Sat.Jun 24, 2023 - Fri.Jun 30, 2023

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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USDA Approves Cultivated Chicken for Sale, Daily Harvest’s Toxic Year + More

Food + Tech Connect

Image Credit: CNBC Every week we track the business, tech and investment trends in CPG, retail, restaurants, agriculture, cooking and health, so you don’t have to. Here are some of this week’s top headlines. In a major milestone for the food industry, the USDA has granted inspection approvals to Upside Foods, Good Meat, and Joinn Biologics, signaling the imminent arrival of cell-cultured chicken in the American market.

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How to Choose the Best Restaurant Inventory Management Software

Sculpture Hospitality

In the fast-paced restaurant industry, effective inventory management is crucial to ensure smooth operations, maximize profits, and deliver an exceptional dining experience.

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School's Out But Scratch-Cooked Meals Aren't

Chef Ann Foundation

School districts are working hard throughout summer vacation to make sure kids still have access to healthy, scratch-cooked meals.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The Tipping Point: Tech Tipping Causing Tension

Modern Restaurant Management

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

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Kiosks, AI keeping wait times down at Scooter's drive-thrus

Fast Casual

Nathan Lester, senior director of Drive-Thru Innovation at Scooter's Coffee, reveals how technology helps the chain with its "scoot on through" customer service model.

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School's Out But Scratch-Cooked Meals Aren't

Chef Ann Foundation

School districts are working hard throughout summer vacation to make sure kids still have access to healthy, scratch-cooked meals.

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Maintaining Brand Essence While Expanding (Podcast)

Modern Restaurant Management

On the latest episode of The Main Course , Alexis Blair , CEO of Fig & Olive, shares insights into her restaurant’s expansion journey. She covers the challenges and triumphs of taking a brand global, maintaining the essence of the brand while adapting to new markets, and the impact of the pandemic on the restaurant industry.

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Booking.com Launches New AI Trip Planner to Enhance Travel Planning Experience

Hospitality Net

Booking.com, one of the world’s leading digital travel platforms, has announced its new AI Trip Planner, which will launch in beta to a selection of US travelers in the company’s app on June 28. Built upon the foundation of Booking.com’s existing machine learning models that recommend destination and accommodation options to millions of travelers on the platform every day, the AI Trip Planner is also partially powered by large language model (LLM) technology from OpenAI’s ChatGPT API to create a

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Shake Shack, Scooter's Coffee execs keynoting Fast Casual Executive Summit

Fast Casual

Idris Stover, Shake Shack's director of diversity, equity, inclusion and culture, and Nathan Lester, senior director of drive-thru innovation at Scooter's Coffee, are keynoting this year's summit being held Oct. 8-10 in Louisville, Kentucky.

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Benefits of an Online Food Ordering System for Your Restaurant

The Foody Gram

If your restaurant has yet to implement an online food ordering system , you may be missing out on valuable customers. Here are some key benefits of adopting this dynamic system: Expanded Reach The number of seats and tables in your restaurant may limit its physical capacity, but with an online food ordering system, those limitations disappear. By establishing an online presence through a website and ordering platform, you can connect with more potential customers, allowing them to order and p

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Data Transparency Puts Restaurant Operators in Control

Modern Restaurant Management

This year could be a tough one for many restaurant operators. In its 2023 State of the Industry report, the National Restaurant Association found that exactly half of all operators expect to be less profitable as compared with the previous year. While consumers still love restaurants, economic headwinds are forcing many to cut back on discretionary spending, and restaurants are experiencing higher prices across the board for line items that include food, labor, utilities and occupancy.

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Meliá and Rafael Nadal celebrate opening of first ZEL branded resort in Mallorca

Hospitality Net

ZEL, the new hotel brand between Meliá Hotels International and tennis player Rafael Nadal, has announced the grand opening of its first location ZEL Mallorca. The hotel celebrated with a fiesta attended by a host of famous faces to kick off the collaboration between Rafael Nadal and Meliá Hotels International. Both Nadal and Gabriel Escarrer, Chairman and CEO of Meliá Hotels International, were in attendance to welcome more than three hundred guests and enjoyed a memorable Mediterranean evening

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How Automation Improves the Restaurant Experience

Fast Casual

Overcome challenges, boost satisfaction, and achieve success. LG CLOi ServeBot delights servers, managers, and customers alike with features designed to enhance the restaurant experience.

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Legoland (NY) Awarded Best Food Allergy Training for Restaurants

MenuTrinfo

Premiere amusement park and resort in New York took home the award for Best Food Allergy Training for Restaurants The winners from MenuTrinfo’s 2023 Allergy Awards went through a rigorous nomination process that featured stiff competition. This year’s winner for “Best Food Allergy Training for Restaurants” Legoland at New York Resort was selected as a winner.

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Happy Diners, Happy Restaurant Leaders: It All Starts with the Right Connections

Modern Restaurant Management

As summer begins, many restaurateurs expect added revenues, according to a recent Datassential survey —but how much will that truly improve their financial performance? Close to 50 percent of the survey respondents predict their summer traffic or sales will go up. But there are counteracting forces at work. For example, Black Box Intelligence reports a decrease in restaurants’ year-over-year same-store sales and traffic growth for three consecutive months (through April 2023).

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Industry Professionals Celebrate 2023 HITEC Return to Toronto

Hospitality Net

The Hospitality Industry Technology Exposition and Conference (HITEC®) celebrated its return to Toronto hosting over 4,500 attendees at the Metro Toronto Convention Center from June 26-29. Produced by Hospitality Financial and Technology Professionals (HFTP®) for more than 50 years, the event showcases the industry’s latest technology innovations from over 325 exhibitors and provides a top-notch education program with dozens of specialty topic and general sessions.

