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Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company.
Restaurant operators are always looking for new ways to connect with their customers to engage and encourage return visits. From your website to your loyalty program, looking at real data is the best way analyze who is visiting, how often, what they are ordering, how much they are spending, and more. Getting specific on generational […] The post Use technology to get more Gen Z diners into your restaurant appeared first on Restobiz.
This is a sponsored post from the Innovation Experience , part of Natural Products Expo East in Philadelphia, September 21-23, 2023 Join us at the Innovation Experience to learn, taste, discuss, and gain a greater understanding of the new technologies, business models, and philosophies that will enable you to thrive in the increasingly complex food value chain.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
While AI has potential benefits to numerous, critical industries, there’s a huge learning curve for the development of a true AI solution, and there are significant limitations to its effectiveness during this learning period. While it’s promising, it’s not the magic bullet to increase your revenue in 2023. Conversely, proven solutions exist that can increase your guest personalization and drive new revenue, today.
This and a strike involving cafeteria workers forcing a Louisiana school district to cancel classes are some of the stories you may have missed recently.
Listeria bacteria found in all milkshake flavors sold at Frugals restaurant at 10727 Pacific Ave. S., Tacoma, WA are associated with a foodborne listeriosis outbreak linked to six hospitalizations and three deaths. Investigators found Listeria in the ice cream machines, which were not cleaned correctly. No other Frugals restaurants are believed to be affected.
Listeria bacteria found in all milkshake flavors sold at Frugals restaurant at 10727 Pacific Ave. S., Tacoma, WA are associated with a foodborne listeriosis outbreak linked to six hospitalizations and three deaths. Investigators found Listeria in the ice cream machines, which were not cleaned correctly. No other Frugals restaurants are believed to be affected.
As an investor in some of America’s most iconic brands, I’ve identified some key elements that every food brand can focus on in 2023 to grow and scale their business. When looking to invest in a food concept, we look for these seven elements: 1. Strong Unit Economics and Profitability In 2023, investors are looking for businesses that have their fundamentals down and are disciplined in their operations.
On August 24, 2023, the U.S. Food and Drug Administration (FDA) signed a Regulatory Partnership Arrangement (RPA) with Ecuador’s Vice Ministry of Aquaculture and Fisheries (VMAF) to strengthen the food safety of Ecuadorian shrimp intended for sale in the U.S. market.
Nowadays, we see sustainability touted across trade publication headlines and social media. But beyond the buzzword, what does sustainability actually mean, in practical terms, for your hotel? Why does sustainability in travel matter so much now – more than ever – to consumers? Most importantly, how can hotels ensure that they are upholding sustainability standards and effectively communicating them to stakeholders and customers?
Unfortunately, scams are everywhere. The National Restaurant Association puts restaurant losses due to fraud as much as four percent of sales annually. What exactly are these scams, and how can restaurant owners protect themselves? In this episode of The Main Course , hosted by MRM's Barbara Castiglia , speaks with David McClellan , the president, and CEO of Social Catfish , a company dedicated to preventing online scams through reverse search technology.
What are Stress and Burnout? Stress, in the right doses, can actually be beneficial. This positive stress, termed “eustress,” aids in sharpening our focus. It’s the adrenaline rush you feel when facing a looming deadline, the energy surge just before a presentation, or the alertness you experience when trying to locate your keys while running late!
Today’s restaurant operators and managers should recognize the importance that music plays in creating an inviting atmosphere. Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience. One study from 2019 from HUI Research suggests that music is not only a key part of creating a restaurant’s brand experience, but choosing the right music can actually lift sales by almost 10 percent.
Although it's too early to tell if all-things pumpkin will increase traffic this year, it's a likely outcome based on the past 20 years. Most chains have already rolled out their fall LTOs, hoping to get a piece of the pie.
Commercial ice machines are an indispensable part of various businesses, including restaurants, hotels, and bars. While many factors contribute to the efficiency and performance of these machines, the quality of the water used plays a significant role. The water composition in different cities can vary greatly, and this can have a profound impact on the functionality and lifespan of commercial ice machines.
