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As we head into an uncertain future, let’s examine what restaurant staffing will look like post-pandemic. Regardless of the circumstances, staffing is an economic commitment. Staffing Today and Tomorrow. Outside of training, you can use technology to mitigate your staffing needs outright. The Investment. Self-Serve.
Restaurants and bars are leaning into automation to address staffing shortages, enhance operational efficiency, and meet rising customer expectations for speed and consistency. Automation as a Core Strategy Automation technology is no longer a futuristic concept—it’s a necessity.
Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. With busy lunch and dinner dayparts, speed of service is crucial even when faced with staffing challenges. Managers may struggle to justify staffing shifts if the sales cannot support the labor expense.
In recent years, the restaurant industry has incurred staffing issues that have closed independent establishments and franchises nationwide. Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers.
Full tables, employees earning solid tips, shifts being fully staffed and the restaurant having the ability to source quality provisions at reasonable prices and dependable delivery times, are among the signs the business is thriving, according to Ben Johnston, COO of Kapitus. . It is important to keep the restaurant concept clean and fresh.
For example, smart scheduling platforms balance staffing needs precisely, eliminating costly overscheduling while ensuring peak service periods remain well-covered. Corporate teams gain powerful analytics to spot usage trends and optimize purchasing strategies based on data-driven forecasting.
With the holidays coming up, restaurants don’t want to be caught short-staffed and underprepared for the increase in customer volume, as this can contribute to patron dissatisfaction and lower tips. With inflation continuing to reach near 40-year highs, tipping for takeout and delivery dropped to 14.5 Today in the U.S.,
Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. Restaurant owners can track inventory purchase data, which can help them buy ingredients more efficiently. Hiring and Staff Management : Staffing is a significant challenge for any food and beverage business.
Even before COVID-19, owning a restaurant was a challenging proposition, with long hours, low margins, staffing woes and seemingly endless dealings with the health department and landlords, to name a few issues. COVID-19 has had a devasting effect on the restaurant industry. For restaurateurs, this is the time to plan your future.
According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Staffing Shortages Continue. Consumers are showing similar signs of permanent behavioral change.
Streamlining Inventory and Menu Studies show that restaurants waste an average of four percent to 10 percent of all the inventory they purchase. These insights can also aid in negotiating bulk purchase deals and ensuring timely deliveries by providing operators with automated alerts for low stock levels on frequently ordered ingredients.
Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020. Hire the Right People.
Having the ability to cut prep time is key, especially when kitchens are trying to save on labor or when they are short-staffed. While a food processor may seem like a big purchase upfront, the payback is very quick — particularly when compared to hand-cutting produce. Consistent Cuts. The machine can quickly pay for itself.
From the cost of goods to staffing, inflation impacts all aspects of the restaurant industry. They particularly do not like tipping when purchasing at food trucks, fast food, and ice cream shops. For a deeper dive into the survey results, MRM quizzed Provoke Insights President Carly Fink. Consumers have noticed the price increases.
According to the National Retail Federation’s Consumer Fall Review 2019, parents interviewed about the influence of their Gen Z children reported they have substantial influence over household purchases. Here’s the kicker: Gen Z will make up 40 percent of all consumers by the end of 2020. And hungry teens love to eat.
As you review your technology solutions for 2022, ensure your POS systems can handle gift cards among your other payment methods to ensure a smooth, enjoyable purchase experience, whether your customer orders online, dines inside the restaurant, picks up at the door, or pays from their cars. Offer Your Restaurant Gift Cards Digitally.
But with millions of service employees having been let go during lengthy spring shutdowns and a number of eateries not stable enough for a return to staffing normalcy, they can use kiosks to stand in as stable members of the staff that come at a fixed cost – a cost they’ve largely already paid. Maintaining Social Distancing.
In addition, AI can be used to automate and improve many back-of-house processes such as sales forecasting, purchasing, inventory, scheduling, and accounting. Operators should embrace the power of technology and invest in the tools needed to make informed decisions on inventory, staffing, and profitability quickly.
Delivery and curbside pick-up reduced on-site staffing. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. When the pandemic hit, many restaurants focused on expenses.
Restaurants can then adjust their food purchasing decisions accordingly, reducing their spending amounts as well as their contribution to food waste. Integrated Inventory and Purchasing. This kind of predictive technology can be used by restaurants in so many ways: to manage inventory, staffing, menu pricing, and more.
People are deciding to eat- at home and purchase less. An automatic sensor can easily collect and store data on your cold storage, which helps evaluate equipment performance, ensure consistent product quality, and identify staffing gaps. Inflation is promptly changing the behavior of everyone.
And don’t even get me started on the purchasing data your restaurant is producing all day every day. With the right food cost management technology, you can automate and manage tasks such as recipe costing, accounting, and purchasing, all in real-time. Leverage Purchasing Data. Are you doing anything with that data?
