospitality 115

Foodservice Equipment Reports

AUGUST 9, 2024

Zink Foodservice will acquire Rep Concepts, a manufacturers’ rep firm, founded in 2010, providing storage and tabletop solutions in the Illinois and Wisconsin marketplace. The deal will close by September 1.

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Modern Restaurant Management

AUGUST 8, 2024

Latino small business owners, particularly in the restaurant industry, are emerging as one of the most dynamic and rapidly expanding business owners across the US. In fact, according to our Verizon Business Latino Small Business Survey , 78 percent of the Latino businesses surveyed stated that their businesses are in a better place today than a year ago, and an even greater percentage (88 percent) believe their business will be in a better place a year from now.

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Food Safety Magazine

AUGUST 7, 2024

California AB 2316, which is named the California School Food Safety Act and aims to ban six synthetic food dyes from school foods, will face an important vote next week. Proponents and detractors of the bill have made their voices heard ahead of the vote.

Food Safety 111

Food Safety 111

Hospitality Net

AUGUST 5, 2024

As the boutique hotel industry continues to evolve, staying ahead of emerging trends is crucial for maintaining a competitive edge. At the upcoming Boutique Hotel Owners Conference, taking place on September 16-17, industry leaders will share their perspectives on the future trends shaping boutique hotels. Here are insights and advice from four of the conference speakers: Tara Medina, Kimberly Walker, Deborah O’Donnell, and Alexandra Walterspiel.

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Food Safety Tech

AUGUST 5, 2024

It’s WIFS’s ( Women In Food Safety ) pleasure to meet with Rochelly Serrano , a seasoned professional in food safety and quality (FSQ). During the conversation, Rochelly shares her career journey, insights, and reflections. From unexpected beginnings to becoming a VP, her story is a testament to perseverance, growth, and the importance of staying true to one’s values.

Food Safety 111

Food Safety 111

Foodservice Equipment Reports

AUGUST 6, 2024

Datassential, a global food and beverage intelligence platform, has released its 2024 Midyear Trends Report. It posted a preview, highlighting several operator insights and menu winners, plus a look at a growing niche market for foodservice professionals to watch. To start, Datassential found almost half (46%) of operators overall noticed in-person dining increase over the past year.

Food and Beverage 110

Food and Beverage Food and Beverage 110

Fast Casual

AUGUST 5, 2024

Bonchon SVP of Development Amanda Millikan discusses how the brand's Korean flavors appeal to an American palate and how it fares on the competitive chicken scene.

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Hospitality Net

AUGUST 9, 2024

Formerly known as Turtle Bay Resort, the famed property has been acquired by Host Hotels & Resorts and is now managed by Marriott International.

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the CAMBRO blog

AUGUST 6, 2024

Cambro debuts the rust-free, hygienic Camshelving® Wine Rack. A high-performance alternative to wire, metal and wood racks, the Camshelving Wine Rack is made of a highly durable plastic material that will never rust, corrode, peel or dent. With a Camshelving foundation, wine cradles are stacked onto traverses to store up to 144 standard-size wine bottles on a single unit.

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Food Safety Tech

AUGUST 5, 2024

Regardless of whether your facility is GFSI (Global Food Safety Initiative) certified, working towards certification, or newly established, it is essential to maintain a strong food safety culture. So how exactly is food safety culture defined? This seems to be an ongoing topic or even debate on how a facility can meet compliance for this requirement.

Food Safety 105

Food Safety 105

Forward Fooding

AUGUST 7, 2024

Thanks to their groundbreaking approach to food technology, Voyage Foods is making our favorite chocolate and nut spread more delicious and better for the planet. Led by Adam Maxwell, Voyage Foods specializes in upcycling underappreciated ingredients—like waste and byproducts from other food manufacturing processes—into new, delicious, and nutritious products.

Food and Beverage 104

Food and Beverage Food and Beverage Food Technology Food Technology 104

Hospitality Net

AUGUST 9, 2024

In the ever-evolving landscape of the hospitality industry, a new player has emerged, promising to revolutionize the way hotels operate and manage their finances: Artificial Intelligence (AI).

Hospitality 111

Hospitality Hospitality 111

Modern Restaurant Management

AUGUST 9, 2024

The team at Hospitality HQ, lead by Chef Akhtar Nawab has been switching up the food hall model by launching projects designed to emphacize culinary exploration and community connection in markets including Silver Spring, Maryland, Charlotte, North Carolina and Orlando. They are currently up to 18 locations. When curating these locations, Nawab and his team strive to close the opportunity gap for aspiring chefs and restaurateurs, primarily those of BIPOC identities, through mentorship, from menu

Food and Beverage 100

Food and Beverage Food and Beverage Chef Hospitality 100

HACCP Mentor

AUGUST 8, 2024

On September 25, 2020, the Codex Alimentarius Commission adopted the revised Code of Practice (General Principles of Food Hygiene (CXC […] The post New changes to Codex HACCP now in force appeared first on HACCP Mentor.

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LTI, Inc.

AUGUST 7, 2024

News | August 7, 2024 Jonesboro, GA – August 7, 2024 – LTI, Inc., leading manufacturer and designer of modular and custom serving systems, advanced technologies and decor, is thrilled to highlight its successful partnership with Clayton County Public Schools , which has significantly enhanced the food-serving solutions provided to the local hometown Jonesboro High School.

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Nutrition Hospitality Hospitality 98

Hospitality Net

AUGUST 6, 2024

Following a franchise agreement with Mercan Properties Group, DoubleTree by Hilton Lisbon Airport will consist of 199 guest rooms and 20 suites and is set to open its doors to guests in 2025. Located just a five-minute drive from one of Europe’s most dynamic airports, this DoubleTree by Hilton property will offer ultimate convenience for business and leisure travellers.

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Modern Restaurant Management

AUGUST 9, 2024

In this episode of the Making Dough Restaurant Show , host Hengam Stanfield discusses the delicate balance of establishing and enforcing rules without being seen as the bad guy. She offers practical tips about how to set clear communication channels and being consistent, while building trust and respect.

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Food Safety Magazine

AUGUST 7, 2024

In the June/July Food Safety Insights column, a significant number of global food processors reported adopting new analytical testing technologies. This column dives further into processors' adoption of analytical testing technologies, whether for laboratory or in-plant use.

Food Safety 98

Food Safety 98

FoodService Director

AUGUST 5, 2024

A study, which included focus groups with middle and high school students in California, revealed that students are “grateful” for universal school meal programs, but that they have caused some changes to school meals, including poorer food quality.

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