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Case Study LG Robots Deliver Korean BBQ, Delighting Customers at Suburban Atlanta Restaurant

Fast Casual

ServeBots’ bring futuristic dining experience to diners, while supporting busy wait staff, representing the ‘future of food service.

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Guest Editorial: The Legacy of Food Safety

Food Quality & Safety

Editor’s note: Thirty years ago, in 1993, Dr. Detwiler’s 16-month-old son Riley died of E. coli poisoning caused by an outbreak in ground beef from the restaurant chain Jack in the Box. Following Riley’s death, Dr. Detwiler became an influential food safety advocate and champion for families impacted by foodborne illness. His work and speaking engagements over the past 30 years have brought him in front of a U.S.

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Automation in the Food Industry (Infographic)

Modern Restaurant Management

People are fallible, so it makes sense to use machinery and automated processes whenever possible, especially when it comes to repetitive behavior and tasks that are mission-critical with time sensitivities. The food industry is always keeping an eye on deadlines, with perishables that need to be harvested rapidly and processed for canning or freezing, or for rapid delivery to restaurants, supermarkets and other institutions.

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Are Americans on the tipping point of tipping?

Hospitality Net

In the old times, Americans typically tip 15 – 20% of the pre-tax bill in sit-down restaurants with wait staff. For hotel room service, tipping 10% is expected if gratuity is already included; otherwise, 20% or more should be added.

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Unleash Your Restaurant's Potential with a Food Ordering System

The Foody Gram

Did you know that in the US, 1 in 3 customers use online food ordering services at least twice per week? Furthermore, patrons who utilize an online ordering platform visit the restaurant 67% more often than those who do not. It's evident that investing in a reliable food ordering system can be a profitable move for any restaurant, as it enhances the customer's overall experience and loyalty to the brand.

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Milestones in Food Safety: 2000-2009

Food Quality & Safety

Editor’s note: As Food Quality & Safety celebrates 30 years of publication, we think it’s fitting to examine the major food safety events of the period and to highlight the extraordinary efforts to make food safer over the last three decades. In this important retrospective, you’ll hear food safety experts discuss—decade by decade—the monumental outbreaks, regulations, and technologies that played pivotal roles in advancing food safety, often sharing events they were there to witness and sha

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The Best Guide for Commercial Ice Machines and Refrigeration for Restaurants and Bars

Modern Restaurant Management

Opening and running a restaurant isn’t always budget friendly. Most commercial restaurant equipment can run a business around 10k – 200k. Purchasing equipment outright might sound better in the moment, but over time with natural wear and tear, you will need repairs and professional cleanings. In most cases, repairs, and maintenance can start at $300 an hour not including the price of parts, delivery, and installation.

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HFTP Announces Digital Horizons 360 Symposium, A European Event Designed to Explore Emerging Technologies Set to Transform Hospitality

Hospitality Net

AUSTIN, TEXAS, USA (June 26, 2023) — Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce the Digital Horizons 360 Symposium, a one-day event in Mallorca, Spain aimed at fostering a collaborative environment for the advancement of hospitality technology in Europe. As an exclusive, invitation-only event, the symposium will bring together thought leaders and industry stakeholders from various segments for dynamic interaction and networking.

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Food Online Ordering System: A Step-by-Step Guide for Restaurants

The Foody Gram

Recent technological advancements have significantly transformed the restaurant industry, resulting in increased accessibility and improved services tailored to customers' needs. One of the most impactful innovations is the food online ordering system. Did you know that 95% of restaurant owners agree that technology has been instrumental in driving their business success?

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Milestones in Food Safety: 2010-2023

Food Quality & Safety

Editor’s note: As Food Quality & Safety celebrates 30 years of publication, we think it’s fitting to examine the major food safety events of the period and to highlight the extraordinary efforts to make food safer over the last three decades. In this important retrospective, you’ll hear food safety experts discuss—decade by decade—the monumental outbreaks, regulations, and technologies that played pivotal roles in advancing food safety, often sharing events they were there to witness and sha

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Raising the Table Stakes: Why Omnichannel Is More Important Than Ever in Hospitality

Modern Restaurant Management

There’s that word again: omnichannel. The word omnichannel has been buzzing since 2010, but at its core it’s all about guests. A restaurant omnichannel strategy puts the customer at the center of the dining experience. Now more than ever, customers have more opportunities to engage with restaurants across multiple channels. Why is omnichannel more important than ever?

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The Ritz-carlton Debuts In Fukuoka, Japan

Hospitality Net

The Ritz-Carlton, part of Marriott Bonvoy’s portfolio of 31 exceptional hotel brands, announces the opening of The Ritz-Carlton, Fukuoka on the island of Kyushu in Southern Japan. Rising above Fukuoka, the luxury hotel is situated within the 111-meter main tower of Fukuoka Daimyo Garden City, the tallest urban lifestyle complex in the city’s core commercial district.

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The Rosseto Guarantee: Trust Modulite™ to Transform Your Banquet Hall

Rosseto

Change the way you set up for an event – with Modulite mobile shelving system Our new Modulite System Is here. Through a long process of testing and engineering, it is exciting to see these new stations in action at our partners’ banquet and dining halls. Banquet hall design and purchasing the right equipment is a vital part of any event planning, and with our new line of Modulite products your event set up will be easier, and your event planning possibilities are endless.