One way to lower food costs is to purchase more unprocessed foods, which require additional preparation labor. However, a restaurant must be careful not to replace food with additional staffing expenses that outweigh the savings in food. Shorten the menu, allowing for less waste, less purchasing and less labor.
It is one of the most important pieces of equipment you'll ever purchase. If you're scheduling one of your employees overtime every single week because you don't want him or her to get a second job, understand you're giving them time and a half and if you were staffed properly, that half-time would be in your back pocket.
Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success. This was however, until COVID-19 changed everything.
Inventory management, automated reporting, one-click purchasing, and more are all ways you can look at streamlining the daily tasks employees face. It’s all too easy to make mistakes or burn out when tasks take longer than they should. You can empower them and give them time back to focus on customers by providing better tools.
In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. Brands are also dipping their toes into the metaverse.
Improve the customer experience as envisioned when technology solutions were originally purchased. Food and beverage managers know how tiny changes in ingredients, portioning, staffing, and so on can transform an unprofitable restaurant into a profitable one.
Doesn’t he realize how short staffed we are?!” Simply put, we expect all our purchases (including food) to be as frictionless as opening an app and pressing a button. . “He said he was excited to finally be able to eat inside again. and then five minutes later, he storms out because we can’t seat him right away.
This bodes well for businesses where staffing is top of mind, as understaffing issues have persisted at restaurants for a reported average of 19 months. The Digital vs. Physical Divide is 50/50 – While banking, purchasing and even some credit cards have gone completely digital, consumers are hesitant to give up on physical gift cards.
Between 2023 and 2030, the industry is projected to add an average of 200K jobs each year, with total staffing levels reaching 16.5M Other operational takeaways include: Fifty-four percent of adults say purchasing takeout or delivery food is essential to the way they live, including 72 percent of millennials and 66 percent of Gen Z adults.
Instead, a strong labor and scheduling system will help the manager automate scheduling by using sales data to predict needing staffing. After two years of pandemic disruption, many brands are just rebuilding their technology budgets and may be hesitant to purchase something new.
By the time you manage inventory, staffing, customer demand and narrow profit margins, the last thing you want to think about is the IRS. If you purchase ingredients and supplies with cash, be sure to keep copies of the actual receipts from the vendors. Operating a restaurant is not easy. This allows the auditor to verify the expenses.
Franchise organizations typically have greater access to resources than independent restaurants, which allows for better purchasing efficiencies as a result of scale. Growing franchise businesses, in particular, have the leverage to work with vendors on securing better contracts given expected future growth.
Never could I have fathomed a time where the only path forward would be to lay people off so they can receive unemployment, while this company fights to see another day when we can return to our full staffing levels. Through March 24, 100% of the revenue generated by USHG gift cards purchased on our site will be directed toward that fund.
The supplier mandate : Build a diverse team staffed with marketing professionals who will obsess about the end users’ needs. Tradition dictates they simply cut up meat and throw it in a box without thinking about the end user and what they must deal with. By comparison, my marketing team is one-sixth of my workforce.
Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Ghost kitchens, you’ve got spirit, but not much soul. Plenty of services exist to take care of the tricky parts.
Unattainable expectations around order accuracy or ticket times risk frustrating kitchen teams, especially without proper tools, training or staffing support. Capital infusions fund additional equipment purchases, hire staff quickly or secure upgraded real estate locations.
By leveraging POS data, restaurants can adjust inventory, staffing, and marketing strategies to maximize profits during busy periods and minimize waste during slow seasons. Optimize Staffing : Schedule staff based on peak times and seasonal traffic. Peak hour performance : See how rush periods shift with the seasons.
These reports help you understand sales trends, manage inventory, optimize staffing, and improve customer satisfaction. Here’s what you need to know: Sales Reports : Track revenue, peak hours, product performance, and staff contributions to refine pricing, menu, and staffing. Review usage patterns weekly to stay on top of trends.
The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing. In an industry known for slim margins and rising operational costs, franchises offer built-in scalability, bulk purchasing power, and marketing resources.
This purchase won’t increase revenues or efficiencies, but will create additional costs. I’ve been in this industry 30 years, but have never seen the constant bombardment of challenges that we’re faced with daily—staffing shortages, price increases, inventory problems, etc. Recommendation : DON’T DO IT!
For Just Poké, we spend more on our ingredients and staffing. Surprisingly, at a certain point in quantity, compostable flatware can be purchased for the same rate as the unsustainable plastic option. If you are having a difficult time identifying your priorities, here’s a hack: check your budget.
” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Consequently, restaurants can easily be staffed 24 hours a day with limited additional cost. Chef Ellie Golemb of Ghost Vegan.
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