This and a robot delivering Subway orders to travelers at the Cincinnati Airport are some of the tech-related developments you may have missed recently.
Gerry A. Fernandez, the founder and president of the Multicultural Foodservice & Hospitality Alliance, will turn the page on a new chapter in 2024. After 27 years at the helm of MFHA, Fernandez today announced his intention to retire on Dec. 31, at which time he will transition to an advisory role. MFHA will conduct a national search for his successor.
Salmon’s Meat Products of Luxemburg, WI, is issuing a recall for a variety of ready-to-eat meat products sold at retail stores throughout Northeast Wisconsin because of contamination from Listeria monocytogenes. According to the company’s recall notice the recalled products are: Sliced Homestyle Summer Sausage, approximately 16 oz. packages, packed with “Best if used by” dates of 09/30/23 and before Cracker-sized Sliced Summer Sausage, approximately 8 oz. packages, packed with “Best if used by”
Even among current business owners, there are a lot of misconceptions about interaction between consumers and staff members. Here are a few that are related to phones in the restaurant industry. 1. Phone calls are going to become obsolete in the near future. Due to the rise of automation, technology, texting, chatting, and other forms of easy communication, some people erroneously believe that phone calls are going to become obsolete.
The final rule impacts the National School Lunch Program, School Breakfast Program, Special Milk Program, Summer Food Service Program, and Child and Adult Care Food Program.
It has been a bustling year for Subway, which is currently riding a 10-quarter positive sales streak. The 37,000-unit chain has new slicers, a new Innovation Center, new leaders and, yet, it has more to announce. Today, Aug. 24, the chain shared that it has entered into a definitive agreement to be acquired by affiliates of the private equity firm Roark Capital.
Tambourine, the Fort Lauderdale-headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, is excited to announce the formal expansion of its in-house photo and video production division.
Shelving, cart and heated cabinet manufacturer Metro, an Ali Group company, has announced a promotion and several hires for its strategic accounts team. Heath Taylor has become senior strategic accounts manager. As national strategic accounts manager for the past seven years, Taylor has brought a unique understanding of kitchen design and workflow processes to the strategic accounts team.
Over are the days of hotel restaurants existing as a last-minute option for travelers. Today, hotels operate full-scale culinary experiences ranging from grab-and-go markets to five-star dining, and even immersive events that truly put them on the map as a destination for epicureans.
James “Jim” Jones will serve as the FDA’s first Deputy Commissioner for Human Foods. Per the FDA’s announcement , Jones, in this new executive position will lead the charge in setting and advancing priorities for a proposed unified Human Foods Program (HFP). Program areas would include food safety, chemical safety and innovative food products, including those from new agricultural technologies, that will bolster the resilience of the U.S. food supply in the face of climate change and globalizati
Meal programs also unique to Saint Marys include gluten-free offerings prepared fresh at the Mayo Clinic Certified Gluten-Free kitchen, special meals for extended stay patients in transplant units, a specialized pediatric menu, and human milk and formula prepared by certified nutrition techs in the Nutritional Lab.
A longtime employee of the Ali Group is taking on new responsibilities at the start of next month. Ryan Blackman, currently the senior director of marketing and communications at the Ali Group, has been appointed as the company’s vice president of marketing and communications, the Ali Group announced today, Aug. 23. In his new role, Blackman will be responsible for all of the Ali Group’s marketing.
One of the most powerful customer service and CX tactics is personalization. We interviewed more than 1,000 consumers for our CX research, and 71% said a personalized experience is important to them. When personalization is used correctly, customers feel as if you recognize them. Using their name, remembering their past purchases, their buying patterns, and more can build confidence and trust.
Artificial intelligence is proving to be highly beneficial for numerous restaurants, significantly reducing the occurrence of false alarm fees and saving establishments that leverage this technology thousands of dollars per year—sometimes even tens of thousands annually.
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