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Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room. Our response to handling customer complaints and issues is akin to triage, he said. We effectively diagnose the problems, yet find ourselves treating similar cases repeatedly as if sending them to an emergency room that never addresses the underlying
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The heart of any thriving restaurant beats within its management team. Your restaurant manager - if you have one - is the bridge between your vision as the owner and exceptional daily operations.
August 9, 2024 Share this page on Facebook Share this page on Twitter Share this page on LinkedIn Students add flavor to their university ecosystems with alt proteins As our global student-led movement, the Alt Protein Project (APP) is turning universities around the world into engines for alternative protein community, awareness, education, research, and innovation.
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After a recent sampling project, Consumer Reports is calling attention to concerning levels of perchlorate in foods, especially those intended for babies and children. Perchlorate is a chemical used in rocket fuel, some plastics, and other products. Exposure to the chemical can harm the thyroid.
A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. Panera contacted affected employees and is providing a one-year membership in a program that provides credit monitoring, identity detection and resolution of identity theft.
New research published in the journal, Frontiers in Nutrition found heavy metals in dark chocolate and cocoa products. The researchers reported that 43, 35, and 0% of the products tested exceed Prop 65 MADLs for heavy metal concentrations, respectively, of Pb, Cd, and As, while 97.2% (70 of 72) fall below US FDA IRL limits established for Pb. Median concentrations of each metal tested were lower than even the conservative Prop 65 MADLs, indicating a potentially large effect of product outliers.
New research published in the journal, Frontiers in Nutrition found heavy metals in dark chocolate and cocoa products. The researchers reported that 43, 35, and 0% of the products tested exceed Prop 65 MADLs for heavy metal concentrations, respectively, of Pb, Cd, and As, while 97.2% (70 of 72) fall below US FDA IRL limits established for Pb. Median concentrations of each metal tested were lower than even the conservative Prop 65 MADLs, indicating a potentially large effect of product outliers.
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- Dusit International, one of Thailand’s leading hotel and property development companies, has signed a property management agreement with King Square Development Co., Ltd, a Bangkok-based real estate company established by Saha Group and Tokyu Corporation, and King Square Suites Co., Ltd. to manage Dusit Suites Kingsquare, Bangkok and KingsQuare Residence - an upscale hotel and luxury residential project slated to open in 2026.
Jason Rusk, SVP of operations for Wonder and a former Red Robin executive, will discuss growth and leadership in the evolving world of fast casual restaurants.
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The hospitality industry faces significant challenges in managing labor costs. Predictive modeling offers innovative solutions by providing accurate forecasts, uncovering trends, and enabling informed staffing decisions. This article delves into how predictive modeling can enhance labor management for hotels.
Cambro debuts the rust-free, hygienic Camshelving® Wine Rack. A high-performance alternative to wire, metal and wood racks, the Camshelving Wine Rack is made of a highly durable plastic material that will never rust, corrode, peel or dent. With a Camshelving foundation, wine cradles are stacked onto traverses to store up to 144 standard-size wine bottles on a single unit.
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Thanks to their groundbreaking approach to food technology, Voyage Foods is making our favorite chocolate and nut spread more delicious and better for the planet. Led by Adam Maxwell, Voyage Foods specializes in upcycling underappreciated ingredients—like waste and byproducts from other food manufacturing processes—into new, delicious, and nutritious products.
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Welcome back to the Restaurant Technology Guys Podcast! Today, we dive into a topic that’s become increasingly critical for restaurateurs—delivery services. Our special guest Anand Tumuluru, an AI researcher turned restauranteur, brings valuable insights on making delivery profitable. Let’s take you through our enlightening conversation.
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News | August 7, 2024 Jonesboro, GA – August 7, 2024 – LTI, Inc., leading manufacturer and designer of modular and custom serving systems, advanced technologies and decor, is thrilled to highlight its successful partnership with Clayton County Public Schools , which has significantly enhanced the food-serving solutions provided to the local hometown Jonesboro High School.
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